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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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It was a good experience, the staff was too helpful and cooperated well, and handled the matter patiently
Expedia Fare is $20 cheaper
KTN was not Visible on my booking information. I repeatedly requested that the booking agent ensure that it was included prior to my approval.
He said he added it as a Frequent Flyer Number. I insisted that it was not. He then assured me that he added it. And that I could see it on the Jet Blue website. It was not there. He could not see it either.
He made more changes and then said it would appear in 24 hours. When I asked for a manager, he went on hold. When he came back, he said if I check the JB website it would be there.
This was very distressing, and even worse because I chose to pay 20 more and stay with Cheapo Air over Expedia.
Ii will think twice about doing so, next time.
The web site shows other flight options with affordable rate.
Great price and easy process to book tickets. Great Value!
Easier than before to find the direct flight I needed
Inconvient to take alternate dates; causes me to have to spend the night twice alone.
A good efficient service. I didn't expect to receive calls and was delighted.
Very efficient and customer friendly. Customer service agent Fernando was awesome.
IT WAS A QUICK AND EASY PROCESS AND YOU WERE ABLE TO PROVIDE ME WITH THE BEST AVAILABLE PRICE WITH THE QUICKEST ROUTE TO MY DESTINATION. NO OTHER SITE WAS ABLE TO BEAT THIS DEAL. THANK YOU! HAVING AFFIRM WAS A BONUS AS WELL.
Good rates and direct flight options easy booking easy to book
Informative and they remind me all the details needed
For now its good I can give more feed back once I finish my travel.
Good r espond online
Although the fare price I was trying to get is much cheaper.everytime I am almost there,your website is kicking me out.booked and coordinate my flights with my sisterPerl.a
Awesome site Well Designed and Functional. Your site reflects your company, your products, your services and ultimately your brand...
Easy to Use...
Optimized for Mobile...
Fresh, Quality Content...
Readily accessible contact and location...
Clear calls to action...
Optimized for Search and the Social Web
THE WORST TRAVEL AGENCY, DO NOT BUY HERE. In July of last year I traveled to Europe and bought the flights on this page, unfortunately the return flight was canceled and to this day I am waiting for the refund, they answer evasively or do not answer, they make excuses, do not waste your money, it is an unreliable company.
The website was Very easy to navigate and user friendly. Prices were better when i compared them to the airline website.
Presley went above and beyond. He was patient and thoughtful. He dealt with complications and tech difficulties and helped incorporate a flight travel credit. He spent the considerable time needed to finish planning the trip - it was complex. I appreciated him and hope CheapOair recognizes him in a tangible way - he earned it.
Easy to use and good price. The process was very easy to use and I received a good price.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

