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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Pakistan
1 review
0 helpful votes
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It was a good experience, the staff was too helpful and cooperated well, and handled the matter patiently

Date of experience: January 13, 2023
New York
2 reviews
3 helpful votes
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Expedia Fare is $20 cheaper
February 12, 2023

Expedia Fare is $20 cheaper

KTN was not Visible on my booking information. I repeatedly requested that the booking agent ensure that it was included prior to my approval.

He said he added it as a Frequent Flyer Number. I insisted that it was not. He then assured me that he added it. And that I could see it on the Jet Blue website. It was not there. He could not see it either.

He made more changes and then said it would appear in 24 hours. When I asked for a manager, he went on hold. When he came back, he said if I check the JB website it would be there.

This was very distressing, and even worse because I chose to pay 20 more and stay with Cheapo Air over Expedia.

Ii will think twice about doing so, next time.

Date of experience: January 13, 2023
Texas
1 review
0 helpful votes
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The web site shows other flight options with affordable rate.

Date of experience: January 13, 2023
California
1 review
0 helpful votes
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Great price and easy process to book tickets. Great Value!

Date of experience: January 12, 2023
Colorado
2 reviews
0 helpful votes
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Easier than before to find the direct flight I needed
January 13, 2023
Updated review

Easier than before to find the direct flight I needed

Date of experience: January 12, 2023

Inconvient to take alternate dates; causes me to have...
February 12, 2023
Previous review

Inconvient to take alternate dates; causes me to have to spend the night twice alone.

Date of experience: January 12, 2023
Japan
1 review
0 helpful votes
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A good efficient service
January 12, 2023

A good efficient service. I didn't expect to receive calls and was delighted.

Date of experience: January 12, 2023
Cayman Islands
1 review
0 helpful votes
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Very efficient and customer friendly
January 12, 2023

Very efficient and customer friendly. Customer service agent Fernando was awesome.

Date of experience: January 12, 2023
California
1 review
0 helpful votes
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IT WAS A QUICK AND EASY PROCESS AND YOU WERE ABLE TO PROVIDE ME WITH THE BEST AVAILABLE PRICE WITH THE QUICKEST ROUTE TO MY DESTINATION. NO OTHER SITE WAS ABLE TO BEAT THIS DEAL. THANK YOU! HAVING AFFIRM WAS A BONUS AS WELL.

Date of experience: January 12, 2023
Maryland
1 review
0 helpful votes
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Good rates and direct flight options easy booking easy to book

Date of experience: January 12, 2023
California
1 review
0 helpful votes
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Informative and they remind me all the details needed

Date of experience: January 12, 2023
California
1 review
0 helpful votes
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For now its good I can give more feed back once I finish my travel.

Date of experience: January 11, 2023
California
1 review
0 helpful votes
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Good r espond online
January 12, 2023

Good r espond online
Although the fare price I was trying to get is much cheaper.everytime I am almost there,your website is kicking me out.booked and coordinate my flights with my sisterPerl.a

Date of experience: January 11, 2023
Florida
1 review
0 helpful votes
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Awesome site Well Designed and Functional. Your site reflects your company, your products, your services and ultimately your brand...
Easy to Use...
Optimized for Mobile...
Fresh, Quality Content...
Readily accessible contact and location...
Clear calls to action...
Optimized for Search and the Social Web

Date of experience: January 11, 2023
Colombia
1 review
0 helpful votes
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Excelente
January 12, 2023

Excelente. Hace dos años estoy con cheap0air y todo perfecto. Se lo recomiendo.

Date of experience: January 11, 2023
DO
1 review
0 helpful votes
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Fast and Secured
January 12, 2023

Fast and Secured. The Best price of market. Excellent service.

Date of experience: January 11, 2023
Colombia
1 review
0 helpful votes
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THE WORST TRAVEL COMPANY
February 10, 2023

THE WORST TRAVEL AGENCY, DO NOT BUY HERE. In July of last year I traveled to Europe and bought the flights on this page, unfortunately the return flight was canceled and to this day I am waiting for the refund, they answer evasively or do not answer, they make excuses, do not waste your money, it is an unreliable company.

Date of experience: January 11, 2023
District of Columbia
1 review
0 helpful votes
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The website was Very easy to navigate and user friendly. Prices were better when i compared them to the airline website.

Date of experience: January 11, 2023
Ireland
1 review
0 helpful votes
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So far so good
January 11, 2023

So far so good. I found what I wanted at a great price.

Date of experience: January 11, 2023
California
1 review
0 helpful votes
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Presley went above and beyond
January 11, 2023

Presley went above and beyond. He was patient and thoughtful. He dealt with complications and tech difficulties and helped incorporate a flight travel credit. He spent the considerable time needed to finish planning the trip - it was complex. I appreciated him and hope CheapOair recognizes him in a tangible way - he earned it.

Date of experience: January 10, 2023
Michigan
1 review
0 helpful votes
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Easy to use and good price
January 11, 2023

Easy to use and good price. The process was very easy to use and I received a good price.

Date of experience: January 10, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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