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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Michigan
2 reviews
0 helpful votes
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Everything went well except for luggage information
March 10, 2023
Updated review

Everything went well except for luggage information

Date of experience: March 10, 2023

Everything went well except for baggage information
March 10, 2023
Previous review

Everything went well except for baggage information

Date of experience: March 10, 2023
Georgia
2 reviews
0 helpful votes
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Very easy and quick, loved doing it this way!...i would refer this to anyone.

Date of experience: March 10, 2023
Mexico
1 review
0 helpful votes
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GOODY GOODY I HAVE USED THIS BEFORE in international flights and I´ve solves some problems through the phone and I like it´s versatility

Date of experience: March 9, 2023
Texas
1 review
0 helpful votes
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The site was easy to navigate
March 10, 2023

The site was easy to navigate. The prices were lower than I have seen on other sites.

Date of experience: March 9, 2023
Michigan
1 review
0 helpful votes
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Excellent and easy to book my flight, convenient information guide you trough from start to finish all transactions required to book traveling.

Date of experience: March 9, 2023
Washington
1 review
0 helpful votes
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Overall a Glgood experience!
March 9, 2023

Overall a Glgood experience!:)
The $15 seat access service is cool, but it's kind of confusing as to how it actually works.

Date of experience: March 8, 2023
California
1 review
0 helpful votes
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She's very knowledgeable, easy to approach

No more comments

Date of experience: March 8, 2023
Austria
1 review
0 helpful votes
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The booking process was as easy as could be. I received confirmation of my flights, so I believe all iss well. So far, so good!

Date of experience: March 8, 2023
Philippines
1 review
0 helpful votes
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Challenging because the trip we originally want price is high, was able to book a a different date

Date of experience: March 7, 2023
California
1 review
0 helpful votes
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Not happy about seating fees and other add-ons
April 6, 2023
Updated review

Not happy about seating fees and other add-ons. Your company needs to disclose these bait-and-switch schemes before the final booking process. After the US taxpayers bailed out the airlines with billions of dollars they are now delivering horrible service at predatory prices.

Date of experience: March 7, 2023

Not happy about seating fees and other add-ons
March 7, 2023
Previous review

Not happy about seating fees and other add-ons.

Date of experience: March 7, 2023
Colorado
1 review
0 helpful votes
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Every reservation I have made has changes. Will not make reservations thru you again. Will go directly thru an airline and not Frontier.

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 7, 2023
CustomerService C. CheapOair Rep
over a year old

We have reached out to the passenger to obtain additional information so we can assist with the concern.

Kenya
1 review
0 helpful votes
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Prompt in response and takes initiative to call and confirm on booking
Good Deals

Date of experience: March 7, 2023
Chile
1 review
0 helpful votes
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It was very nice to buy the plane tickets by Cheapoair

Date of experience: March 6, 2023
Fiji
1 review
0 helpful votes
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It was fast and amazing
March 6, 2023

It was fast and amazing. The booking was made easy.

Date of experience: March 6, 2023
Texas
1 review
0 helpful votes
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Quick and simple
March 6, 2023

Quick and simple. Great customer service. Would use again.

Date of experience: March 6, 2023
Canada
1 review
0 helpful votes
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The absolute worst 3rd party company I have EVER used. This is not my first 3rd party company, Im known for using them and I can say this is definitely the worst one by FAR. If you like long holds, late to no communication in regards to flight changes, no help with making adjustments when needed due to cancellations and ofc being told they will contact your hotel but didnt… then this is the unfortunate service for you. Good luck!

Date of experience: March 5, 2023
El Salvador
1 review
0 helpful votes
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I regret to tell you that I am very frustrated doing business with you. I need to change my return date to an earlier day and found out that the cost of changing the ticket is almost as expensive as buying a new one-way ticket. If I knew that I had that restriction, I would have selected another company to purchase the ticket from. Why wasn't I told?

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 2, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. When changing an airline ticket, the fare difference must be paid for the new flights, per airline rules. We apologize for the inconvenience.


The service gave me a peace of mind
February 15, 2023
Previous review

The service gave me a peace of mind. Very user friendly.

Date of experience: February 15, 2023
Colorado
1 review
0 helpful votes
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I would love to put into words how frustrated this company made me, but I don't have the vocabulary to emphasize it enough. This is literally the WORST booking company in the world. I had to explain to 3 different agents that my return flight made no sense given. Uh... basic math, and all they did was read my flight information back to me as if I'm the one not understanding that it's correct to have a flight leaving spot A at 12:05am and arriving 6:46am of the next day, for a flight that is only 8 something hours long. They blamed it on the time zone difference. The time zone difference was of 2 hours. To make any sense what they were telling me, the time zone difference would have to be of over 20 something hours ON THE OTHER DIRECTION. Finally after talking to the third guy they used their brains and "fixed" the problem, only for me to have to rebook everything during check in, because they booked it all wrong again. But now the flights are full and I'm waiting an extra 7 hours at the airport to get home. I want to praise the people from American Airlines who fixed their screw ups for me tho, they were great. Please think twice before using this terrible business. Even if they have the cheapest stuff, they will abandon you at best, and literally screw you over at worst right after they take your card.

Date of experience: February 27, 2023
CustomerService C. CheapOair Rep
over a year old

We've been trying to contact you via the phone # you have on file but no one is answering. Please review the emails we have sent and contact us back for further assistance. Our apologies for the inconvenience.

New York
1 review
1 helpful vote
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Bad Service
March 28, 2023

I bought a ticket from CheapOair and needed a wheelchair. I had called them for the service and they said everything is booked successfully and added. When I reached the airport, they said that your flight does not entail service of a wheelchair thus having me appear as no show on flight. I wasted my money booking through this party. Would never recommend it for anyone! Worst service ever!

Date of experience: February 26, 2023
Texas
1 review
0 helpful votes
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Easy to book a ticket
February 25, 2023

Easy to book a ticket. Good apps. Very enjoy to use online booking.

Date of experience: February 25, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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