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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Cayman Islands
1 review
0 helpful votes
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Fast and easy!
March 16, 2023

Fast and easy! That is exactly the way that is most convenient for me.

Date of experience: March 16, 2023
Canada
1 review
0 helpful votes
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Thieves
April 15, 2023

Be warned!
Cheap O Air will take your money for flights and then not be able accommodate those flights. They will then tell you that you need to change your vacation dates in order for them to find you a flight. After 3 days of this nonsense I requested a refund and planned to book through the airline. I was told my refund was take 7-14 business days even after they claimed to expedited the request. If you had saved your money for this trip and tickets cost you $2000… how are you supposed yo be able to book with another company if your money is tied up for 2 weeks. This company should be ashamed of themselves. DO NOT a book with them unless you have an abundance of money to throw away.

Date of experience: March 16, 2023
California
2 reviews
0 helpful votes
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The experience was good, it was just difficult to hear the agent on the phone. Sounded like a buzz or helicopter in the background

Date of experience: March 16, 2023
Rhode Island
2 reviews
0 helpful votes
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Good and easy and good user interface. After booking an agent contacted me and offered me for a nominal fee and gave options to change reschedule in case of emergencies and also booked seats for free

Date of experience: March 15, 2023
Illinois
1 review
0 helpful votes
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Booking is so easy and convenient
March 16, 2023

Booking is so easy and convenient.
Prices flight options are easy to compare.

Date of experience: March 15, 2023
California
1 review
0 helpful votes
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It has been quite good
March 15, 2023

It has been quite good. I was a little confused regarding adding the car rental. I have not received any confirmation on that as yet.

Date of experience: March 15, 2023
Colorado
1 review
0 helpful votes
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Me han dado muy buen servicio al momento de buscar los mejores precios y fechas a demas le han dado seguiminto a travez del correo electronico para ver si estoy al tanto de todo lo que esta paando en mi viaje y las actualizaciones

Date of experience: March 15, 2023
New Zealand
1 review
0 helpful votes
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Very good service
March 15, 2023

Very good service. When I need air flight booking I always choose the service of CheapOair and I experience good results.

Date of experience: March 15, 2023
GB
1 review
0 helpful votes
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Missed a goodbye to my grandfather
April 14, 2023

I made a last minute booking for myself and my 3 year old to go from Dublin to Philly to say goodbye to my dying grandfather. The charge came through on my credit card and I contacted CheapOAir as I hadn't received my ticket information, only a booking confirmation. After an hour on chat with them, I received my tickets only to shortly receive an email stating my flight was cancelled. I contacted them again and spent over 4 hours on chat with them to have them end the chat on me. They sent me several emails during this time to say they tried to call me, this was not the case and I even verified my phone number with them multiple times. They are now refusing to call me and giving me a New York based phone number to call from the UK. Their two UK phone numbers fail and the link to their customer support page doesn't load. Any help from SkyScanner would be appreciated.

Date of experience: March 15, 2023
CustomerService C. CheapOair Rep
over a year old

This is being addressed.

Cambodia
1 review
0 helpful votes
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This seems to be the right flight time for me, but many unneeded options about hotels. Now also a hotel room has been confirmed, so I am almost ready to check in bags at Ponchetong! This is a little nerve-racking for old people, but it works. Thank you!

Date of experience: March 14, 2023
Honduras
1 review
0 helpful votes
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Siempre compro mis boletos en esta página, es clara y fácil de utilizar, además cuentan con muy buenos precios.

Date of experience: March 14, 2023
New York
1 review
0 helpful votes
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Nice service and quick response from the customer service.

Date of experience: March 14, 2023
Idaho
1 review
0 helpful votes
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I like CheapOair, it's easy to use and understand.

Date of experience: March 14, 2023
Oklahoma
1 review
0 helpful votes
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I wish I could be able to chose seat on the website.

Date of experience: March 14, 2023
Maryland
1 review
0 helpful votes
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Excellent service agent was very courteous and patient.

Date of experience: March 14, 2023
California
2 reviews
0 helpful votes
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Very nice!
March 14, 2023

Very nice! Cheap tickets and good price protection. Thank you CheapOair!

Date of experience: March 14, 2023
Missouri
1 review
0 helpful votes
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I still have not received my itinerary.
Please help Virginia Rose Mueller
*******249
From Springfield Missouri to Greenville South Carolina

Date of experience: March 14, 2023
New Jersey
1 review
0 helpful votes
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Great Service!
March 14, 2023

Great Service! Many choices on the flights, the package deal was reasonable

Date of experience: March 14, 2023
New York
1 review
0 helpful votes
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Great
March 14, 2023

Great. Quick and easy. No problems at all. Done all online.

Date of experience: March 14, 2023
Kenya
1 review
0 helpful votes
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I'm looking forward to travel with you and I believe I'll have a great time and experience with you. I'm positive about that..

Date of experience: March 13, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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