Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fast and easy! That is exactly the way that is most convenient for me.
Be warned!
Cheap O Air will take your money for flights and then not be able accommodate those flights. They will then tell you that you need to change your vacation dates in order for them to find you a flight. After 3 days of this nonsense I requested a refund and planned to book through the airline. I was told my refund was take 7-14 business days even after they claimed to expedited the request. If you had saved your money for this trip and tickets cost you $2000… how are you supposed yo be able to book with another company if your money is tied up for 2 weeks. This company should be ashamed of themselves. DO NOT a book with them unless you have an abundance of money to throw away.
The experience was good, it was just difficult to hear the agent on the phone. Sounded like a buzz or helicopter in the background
Good and easy and good user interface. After booking an agent contacted me and offered me for a nominal fee and gave options to change reschedule in case of emergencies and also booked seats for free
Booking is so easy and convenient.
Prices flight options are easy to compare.
It has been quite good. I was a little confused regarding adding the car rental. I have not received any confirmation on that as yet.
Me han dado muy buen servicio al momento de buscar los mejores precios y fechas a demas le han dado seguiminto a travez del correo electronico para ver si estoy al tanto de todo lo que esta paando en mi viaje y las actualizaciones
Very good service. When I need air flight booking I always choose the service of CheapOair and I experience good results.
I made a last minute booking for myself and my 3 year old to go from Dublin to Philly to say goodbye to my dying grandfather. The charge came through on my credit card and I contacted CheapOAir as I hadn't received my ticket information, only a booking confirmation. After an hour on chat with them, I received my tickets only to shortly receive an email stating my flight was cancelled. I contacted them again and spent over 4 hours on chat with them to have them end the chat on me. They sent me several emails during this time to say they tried to call me, this was not the case and I even verified my phone number with them multiple times. They are now refusing to call me and giving me a New York based phone number to call from the UK. Their two UK phone numbers fail and the link to their customer support page doesn't load. Any help from SkyScanner would be appreciated.
This seems to be the right flight time for me, but many unneeded options about hotels. Now also a hotel room has been confirmed, so I am almost ready to check in bags at Ponchetong! This is a little nerve-racking for old people, but it works. Thank you!
Siempre compro mis boletos en esta página, es clara y fácil de utilizar, además cuentan con muy buenos precios.
Nice service and quick response from the customer service.
I like CheapOair, it's easy to use and understand.
I wish I could be able to chose seat on the website.
Excellent service agent was very courteous and patient.
Very nice! Cheap tickets and good price protection. Thank you CheapOair!
I still have not received my itinerary.
Please help Virginia Rose Mueller
*******249
From Springfield Missouri to Greenville South Carolina
Great Service! Many choices on the flights, the package deal was reasonable
I'm looking forward to travel with you and I believe I'll have a great time and experience with you. I'm positive about that..
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


This is being addressed.