Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CheapOair

CheapOair

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate CheapOair?
grey stargrey stargrey stargrey stargrey star

CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

We monitor reviews for authenticity

CD
1 review
0 helpful votes
Follow Nicole X.
Unfollow Nicole X.
Share Review
Report Review

Credit card confirmation took long
September 15, 2023

Credit card confirmation took long. Mr. Harley helped finally.

Date of experience: August 16, 2023
New Jersey
1 review
0 helpful votes
Follow Rosina I.
Unfollow Rosina I.
Share Review
Report Review

Ok
September 15, 2023

Ok customer service. Just make sure you check every single little detail before you confirm your booking. Down to the fine orint

Date of experience: August 15, 2023
Arizona
1 review
0 helpful votes
Follow Gary D.
Unfollow Gary D.
Share Review
Report Review

Reasonable price
August 15, 2023

Reasonable price. Quick & easy booking.Payment secured & fast. The best way finding flight booking & cheap fare!

Date of experience: August 15, 2023
Georgia
1 review
0 helpful votes
Follow Dominic G.
Unfollow Dominic G.
Share Review
Report Review

Scam
September 13, 2023

Absolutely terrible company! Never book through them. They're a rip off beyond words. Allow you to cancel your booking and tell you you can use the credits via their site or the airlines site. Called to use the credits and now they're trying to charge me 5x the price of what is online. Stating that I cannot get a discounted new booking rate but a regular rate …… which I never even heard of or was told before cancelling. Complete scam. I'm reporting this company to everywhere. To rip off my elderly parents IS INSANE.

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 14, 2023
CustomerService C. CheapOair Rep
over a year old

This is resolved.

New York
2 reviews
0 helpful votes
Follow Amber C.
Unfollow Amber C.
Share Review
Report Review

Wonderful experience…..
August 14, 2023
Updated review

Wonderful experience….i had all the information about my flight and was very happy

Date of experience: August 14, 2023

At first I was confused but I have it now...
July 23, 2023
Previous review

At first I was confused but I have it now...i will purchase with them from now on...thank you

Date of experience: July 23, 2023
Chile
1 review
0 helpful votes
Follow Alice V.
Unfollow Alice V.
Share Review
Report Review

Any options to make choice a seat, also no options to baggage payment diretcly when I booking my triple. Bad experiencie. Thanks.

Date of experience: August 13, 2023
CustomerService C. CheapOair Rep
over a year old

We have reached out to the passenger to obtain additional information so we can assist with the concern.

Australia
1 review
0 helpful votes
Follow Jacob Q.
Unfollow Jacob Q.
Share Review
Report Review

Thanks a lot!
August 12, 2023

Thanks a lot! I have always been happy with my bookings with you!

Date of experience: August 12, 2023
AE
1 review
0 helpful votes
Follow Arash A.
Unfollow Arash A.
Share Review
Report Review

Not worth it
September 11, 2023

I'm writing this review after over 9 hours of desperation, anger, and hopelessness. My return flight to LA from Dubai had two legs—one to London and another from London to LAX. I was at the check-in line around 9:30, and everything seemed normal until the Emirates staff told me they could not find my name for the first leg. I wasn't too worried, and I should have been. I called Cheapoair to sort it out, and they kept me on the line for one hour and twenty minutes and hung up while I was listening to their hold music for the 65th time. From that point until now that the local time is around 7:30 PM. I have had the pleasure of talking to at least 10 "travel experts" and a handful of supervisors and superdupervisors. 4 of them promised to call me back and check my phone number, and they never did. The airline doesn't talk to me since the ticket was purchased from Cheapoair. As for Cheapoair customer service, no solutions were provided. No new tickets were issued. Let alone any mention of compensation for the incredible inconvenience they caused. I ended up buying a ticket for around $2300 to get out of there. I will fight this tooth and nail, hoping to prevent this from happening to anyone else.

Date of experience: August 12, 2023
Philippines
1 review
0 helpful votes
Follow Nancy W.
Unfollow Nancy W.
Share Review
Report Review

Easy booking for multi city travels
August 12, 2023

Easy booking for multi city travels. It is cheap as well

Date of experience: August 11, 2023
California
1 review
0 helpful votes
Follow Emily G.
Unfollow Emily G.
Share Review
Report Review

Satisfactory results
August 11, 2023
Updated review

Satisfactory results. Fast, safe, accurate.

Will recommend this service to family, friends and even strangers.

Date of experience: August 11, 2023

Process was fast, easy and accurate
July 23, 2023
Previous review

Process was fast, easy and accurate

Date of experience: July 23, 2023
Washington
1 review
0 helpful votes
Follow Joan S.
Unfollow Joan S.
Share Review
Report Review

Fast and easy to book my trip,easy to follow ticket sales.

Date of experience: August 10, 2023
Texas
1 review
0 helpful votes
Follow Emily F.
Unfollow Emily F.
Share Review
Report Review

Easy to use and compare flights
September 9, 2023
Updated review

Easy to use and compare flights. After booking a flight there was confusion regarding which mobile app to use, CheapOair or the actual carrier as well as where to check in. The carrier's website did not show my trip until at least 12 hours after my flight was booked with CheapOair, causing some confusion and frustration on my part. This prompted me to spend 1 1/2 hours on the phone between the 2 companies to ensure my flight was 100% confirmed.

Date of experience: August 10, 2023
CustomerService C. CheapOair Rep
over a year old

This is being reviewed.


Easy to use and compare flights
August 9, 2023
Previous review

Easy to use and compare flights.

Date of experience: August 9, 2023
Greece
1 review
0 helpful votes
Follow Georgios L.
Unfollow Georgios L.
Share Review
Report Review

POOR COSTUMER SERVICE
September 9, 2023

The travel agency CheapOair has an extremely poor and unsatisfactory costumer service. It is highly NOT recommended working with them.

The costumer service is unreachable, with robot-assistants and not actual personnel.

Date of experience: August 10, 2023
GB
1 review
0 helpful votes
Follow Jeremy U.
Unfollow Jeremy U.
Share Review
Report Review

Easy search options for flights and destinations available

Date of experience: August 10, 2023
Indiana
1 review
0 helpful votes
Follow Andrea O.
Unfollow Andrea O.
Share Review
Report Review

Your company has a Good service, I've always ordered my flight tickets from it.

Date of experience: August 9, 2023
Canada
1 review
0 helpful votes
Follow Natalie I.
Unfollow Natalie I.
Share Review
Report Review

Teresa gave me a very good service and valuable help.

Date of experience: August 9, 2023
California
1 review
0 helpful votes
Follow Jesse V.
Unfollow Jesse V.
Share Review
Report Review

I was charged an original amount then charged a $75.48...
September 8, 2023
Updated review

I was charged an original amount then charged a $75.48 fee a week later and all I was told of this charge was what I "owed" to this company. No further explanation. Don't think i'' be using them again.

Date of experience: August 9, 2023

Great!
August 3, 2023
Previous review

Great! Quick Easy!

Date of experience: August 3, 2023
North Carolina
1 review
0 helpful votes
Follow Frank P.
Unfollow Frank P.
Share Review
Report Review

Painless, ok so yes I enjoyed the website. Not sure what else you need as a comment

Date of experience: August 9, 2023
Tennessee
1 review
0 helpful votes
Follow Peter E.
Unfollow Peter E.
Share Review
Report Review

Easy to book, good fare
August 9, 2023
Updated review

Easy to book, good fare. There were several options on airlines and travel routes.

Date of experience: August 9, 2023

Easy to book, good fare
August 8, 2023
Previous review

Easy to book, good fare.

Date of experience: August 8, 2023
Philippines
1 review
0 helpful votes
Follow Alice K.
Unfollow Alice K.
Share Review
Report Review

Excellent!
August 9, 2023

Excellent! Fast transaction and cheap tickets are mostly available.

Date of experience: August 8, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
See all photos