Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CheapOair

CheapOair

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate CheapOair?
grey stargrey stargrey stargrey stargrey star

CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

We monitor reviews for authenticity

Oregon
3 reviews
0 helpful votes
Follow Kayla Q.
Unfollow Kayla Q.
Share Review
Report Review

Great website has all kind of options any where you wanna go

Date of experience: November 12, 2023
Arizona
1 review
0 helpful votes
Follow Jack Q.
Unfollow Jack Q.
Share Review
Report Review

Problems with the processing of credit card and the...
November 19, 2023
Updated review

Problems with the processing of credit card and the fact that the fares keep changing

Date of experience: November 11, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. Our apologies for the inconvenience.


Problems with processing of credit card and the fact...
November 19, 2023
Previous review

Problems with processing of credit card and the fact that the fares keep changing

Date of experience: November 11, 2023
Mississippi
1 review
0 helpful votes
Follow Emmanuel M.
Unfollow Emmanuel M.
Share Review
Report Review

Quick to booking the flight more often then just satisfied booking my flight.

Date of experience: November 11, 2023
California
2 reviews
0 helpful votes
Follow Stephanie N.
Unfollow Stephanie N.
Share Review
Report Review

Excellent and easy!
November 11, 2023

Excellent and easy! Better price and service provided.

Date of experience: November 11, 2023
Arizona
1 review
0 helpful votes
Follow Ryan Y.
Unfollow Ryan Y.
Share Review
Report Review

Buena experience, rapido y furioso el servicio y bla bla bla

Date of experience: November 11, 2023
Mexico
1 review
0 helpful votes
Follow Thalia L.
Unfollow Thalia L.
Share Review
Report Review

Scam!
December 8, 2023

No resolution, they cancel my flight and I have been 2 weeks waiting for a resolution! Every time I call an agent tells me give us 72 hours the airline hasnt responded. It's a scam!

Date of experience: November 10, 2023
CustomerService C. CheapOair Rep
over a year old

We have reached out to this customer regarding her concerns

California
2 reviews
0 helpful votes
Follow Ronald H.
Unfollow Ronald H.
Share Review
Report Review

Customer service was heard to hear with the back ground noise

Date of experience: November 10, 2023
Saudi Arabia
1 review
0 helpful votes
Follow Mario G.
Unfollow Mario G.
Share Review
Report Review

Return back our money
December 3, 2023

Cheapoair took our money without our consent. We are chasing chapoair for a month now but the agents are telling so many promises.

RETURN BACK OUR MONEY

Date of experience: November 10, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. Customer has been assisted.

Washington
1 review
0 helpful votes
Follow Alan Y.
Unfollow Alan Y.
Share Review
Report Review

Overall another great booking
November 10, 2023

Overall another great booking. Just had a hiccup navigating from the car rental info.

Date of experience: November 10, 2023
Georgia
1 review
0 helpful votes
Follow William Q.
Unfollow William Q.
Share Review
Report Review

Very easy and quick!
November 10, 2023

Very easy and quick! Wonderful since our original flight was sold out out. They found us a cheap last minute flight that was better for the trip!

Date of experience: November 10, 2023
California
1 review
0 helpful votes
Follow Evelyn Y.
Unfollow Evelyn Y.
Share Review
Report Review

Thanks, so easy to book...
November 10, 2023

Thanks, so easy to book... the best experience.
Thanks for making it easy to travel

Date of experience: November 9, 2023
Georgia
1 review
0 helpful votes
Follow Daniel E.
Unfollow Daniel E.
Share Review
Report Review

Thanks for the service
November 10, 2023

Thanks for the service. Nothing more to discuss or say. Reservations received promptly.

Date of experience: November 9, 2023
New York
1 review
0 helpful votes
Follow Alex E.
Unfollow Alex E.
Share Review
Report Review

Muy buena y los asientos comfortable y la attention muy buena

Date of experience: November 9, 2023
New York
1 review
0 helpful votes
Follow Jessica M.
Unfollow Jessica M.
Share Review
Report Review

Fast easy and the easiest its ever been thank god for cheap o air and spirit airlines

Date of experience: November 9, 2023
North Carolina
1 review
0 helpful votes
Follow Victoria E.
Unfollow Victoria E.
Share Review
Report Review

It was good it was really easy to book my flight and pick out my seat hopefully the plane ride go as smoothly as my booking

Date of experience: November 9, 2023
New York
1 review
0 helpful votes
Follow Anthony X.
Unfollow Anthony X.
Share Review
Report Review

Great communication!
November 9, 2023

Great communication! Will use again in the future travel arrangements.

Date of experience: November 9, 2023
Iowa
1 review
0 helpful votes
Follow Keith G.
Unfollow Keith G.
Share Review
Report Review

Quick, easy, and a great deal!
November 9, 2023

Quick, easy, and a great deal! The site was easy to navigate and populated options quickly!

Date of experience: November 9, 2023
Hawaii
1 review
0 helpful votes
Follow Christina H.
Unfollow Christina H.
Share Review
Report Review

Cheap fare is really cheap
November 9, 2023

Cheap fare is really cheap. That's the point of the cheap fare website

Date of experience: November 9, 2023
Kuwait
1 review
0 helpful votes
Follow mariam a.
Unfollow mariam a.
Share Review
Report Review

Horrible customer service
November 16, 2023

They have too many hidden fees and if you try to contact their customer service they are completely unhelpful

Date of experience: November 9, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. Our representatives have been in contact with this customer regarding his concerns.

KR
1 review
0 helpful votes
Follow Katherine H.
Unfollow Katherine H.
Share Review
Report Review

Not bad
November 8, 2023

Not bad. Easy to use. I really appreciate the fact that you can match your ideal going trip with your ideal return trip.

Date of experience: November 8, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
See all photos