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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Dominica
1 review
0 helpful votes
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Very simple, quick and efficient to use! Set the dates and pick the flight you want at the price that suits your budget. It's that easy. Thanks!

Date of experience: January 22, 2024
Oregon
1 review
0 helpful votes
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Found emergency fare@ ok price, Received instant airline confirmation,

Date of experience: January 20, 2024
Kazakhstan
1 review
0 helpful votes
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Simply awful.
January 26, 2024

Awful service bordering fraud. They sell travel insurance which is unclaimable outside the US. I lost over $200. Never use them.

Date of experience: January 19, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. Customer has been assisted.

Florida
2 reviews
0 helpful votes
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Easy to book on line.The prices.were great.There was a lot to choose from.

Date of experience: January 18, 2024
Arkansas
1 review
0 helpful votes
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Fast and cheap...
January 18, 2024

Fast and cheap...loved the optional day saved me about 20$. Thanks

Date of experience: January 18, 2024
NL
1 review
0 helpful votes
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Booked a ticket for a friend who didn't have a credit card. Money was reserved (1400 USD) on my account. Tickets were not issued (the flight was the next day). They told me to call their customer service (based in the US, I live in Europe). After being on hold 30 minutes, nothing happened, called twice more, 1,5 hours on the phone. Finally managed to get the flight booked, but had to pay again! With extra cost. Thankfully I made a claim to my bank the next day, so I would get the first transaction back after a month (!), since CheapoAir was not cooperative in refunding me. Dozens of emails spent and time wasted. On top of it all I got a phonebill with 100 USD extra, since I had 'called' their customer service 3 times.
Never again. Ever.

Date of experience: January 18, 2024
Japan
1 review
0 helpful votes
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Package confirmed and paid, but then (after making arrangements like airport pick-up, meetings, etc.) I get mail saying it is cancelled. I have now bought the same package - though added a day (so presume the aircraft I originally reserved was suddenly overbooked)... more expensive though.

Date of experience: January 17, 2024
CustomerService C. CheapOair Rep
over a year old

Our apologies for the inconvenience, for further assistance reach out to our office.

GB
1 review
0 helpful votes
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From booking flights to booking hotel, a very good experience

Date of experience: January 17, 2024
California
1 review
0 helpful votes
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It was quick and easy
January 16, 2024

It was quick and easy. I found what I was looking for.

Date of experience: January 16, 2024
Saudi Arabia
1 review
0 helpful votes
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Excellent easy website to navigate through. Very impressive!

Date of experience: January 16, 2024
Iowa
1 review
0 helpful votes
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Kind of confusing but I figured it out. Wish there were more options for infant car seat

Date of experience: January 15, 2024
Arizona
1 review
0 helpful votes
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Well done with the staff
January 15, 2024

Well done with the staff. The staff was helpful with the describing and advising the service.

Date of experience: January 15, 2024
New Mexico
1 review
0 helpful votes
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NEVER Again
February 15, 2024

NEVER AGAIN! Get tickets trying to save some money, was the worse experience, long trip i get it in advance 8 months, since i get my ticket every week i get emails that my fly change and if i dont accept it will cancel automaticaly my booking, the day before my trip i tried to do my check in and show like my booking does not existed! After accepting all when i contact company call them after 3 hrs on the phine they pick up and hang up, i went online and they said that we never accepted i show then email acepting and screan shot and the morning before the fly they fix it,i paid extra to choose set and we were all set separate, before paid i check and all my baggahes where include but today after my vacation is done, on my check in looks like i have to paid extra for my bags, long trip they want me to comeback with out bags?, of course is not the 1st time a travel i know of this works, try contact costumer services never pick up! Finally do it online and they just want to charge me extra. I ask for money of choosing set back since we were set separate and lady said that money is not refundable! DO NOT USE CHEAP O AIR, you think you are sabing money but you Dont and you will save a lot stress!

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2024
Indiana
1 review
0 helpful votes
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Liars
February 9, 2024
Updated review

I tried booking rental car with them. I was told the shuttle will come pick me up at the airport and drop at the airport but the thing is not enough information, shuttle doesn't come pick up at regular shuttle, you gotta take train and go out somewhere and got to get out from airport and wait for shuttle, later went to the rental live support at mid night and got that information rental said they will not able to give me shuttle back to airport coz that might get late to the airport since I have 7 am flight. Lame excuse. Secondly purchase rental car insurance on the phone with the rep, at the pick up there no rental coverage. Later I came to know they lied me and the insurance that I purchased was a travel insurance. I never purchased the travel insurance with them on the phone. Be careful of these scammers and make 100% sure anything that you talk on the phone if possible record entire conversation for your safety. I always have problem with CheapOair. Left using them for long time and tried after 5 years they are same scammers still.

Date of experience: January 13, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. We acknowledge your concern and appreciate you taking the time to let us know. We regret that your experience was not satisfactory.


I paid almost $500 more not to have layover. Later on they said flight changed and made me wait for more than 12 hours with no accommodations but they have full of bullshit excuses. This is so lame. Don't book with them. This is my 3rd time having the same issue with chepaoair. Never had any problem with kayak or any other agents.

Date of experience: March 16, 2021
Barbados
1 review
0 helpful votes
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It has been an easy and enjoyable experience so far. Thanks to Dominique.

Date of experience: January 10, 2024
Nevada
1 review
0 helpful votes
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Booking was made a lot easier with the help of CheapoAir. Good job and timely

Date of experience: January 9, 2024
New Jersey
1 review
0 helpful votes
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I never had problem in more than 20 trips using Cheapoair

Date of experience: January 9, 2024
AE
1 review
0 helpful votes
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Scam alert! Be aware of that company
January 16, 2024
Updated review

After you provide them your cards number for tickets purchased, they will deduct hundreds dollars for unauthorised services.
Scam

Date of experience: January 8, 2024
CustomerService C. CheapOair Rep
over a year old

We show you booked this online and added the additional items like bags, seats,insurance none of this was done by Cheapoair. Also your credit card was declined and we have been trying to reach you for weeks now to discuss the refund but the card is not working. Please call our office.


I've been charged for services I didn't accepted
January 3, 2024
Previous review

I've been charged for services I didn't accepted

Date of experience: December 10, 2023
Arizona
1 review
0 helpful votes
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I booked 9 months in advance and I am not allowed to select my seats except on the USA American airline leg of the trip. I am not allowed preassigned seats on the British or Turkish flights unless I pay additional fees which is absurd.

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 7, 2024
CustomerService C. CheapOair Rep
over a year old

We have reached out to the passenger to obtain additional information so we can assist with the concern.

Florida
2 reviews
0 helpful votes
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Great
January 5, 2024

Great. I will definitely purchase tickets through cheapo air every time

Date of experience: January 5, 2024

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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