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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
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Instant Feedback

231,378 reviews

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Delaware
1 review
0 helpful votes
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Great service, it was so fast and cheapest then other websites

Date of experience: January 4, 2024
Texas
1 review
0 helpful votes
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It's been great!
January 4, 2024

It's been great!
My experience with CheapOair was so helpful in my booking process and I am so happy with the results. I am sure that I'll enjoy my next trip.

Date of experience: January 3, 2024
Israel
1 review
0 helpful votes
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My e-ticket is still showing pending
January 10, 2024

My e-ticket is still showing pending. I am still trying to know the reason. I need to submit my travel details including ticket by tomorrow morning. I am travelling to From Israel to Germany via Amsterdam. And coming back on 13th Jan

Date of experience: January 3, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. If you still need assistance, please contact us with your 8 digit booking number so we can look into your concerns.

Ecuador
1 review
0 helpful votes
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Excelen servicio, gracias por la atención brindada

Date of experience: January 2, 2024
Arizona
1 review
0 helpful votes
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Cheapoair is Awesome!
January 3, 2024

Cheapoair is Awesome! Every time I book from here I get a fantastic experience.

Date of experience: January 2, 2024
Kentucky
1 review
0 helpful votes
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Very Helpful and very well priced
January 3, 2024

Very Helpful and very well priced. Looking forward for more experience with you guys.

Date of experience: January 2, 2024
Mongolia
1 review
0 helpful votes
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Nice and convenient, my friend recommended this site

Date of experience: January 2, 2024
Japan
1 review
0 helpful votes
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Fast and easy to find great prices on flights. I recommend using CheapOair.

Date of experience: January 2, 2024
California
1 review
0 helpful votes
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Great prices, a lot of flight options. Non stop fairs still at the lowest prices.

Date of experience: January 1, 2024
Florida
1 review
0 helpful votes
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Very quick response from bot
January 2, 2024

Very quick response from bot. Easy to understand instructions

Date of experience: January 1, 2024
Florida
1 review
0 helpful votes
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Thank you because I can do it not that's hard I'm happy

Date of experience: January 1, 2024
New Jersey
1 review
0 helpful votes
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Good and easy to use
January 1, 2024

Good and easy to use. Cheaper price and close airport to my locations

Date of experience: January 1, 2024
AE
1 review
0 helpful votes
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Wonderful and easy access also the price was great at such a short notice

Date of experience: December 31, 2023
Florida
1 review
0 helpful votes
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Good job and the agent is accommodating as well. Thank you. Happy new year

Date of experience: December 31, 2023
California
1 review
0 helpful votes
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Excellent website very cheap airfare and easy to book for all my flights

Date of experience: December 31, 2023
Michigan
1 review
0 helpful votes
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.
January 25, 2024
Updated review

. thank you I appreciate your patience and it is wonderful of us that encourages the traveler to deal with you. We wish you always fruitful success as you are

Date of experience: December 30, 2023
CustomerService C. CheapOair Rep
over a year old

We appreciate the feedback but confused on why the 1 star review. If you are satisfied with our services, we ask to please update review. Thank You.


.
December 31, 2023
Previous review

. thank you

Date of experience: December 30, 2023
Thailand
1 review
0 helpful votes
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I'm not liking the fact that I have to wait for verification of purchase. It's normally done straight away.
It's making me quite anxious

Date of experience: December 30, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. We appreciate you letting us know.

Mexico
1 review
0 helpful votes
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Great!
December 30, 2023

Great! And I have travelled quite a lot over the years and although I am in the middle of changing seats all seems to be going well

Date of experience: December 30, 2023
TT
1 review
0 helpful votes
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Very good service
December 30, 2023

Very good service. I love booking with you because I get the best prices and very good costumer services.

Date of experience: December 30, 2023
Nigeria
1 review
0 helpful votes
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Your response is very slow after taking the payment

Date of experience: December 30, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback.

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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