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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Great service, it was so fast and cheapest then other websites
It's been great!
My experience with CheapOair was so helpful in my booking process and I am so happy with the results. I am sure that I'll enjoy my next trip.
My e-ticket is still showing pending. I am still trying to know the reason. I need to submit my travel details including ticket by tomorrow morning. I am travelling to From Israel to Germany via Amsterdam. And coming back on 13th Jan
Excelen servicio, gracias por la atención brindada
Cheapoair is Awesome! Every time I book from here I get a fantastic experience.
Very Helpful and very well priced. Looking forward for more experience with you guys.
Nice and convenient, my friend recommended this site
Fast and easy to find great prices on flights. I recommend using CheapOair.
Great prices, a lot of flight options. Non stop fairs still at the lowest prices.
Very quick response from bot. Easy to understand instructions
Thank you because I can do it not that's hard I'm happy
Good and easy to use. Cheaper price and close airport to my locations
Wonderful and easy access also the price was great at such a short notice
Good job and the agent is accommodating as well. Thank you. Happy new year
Excellent website very cheap airfare and easy to book for all my flights
. thank you I appreciate your patience and it is wonderful of us that encourages the traveler to deal with you. We wish you always fruitful success as you are
We appreciate the feedback but confused on why the 1 star review. If you are satisfied with our services, we ask to please update review. Thank You.
I'm not liking the fact that I have to wait for verification of purchase. It's normally done straight away.
It's making me quite anxious
Thank you for your feedback. We appreciate you letting us know.
Very good service. I love booking with you because I get the best prices and very good costumer services.
Your response is very slow after taking the payment
Thank you for your feedback.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


Thank you for your feedback. If you still need assistance, please contact us with your 8 digit booking number so we can look into your concerns.