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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Georgia
1 review
0 helpful votes
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Very easy to book my ticket and I recommend it to family and friends.

Date of experience: May 9, 2024
North Carolina
2 reviews
0 helpful votes
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Over charged, no seats, no check luggage
May 20, 2024
Updated review

Over charged, no seats, no check luggage. Very expensive flight with nothing included.

Date of experience: May 9, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. We regret that it was not a satisfactory experience


Over charged, no seats, no check luggage
May 19, 2024
Previous review

Over charged, no seats, no check luggage

Date of experience: May 9, 2024
New Jersey
1 review
0 helpful votes
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Excellent prices
May 19, 2024

Excellent prices. Quick booking but the app is not very friendly.

Date of experience: May 9, 2024
Ohio
1 review
0 helpful votes
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Easy booking; website is easy to navigate; good prices on airfare

Date of experience: May 9, 2024
California
1 review
0 helpful votes
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Hard to understand what I have booked. Added upgrade that includes bag. But not sure if that actually covers everything needed for one carry on.

Date of experience: May 9, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. Please contact our representatives if you have questions or concerns.

VC
1 review
0 helpful votes
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Couldn't find a flight to accommodate with my time and the customer service provider helped me out with all my expectations and guide me throughout the whole process had no problems I'll thank them for all their hard work and dedication and patience thank you a million

Date of experience: May 9, 2024
New York
1 review
0 helpful votes
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Fast and easy service
May 19, 2024

Fast and easy service. I love using Cheapoair for an affordable airline ticket. I get to fly the friendly sky's and see family members and to take much needed vacations.

Date of experience: May 9, 2024
California
1 review
0 helpful votes
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Cheapoair really good for all my travel needs, very good dependable all travel needs in the future as well

Date of experience: May 9, 2024
Oregon
2 reviews
1 helpful vote
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Great job, on booking nice site, was really pleased

Date of experience: May 9, 2024
New York
1 review
0 helpful votes
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Súper la atención por el momento no he tenido ningún problema

Date of experience: May 9, 2024
New York
1 review
0 helpful votes
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Proud of the organization but still I'm waiting for my seat and I'm little worry about that my flight is August 20 from JFK

Date of experience: May 9, 2024
Saudi Arabia
2 reviews
0 helpful votes
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Excellent service and choices
May 19, 2024

Excellent service and choices
Very helpful service

Date of experience: May 8, 2024
Nevada
1 review
0 helpful votes
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Quick easy and love the price
May 19, 2024

Quick easy and love the price. Apparently, you need at least 50 characters so here you go.

Date of experience: May 8, 2024
Brazil
1 review
0 helpful votes
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Very good website it was really professional and kind conversation

Date of experience: May 8, 2024
Minnesota
1 review
0 helpful votes
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I was very impressed with the transition and process, very smooth nothing complicated and reasonable and affordable pricing!

Date of experience: May 8, 2024
New York
1 review
0 helpful votes
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Customer service are good and work fast no hidden charges

Date of experience: May 8, 2024
North Carolina
1 review
0 helpful votes
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I like it
May 18, 2024

I like it. The web site is very easy to use and the price was great!

Date of experience: May 8, 2024
South Carolina
1 review
0 helpful votes
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I like it very much for the fact that i can select seats right away. In the future i look forward in booking with CheapOair again. Thank you.

Date of experience: May 8, 2024
Florida
1 review
0 helpful votes
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It was easy to book, but do I need a paper ticket? Or just an email summary?

Date of experience: May 8, 2024
Massachusetts
1 review
0 helpful votes
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I thought it was pretty Scary when my flight changed

Date of experience: May 8, 2024

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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