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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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We traveled JFK to London for a cruise. Flight outbound no problem. Two days before our return flight while on the ship we got an email that our return flight was canceled. Called Cheapo who informed us that every flight on our return date was full and they could not book anything until the next day or even 2 days later. When I told them that it was impossible there was no flights they argued and argued and argued. We hung up and called our carrier Virgin Atlantic who informed us that our flight was never canceled but only the departure time was changed. They also informed us that not only was the flight available there were plenty of seats on that flight and 7 other flights that day. With that info we called Cheapo back and they continued to lie to us and said there was no flights available. I actually have a flight lined up on my phone on the original flight as they were telling me no. I then asked to do a 3 way call with Virgin who continued to support cheapo position that there were no seats available. When I asked the Gent with a very poor English accent he would neither give his last name or employee number saying that it was none of our business who he was. Talk about dishonest business. Actually having someone impersonate another companies employee is a step to far. They ended up getting us on a flight with a stop over for 3 hours in Paris and bringing us home much later then planned. The reason they were resistant is the price they had to pay for the seats that were available. However if they didn't sell our original seats to begin with they would not have the problem to deal with. I'm not sure what to do or who to call but I don't want them to get away with this. We certainly wouldn't let them ruin our vacation but it was very stressful and very very very bad business.
They offer the best price you can get online.Pleasant and easy to book online.
Excellent, good price an experience that why I use cheap...
Quick fast and best deals I have come to find so far. Will keep using in the future.
The booking was fast and efficient. There are many options made available to make a selection of the desired flight,
This is a user-friendly site for booking air flights. I especially liked the comparison of air flight costs.
I have an issue with not being able to select my seats at the time of booking and now 1 day before leaving, I am still having issues with choosing seats. I recent having to select seats late and then being charged.
The outbound flight on Spirit you have to pay for a seat, go directly onto spirits website and check in and add the seat and pay them for it. On the return all seats have been assigned, check your email confirmation for the updates and also you will need to check in with AA for the return flight and print or download the boarding passes.
It works perfect! I would suggest giving the client an option to use two different card to make a payment on the app!
So easy to do online. And so quick. I'm very impressed with this site.
Efficient people know their job. Respond quickly and do their best to solve any problems. Many thanks.
Why charge a fee for selecting a seat? I had a good experience until your site tried to force me to pay you a fee for selecting a seat.
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It was great, it's easy and convenient. I will use it again. Thank you
Great service and easy to find cheaper flights. Updates have been great too
Thank you very much for your help. I have a great day choosing you.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


Thank you for your feedback. Airlines make change to their flight schedules for many reasons. This is something that we, as an agency, have no control over. We understand that it can be frustrating when your chosen itinerary is affected. Our apologies for the inconvenience.