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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
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Instant Feedback

231,378 reviews

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New Jersey
1 review
0 helpful votes
Follow George L.
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We traveled JFK to London for a cruise. Flight outbound no problem. Two days before our return flight while on the ship we got an email that our return flight was canceled. Called Cheapo who informed us that every flight on our return date was full and they could not book anything until the next day or even 2 days later. When I told them that it was impossible there was no flights they argued and argued and argued. We hung up and called our carrier Virgin Atlantic who informed us that our flight was never canceled but only the departure time was changed. They also informed us that not only was the flight available there were plenty of seats on that flight and 7 other flights that day. With that info we called Cheapo back and they continued to lie to us and said there was no flights available. I actually have a flight lined up on my phone on the original flight as they were telling me no. I then asked to do a 3 way call with Virgin who continued to support cheapo position that there were no seats available. When I asked the Gent with a very poor English accent he would neither give his last name or employee number saying that it was none of our business who he was. Talk about dishonest business. Actually having someone impersonate another companies employee is a step to far. They ended up getting us on a flight with a stop over for 3 hours in Paris and bringing us home much later then planned. The reason they were resistant is the price they had to pay for the seats that were available. However if they didn't sell our original seats to begin with they would not have the problem to deal with. I'm not sure what to do or who to call but I don't want them to get away with this. We certainly wouldn't let them ruin our vacation but it was very stressful and very very very bad business.

Date of experience: July 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. Airlines make change to their flight schedules for many reasons. This is something that we, as an agency, have no control over. We understand that it can be frustrating when your chosen itinerary is affected. Our apologies for the inconvenience.

Pennsylvania
1 review
0 helpful votes
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They offer the best price you can get online.Pleasant and easy to book online.

Date of experience: July 22, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent, good price an experience that why I use cheap...

Date of experience: July 22, 2024
Maryland
2 reviews
0 helpful votes
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Quick fast and best deals I have come to find so far. Will keep using in the future.

Date of experience: July 22, 2024
New Zealand
1 review
0 helpful votes
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I was browsing the page on Google and an agent to give ne assistance and just like that I got my flight booked over the phone

Date of experience: July 22, 2024
Philippines
1 review
0 helpful votes
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The booking was fast and efficient
August 1, 2024

The booking was fast and efficient. There are many options made available to make a selection of the desired flight,

Date of experience: July 22, 2024
Washington
1 review
0 helpful votes
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Was really easy to follow the instruction and fast, good deals too.

Date of experience: July 21, 2024
California
2 reviews
0 helpful votes
Follow Bobby S.
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This is a user-friendly site for booking air flights. I especially liked the comparison of air flight costs.

Date of experience: July 21, 2024
Texas
2 reviews
0 helpful votes
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I have an issue with not being able to select my seats at the time of booking and now 1 day before leaving, I am still having issues with choosing seats. I recent having to select seats late and then being charged.

Date of experience: July 21, 2024
CustomerService C. CheapOair Rep
over a year old

The outbound flight on Spirit you have to pay for a seat, go directly onto spirits website and check in and add the seat and pay them for it. On the return all seats have been assigned, check your email confirmation for the updates and also you will need to check in with AA for the return flight and print or download the boarding passes.

Georgia
1 review
0 helpful votes
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It works perfect!
July 31, 2024

It works perfect! I would suggest giving the client an option to use two different card to make a payment on the app!

Date of experience: July 21, 2024
California
1 review
0 helpful votes
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I have used this website to book my tickets for over 5 years. It is easy to book and its services are outstanding.

Date of experience: July 21, 2024
Texas
1 review
0 helpful votes
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So easy to do online
July 31, 2024

So easy to do online. And so quick. I'm very impressed with this site.

Date of experience: July 20, 2024
California
1 review
0 helpful votes
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Ok so far
July 31, 2024

Ok so far. Please don't disappoint me. Had trouble at first getting it to wubmit, but it had taken out the CVV so i had to re-add it.

Date of experience: July 20, 2024
California
1 review
0 helpful votes
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Efficient people know their job
July 31, 2024

Efficient people know their job. Respond quickly and do their best to solve any problems. Many thanks.

Date of experience: July 20, 2024
Delaware
2 reviews
0 helpful votes
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Why charge a fee for selecting a seat? I had a good experience until your site tried to force me to pay you a fee for selecting a seat.

Date of experience: July 20, 2024
New York
1 review
0 helpful votes
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Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good

Date of experience: July 20, 2024
Florida
1 review
0 helpful votes
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It has worked out fine for me.Convenient for me, overall good pricing, could get more some points for all the miles what also could I write?

Date of experience: July 20, 2024
California
1 review
0 helpful votes
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It was great, it's easy and convenient. I will use it again. Thank you

Date of experience: July 20, 2024
Oregon
1 review
0 helpful votes
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Great service and easy to find cheaper flights. Updates have been great too

Date of experience: July 20, 2024
New York
1 review
0 helpful votes
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Thank you very much for your help
July 30, 2024

Thank you very much for your help. I have a great day choosing you.

Date of experience: July 20, 2024

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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