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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Enjoyed booking the flights with you and the experience since it is was very fast.
Service was very good, very easy understand,got nothing else to add.
I booked a hotel in Brooklyn for 4 nights then needed to change the room from a queen to a double and had to pay $300 extra just to do that! This is ridiculous.
Not to mention that all the points I've earned on this website are not even accessible to use for future bookings. I have been using this site for years and it is clearly a sham.
It's a great experience and easy to do. I would rather do it online
Very easy to use, excellent service and the follow up is just great lots of features to choose from.
Representative calls you to make sure everything is ok
Lots better than Expedia, CheapOair have keeped me informed all they way through this booking from day one. So happy. Thank you guys.
I am very satisfied with the service Cesar lopez. Help me very much to get my travel experience.
I used to love booking with chepoair.com. However, they have changed their policy and now the price you see when you are selecting your flights is actually not the price you book your flight at. For the third time now, I book a flight see one price and then when at the checkout window I get a message " Your selected price is no longer available" And I have to book at a higher price. Please stop doing this falls advertisement. I feel like this is some scheme to make people pay more for their flights. Like freaking them out at the last step and panic them so they pay the higher price.
Fares are subject to change at any time, the airline determines the cost when the inventory sells out at the specific fare. You can always call us for help and we can search for other options for a fare that meets your needs,
Excelente, funciona perfectamente y es conveniente….seguiré utilizando esta plataforma
Good prices. Easy to use online presentation. Lots of choices.
Was talking to an agent named Harold, while talking to him, at the end of the call, I got disconnected and could not get back to give feedback.
I am really thankful and really appreciate the help extended by Harold who was very friendly and helpful in doing the booking. I would like to give him the full rating for the same.
Not as easy as my Delta App, and process remains incomplete because of seat selection not available, and baggage cannot be arranged yet. It says I am confirmed but still an incomplete process.😩
It's fast, cheap trusted
It really met my requirements you can trust it, thanks for the stuff
Exelente me gusta,y vuelvo a comprar mis siguientes vuelos con ustedes
I find the ticket price $118.00, and until I put the name & credit card information price jump up to $148.00
Totally unacceptable.
Thank you for your feedback. People all over the world are able to go onto their computers and phones and look for the same limited seats on any given flight, airfares and even flights can sell out very quickly. That is why it is a standard in the airline industry, no matter if you purchase tickets through the airline, an online website or a local travel agency, fares are never guaranteed until the ticket is issued. We regret any inconvenience or frustration.
If i had a question it was answered and also they send me reminders thank you
This is all brand new to me so I will give it a rate at a five star.
This is all new to me so I will rate it a four.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
The price of the room is the difference and what was available, we are just the travel agents and do not determine the cost of the room but the hotel itself. Our apologies for the inconvenience.