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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Muy buenos, todo muy rápido. Y los precios muy buenos...
Quick and efficient.cheapoair is always my preferred way to book
It was a great experience always is service excellent 24 hours online help
So far so good! I haven't flown yet but if I have any issues, I'll let ya know.
I book all of my flights through here because of the vast flight options and convenient booking methods.
My trip starts on 30 Oct. I hope all goes well.all went easy and without issues
Excellent never had any problems always look forward to seeing your prices and schedules
Easy to handle and understand. Really didn't take much time to book my flights.
A sido agradable, seria buenonun poco mas de espuma en la silla no.mas
Me gusta cuando uno queda en la si a para ver el exterior es una nota
Unhappy with how the trip was planned - will go back to picking one airline and just flying strictly with them vs booking through here with multiple airlines and finding out there are hidden fees after I book.
Thank you for your feedback.
So far so good. My 1st time with CheapOair so I'm a little uneasy with the process. There are too many sites on the web with little traps and gotchas so I have to wait and see.
I'm satisfied with the price despite booking too close to the departure date
I paid for selected seating $125. I did not get the seats i selected, the airline just assigned me anywhere. Why did I pay extra?
Thank you for your feedback. Please contact our representatives so we may look into your concerns. Our apologies for the inconvenience.
It was a great experience The booking was at the best prices and it was an extremely satisfying experience
Always come through with the best support and timing. On the spot when needed
Have booked a few flights and has been an amazing experience
So far so good. It was relatively easy and fast. Id use this again in the future.
So far it ok the flight are not as cheap as it claim to be, they are normal rates
Thank you for your feedback.
It was easy and fast. The price was great and when I called customer service I had a good experience.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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