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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Accurate, fairly priced, and reliable. The CheapOair search engine always displays the greatest variety of options at the best prices
Good website service since their phone service faded out!
Very please with everything thank you. And I will definitely use it again
Reasonable. Helpful. Best prices on the website and easy access to booking online yourself
Am get to use this flight so I can't really say much. Am sorry. But I believe I will enjoy the flight.
Easy to understand and follow each step, love them
I will tell my friends to use your service
Booking was fast, easy and affordable. I really liked the new selection options for flights and seating.
It was challenging getting to fully understand the options presented they were not too clear
Easy to navigate thank you I love the prices I will book with this site again.
I am impressed because I always get a fast and great service when I plan my trip.
Customer service representative are always polite and patient and strive to get the best deal.
I was in a rush to find something in short notice. Highly recommend!
Outstanding, helpful,honest,caring,good service,customer care,good prices, reliable, dedicated!
Very good service. One I have used multiple times. Thank you.
Great price and quick fast service. Made it easy to plan and purchase
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

