Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Searched for an international flight found best prices/flight options and checked out with Affirm in less than 15 minutes.
CheapOair has always had the best rates. Would use again. Easy to book
Very good and awesome. I have enjoyed the whole process here
Outstanding. Hoping for promo coupon for this booking or credit points for future flights.thanks
Amazing, very easy to use, good pricing and simple to select flights
Good to get away from the normal 9 to 5
Would recommend to a friend friendly
Good service and description of the flights only issue is no notification on gate change
Great prices for last min traveling and with great airlines
This is a user friendly site.
I would definitely use this site to book future trips in addition to referring others as well.
So far so good. Really easy to find itineraries with good prices that fits our needs.
It's always easy and smooth when using CheapOair to find any flights and the process is smooth and straight forward
Very good price and very good customer service thy answer all my questions
A lot of choices and easy access, no delay. More information
Beautiful and easy to navigate website. Will recommend to everyone to check out
Okay service and price. Would like to see midday service and lower prices.
Complicated website is a problem. Re; use and handling( is all I can say for 50 characters).
Always great customer service. Customer Rep readily available
Service has been excellent and easy to follow instructions.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

