On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Itineraries disappear from search to search. An itinerary I see now, it is gone in two minutes while refreshing the search or coming back to the site the next day and performing the same search as the day before. This does not happen with airline web sites, example: you go to United and you run the same search every day and you you the same exact results (price may be bit different)
Not sure why this happen but I received two different emails regarding my two last bookings, one was on hold and the other one was cancelled why! I don´t understand.
It was an easy and smooth process. Prices were fair and and flight times were perfect..
The times and prices and the choice of airline all good. Thank you
No one took responsibility. I have to wait overnight for the international connection at Atlanta Airport.
Flights as described with no problems booking was simple and secure
I hope the service will be good until the plan departs. I hope to receive all informations about my trip. And let me know as soon as possible if they have any chanrs
Telephone booking didn't work the first time after the online flights were marked unavailable
Awesome service so far, this is a really awesome experience for me in God and Christ, I love travelling to certain area's
Love the experience and the prices are amazing, great awesome reliable
Able to give me the lowest price and.timing is doable from my international flight.
Me conseguí un paquete y no me dieron un reembolso, trate de llamar y no recibí respuesta.
Thank you for your feedback. Please contact our representatives so that we may look into your concerns.
People Friendly
It was very easy for me to book my flight lm 68 yrs old
Very easy website and good prices and I like the multi city option
Great experience👍easy to access and nice talking to call center agent 24/7
Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Cheap as it says in the title, book early. Customer service person polite.
Hello.
My experience was quite stressfree,i found a reasonable ticket and i quickly jumped at the opportunity to purchase it.
I will only be away for four days and so i did not want to spend a lot of money.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your credit card is declined we sent you an email advising to call us because we have tried calling you and had to leave a voice mail. 1-646-738-4820