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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Everything worked fine and when I had a problem I received my money back
I have been purchasing my tickets for over 10 years. No complaint ever.
Serves the purpose that I need at the time and will use it in the future
Easy to use and great payment options. Many options to choose from.
You guys need to significantly improve, Please do better please
I had booked a trip to New York, had complimentary baggage for one of my flights which wasn't honored so I had to pay additional fees, and paid for a seat which wasn't honored on my flight so my selected seat that I paid for was for nothing.
Did you ask the airline why you were being charged for complimentary bags and seats? That is not an error of Cheapoair but the airline you flew on and you should be posting this review to their site so they can address it. Our apologies for the inconvenience.
Its a lot of red tape booking airline tickets through Cheapoair.
All good but not able to book bag before paying. Need that to be included
Good service, keeping updated when the itinerary changes. Will definitely book with you again.
Muy buena! Me resultó facil y rápido, no tuve inconveniente alguno al momento de reservar, fue una experiencia rápida, clara y satisfactoria
I had been using cheapoair for past ten years and the services were very good
Marisa was very well spoken and thorough. A pleasure to speak with
Awesome experience. I have used them for soo long. I would have loved it if they gave us opportunities to redeem points for tickets
I've booked through this site before... Always better prices and always super easy.
Satisfactory...
Service was straightforward and accurate
Airline in Kupang Indonesia didn't recognize my booking through cheapo and I ended up having to purchase another ticket to fly to Jakarta where I had an international flight scheduled the next day.
Contact the travel agency they will contact the airline to see why your booking was not accepted. If you have a electronic ticket number you should have been good to go. Unless there was another issue that had nothing to do with the ticket we sold you.,
Because I've used CheapO to book my flights many times with good results, I didn't hesitate to use it for a flight in August 2024, However, when I arrived at the airport in Kupang, Indonesia they had no record of my reservation though I showed them my printout. They told me that I couldn't book a flight except through their website! I ended up purchasing a ticket there because my flight was ready to depart and I had an international connection. Whew!
Great to have cheap price because usually we don't get Saudi airline tickets in low price so I am happy to get this ticket
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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