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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Everything was easy to booking without too many questions asking for memberships.
Quick and easy. Simple and a breeze. Will choose it again
Thanks
Easy and convenient and good service didn't have any problems at all
I have traveled through cheapo air several times and I would recommend it to my Friends
The process is a little too long but overall, the experience was acceptable.
Fantastic make everything very easy simple I recommend to everyone who wants to do it fast
I was confused on the cost to select a seat but called the help line and the lady was very helpful.
It's nice application and eco friendly next time also I use cheapoair only
Good experience well informative agent has knowledge towards my flight information
4th time I use them simple and fast and no issues. Prices are good
Booked for a friend and would like to share itinerary. There is no option to share
Excellent service, dependable site, cheapest air fare. Always good
Very hard to get assistance. Still with the problem unsolved.
Everything offered in one spot. Fast & easy. Love it. My wife often uses anyway, so I decided to try.
One of the easiest booking simple.
Not hard to understand directions...
Good I love it enjoy thank you so much take care god bless you all
It was convenient I hope it continues for my entire experience
I can always find a good deal with them and they always have many options to choose from.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

