Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Simple and easy, little to no issues, very satisfied. The whole process was very clear and there were signs of assistance and help when needed.
Very good, I was able to book my flight without difficulty!
I had no problems with the service the last time I booked with you guys
Very convenient and very happy to know this app, very helpful
Everything was good. Customers services quick to respond to request made
It has always been so easy to book with CheapOair. Never had any problem.
Great prices and super easy to book flights! Many options to choose!
No where to find luggage option to pay and use, need to make easy to select carry on, luggage, etc
Just need my ticket thank you too many unwanted offers, thank yoy
I've booked several times in one weeks each flight canceled last minute with no customer service! I am stranded at the airport and there's NO CUSTOMER SERVICE AT CHEAPO AOR
Usually an associate calls after I purchase ticket previous experiences not so well I hope this is a good one
Redeeming award points was not easy, I was bounced from one agent to another.
Good options prices and services, I highly recommend for travel safe
Used CheapO numerous times. Probably not the best price, but good service!
Seamless participation action is needed to complete the steps
Lots of flight selections within the flight selections with great prices.
Once you input your dates and destination it matches your best options for the cheapest prices.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


Thank you for the feedback. Our representatives have assisted this reviewer regarding their concern. Our apologies for the frustration.