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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

We monitor reviews for authenticity

South Africa
1 review
0 helpful votes
Follow Lyle D.
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Simple and easy, little to no issues, very satisfied. The whole process was very clear and there were signs of assistance and help when needed.

Date of experience: October 9, 2024
Alaska
1 review
0 helpful votes
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Excellent
October 21, 2024

Very good, I was able to book my flight without difficulty!

Date of experience: October 9, 2024
North Carolina
1 review
0 helpful votes
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I had no problems with the service the last time I booked with you guys

Date of experience: October 8, 2024
New York
1 review
0 helpful votes
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Very good
October 21, 2024

Nice and cool.
Their service is good.
And fast service. And better price. #CheapoAir

Date of experience: October 8, 2024
California
1 review
0 helpful votes
Follow Wenhong O.
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Very convenient and very happy to know this app, very helpful

Date of experience: October 8, 2024
Maryland
1 review
0 helpful votes
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Everything was good
October 21, 2024

Everything was good. Customers services quick to respond to request made

Date of experience: October 8, 2024
New York
1 review
0 helpful votes
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Súper good
October 21, 2024

Never had problems, I recommend to everyone, always responsible

Date of experience: October 8, 2024
New York
1 review
0 helpful votes
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So Easy!
October 21, 2024

It has always been so easy to book with CheapOair. Never had any problem.

Date of experience: October 8, 2024
Guatemala
1 review
0 helpful votes
Follow Karen C.
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Great prices and super easy to book flights! Many options to choose!

Date of experience: October 8, 2024
Florida
1 review
0 helpful votes
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No luggage option anywhere
October 21, 2024
Updated review

No where to find luggage option to pay and use, need to make easy to select carry on, luggage, etc

Date of experience: October 8, 2024

Dont need anything else, go to to the end to my ticket
October 3, 2024
Previous review

Just need my ticket thank you too many unwanted offers, thank yoy

Date of experience: September 23, 2024
Washington
1 review
0 helpful votes
Follow Clyde L.
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Good
October 21, 2024

Good price cheapoair on this site this survey is not working right it keeps saying need 10 more characters.

Date of experience: October 8, 2024
New York
1 review
0 helpful votes
Follow CALVIN T.
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Horrible
October 21, 2024

I've booked several times in one weeks each flight canceled last minute with no customer service! I am stranded at the airport and there's NO CUSTOMER SERVICE AT CHEAPO AOR

Date of experience: October 8, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for the feedback. Our representatives have assisted this reviewer regarding their concern. Our apologies for the frustration.

New Jersey
1 review
0 helpful votes
Follow Esperanza L.
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Usually an associate calls after I purchase ticket previous experiences not so well I hope this is a good one

Date of experience: October 8, 2024
California
1 review
0 helpful votes
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Redeeming award points was not easy, I was bounced from one agent to another.

Date of experience: October 8, 2024
Florida
1 review
0 helpful votes
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Good options prices and services, I highly recommend for travel safe

Date of experience: October 8, 2024
Puerto Rico
1 review
0 helpful votes
Follow Glenda S.
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Bueno
October 21, 2024

Encantada siempre
Buenos precios
Las mejores líneas aereas

Date of experience: October 8, 2024
District of Columbia
1 review
0 helpful votes
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Comfortable
October 21, 2024

Used CheapO numerous times. Probably not the best price, but good service!

Date of experience: October 8, 2024
Florida
1 review
0 helpful votes
Follow Jermaine F.
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Good
October 21, 2024

Seamless participation action is needed to complete the steps

Date of experience: October 8, 2024
Utah
1 review
0 helpful votes
Follow Editha L.
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Highly recommended
October 21, 2024

Lots of flight selections within the flight selections with great prices.

Date of experience: October 8, 2024
New Jersey
1 review
0 helpful votes
Follow Ricardo Z.
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Once you input your dates and destination it matches your best options for the cheapest prices.

Date of experience: October 8, 2024

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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