On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
So easy to book my flight! Great experience….it's so simple.
Will travel again for future holidays with family ss it is trustworthy
Excellent so far, can't complain. My experience has been great.
My experience is always well done working with you to your best understanding
I choose the site because the services are good, The price was right
I had a hard time with payment processing...I really
Appreciate give me time to fix ty he issues ty hat was coming from my end
I had a hard time with payment processing
GOOD service and price. I think the page is amazing. Thank you for the ticket and the price
Love booking with you! Very easy and effective way to compare options
Does not give me an option to apply promo code and my gold member points
My experience was great. CheapOair website gives a better deal on cheap airfare cost!
Good and best, better price, good prices, good prices, good
Great Process as usual...Good pricing & Easy navigation...
Last min Booking and got a great/fair price! It was quick & easy
Good service,proper follow up,information clear and precise
Paid for Travel to Acapulco, but drop me on Mexico City, #*******
No compensation for the personal expense of having to buy tickets to travel by bus to my main destination. Hopefully have a communication by email base on Police of my travel.
Thank you for your feedback. Please contact our representatives so that we may look into your concerns.
It was cheaper than agent.
Agent was charged $1600
They are not responding
Customers serves is really helpful, they talk to you with great respect and make the best of there time available to you, it was my first time booking and second time traveling with them, it is a great experience.
Every time I buy tickets from this site, it appears that someone else is calling me to get me to change my reservation. The number the call comes from is *******117.
Thank you for the feedback. We regret that you were unhappy with the call you received as we do like to advise customers of services that they might have overlooked when booking. We apologise for the inconvenience.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the feedback. If you click on the learn more tab in the promo code box, you would see the regions it is valid for within the USA. To earn and redeem reward points, you must be logged into your CLUBMILES account. Please see www.cheapoair.com/rewards for more information.