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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Nice to scan pricing, quick and easy selections...
The booking experience is very straight forward anyone can do it. Very user-friendly steps. Very competitive air fares
I'm satisfied with my flights. I chose not to shop around. I needed to secure this
Well my flight for Oct 23rd from SWO-DFW wouldn't let me choose anything except starred seats. So I had no choice but to add $40 more
Excellent secure and easy to search. My experience so far is good.
Upset about my seat assignment i requested and did not get seat requested Imupgraded and paid for seat assigments
This has been very easy and convenient to book.im looking forward to my trip
Wonderful service on several past trips. Prices are fair. Best deals and flights with my favorite airline.
Good experience with this company! Not sure how I'll feel after I actually go to the airport and travel using it.
Good customer service, but I rarely have to call because of a detailed website
Easy, secure and cheap i love to travel by cheapoair the beast
Online process was clear and easy to understand.with no confusion.
Very good customer service as well as courtesy when dealing with me.
I am satisfied with my experience with CheapOair because it gives me options.
Excellent, great price, fast, and safe. I always buy my tickets with them and get great conditions.
Very easy very helpful staff thank you very much for being so helpful
Great experience better agency to buy ticket the product offers buy CheapOair it's good
Satisfied for the service and the foods. Comfortable seats and polite crews
The process is very efficient. Connection is better that all information necessary are at your hands when you need it. Thank for the great online services.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

