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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Great website and I would like to recommend for other passengers to use it.
Use this web site for more than 10 years. Always get best deals and best service here👍
Not the deal I wanted, but the best I could find... I think CheapOair could do better in the price of my flying ticket, it isn't what I thought CheapOair would be
Hi i booked a flight on malaysian air a year or so ago and cancelled
I have written with full details and still NO RESPONSE
I am very satisfied with the price and flight schedule. Keep up the good work!
I have nothing to complain about cheapoair.com. I will use it again.
Works if everything goes according to schedule; less helpful when it does not.
Good experience so far. Hopefully all will go smoothly with my selection
The airline booking changes and travel dates were made smoothly.
Exelente el servicio, muy ágil y rápido para hacer la reserva..
I had no problem downloading the Cheapoair app and also selecting my flight destination from and to with no problem what do ever. Thank you for making booking my flight easy.
They provide good service. The staff was polite when they called me to check on our trip details.
Exelente su servicio con la aerolínea muy buena para que si les voy a recomendar
Was good my experience years ago, hope this time will be good too. Thank you for your service
Muy eficiente fue rápido y fácil buena atención lo voy a recomendar
Find it easy to make any flight booking from your website at any time of the periods.
They're always trying better fares and better service
We're very satisfied
Excellent easy booking. Used them before and it went well! Easy
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


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