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CheapOair

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Washington
1 review
0 helpful votes
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Great
October 25, 2024

Great website and I would like to recommend for other passengers to use it.

Date of experience: October 14, 2024
California
1 review
0 helpful votes
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Always best deal I can get here
October 25, 2024

Use this web site for more than 10 years. Always get best deals and best service here👍

Date of experience: October 14, 2024
Bangladesh
1 review
0 helpful votes
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Good
October 25, 2024

Need to get carry on bag free which is very much needed for any passenger

Date of experience: October 14, 2024
New Jersey
3 reviews
3 helpful votes
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Not the deal I wanted, but the best I could find... I think CheapOair could do better in the price of my flying ticket, it isn't what I thought CheapOair would be

Date of experience: October 14, 2024
Indonesia
1 review
0 helpful votes
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Hi i booked a flight on malaysian air a year or so ago and cancelled
I have written with full details and still NO RESPONSE

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 14, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. Please contact our representatives and they will be happy to look into your concerns.

Michigan
1 review
0 helpful votes
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Works great!
October 25, 2024

Works great! Just having problem with getting my trip place in the app.

Date of experience: October 14, 2024
Colorado
1 review
0 helpful votes
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Very Satisfied
October 25, 2024

I am very satisfied with the price and flight schedule. Keep up the good work!

Date of experience: October 14, 2024
Wisconsin
1 review
0 helpful votes
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I have nothing to complain about cheapoair.com. I will use it again.

Date of experience: October 14, 2024
Illinois
1 review
0 helpful votes
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Works if everything goes according to schedule; less helpful when it does not.

Date of experience: October 14, 2024
Ohio
1 review
0 helpful votes
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Good experience so far..
October 25, 2024

Good experience so far. Hopefully all will go smoothly with my selection

Date of experience: October 14, 2024
California
1 review
0 helpful votes
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Agents were very cordially helpful.
October 25, 2024

The airline booking changes and travel dates were made smoothly.

Date of experience: October 14, 2024
Colorado
1 review
0 helpful votes
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Exelente el servicio, muy ágil y rápido para hacer la reserva..

Date of experience: October 14, 2024
North Carolina
1 review
0 helpful votes
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I had no problem downloading the Cheapoair app and also selecting my flight destination from and to with no problem what do ever. Thank you for making booking my flight easy.

Date of experience: October 14, 2024
Singapore
1 review
0 helpful votes
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Polite staff
October 25, 2024

They provide good service. The staff was polite when they called me to check on our trip details.

Date of experience: October 14, 2024
Georgia
1 review
0 helpful votes
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Exelente su servicio con la aerolínea muy buena para que si les voy a recomendar

Date of experience: October 14, 2024
Washington
1 review
0 helpful votes
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Was good my experience years ago, hope this time will be good too. Thank you for your service

Date of experience: October 14, 2024
Colorado
1 review
0 helpful votes
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Muy eficiente fue rápido y fácil buena atención lo voy a recomendar

Date of experience: October 14, 2024
KR
1 review
0 helpful votes
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Nil
October 24, 2024

Find it easy to make any flight booking from your website at any time of the periods.

Date of experience: October 14, 2024
New York
1 review
0 helpful votes
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CheapOair is my favorite company
October 24, 2024

They're always trying better fares and better service
We're very satisfied

Date of experience: October 14, 2024
Texas
1 review
0 helpful votes
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Vegas
October 24, 2024

Excellent easy booking. Used them before and it went well! Easy

Date of experience: October 14, 2024

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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