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CheapAir

3.0

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CheapAir Reviews Summary

CheapAir has a rating of 3 stars from 364 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheapAir most frequently mention customer service, great experience and travel plans. CheapAir ranks 26th among Plane Tickets sites.

service
19
value
16
shipping
6
returns
9
quality
16

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Michigan
1 review
0 helpful votes
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Darnell was AWESOME!
March 18, 2020

I had kind of an annoying request/travel changes. Darnell stayed kind through the entire thing and made it a breeze! Truly a great experience

Date of experience: March 17, 2020
Indiana
1 review
0 helpful votes
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Flight Itinerary Change
March 17, 2020

Thank you for being friendly, courteous & professional when my family & I had to change our travel plans due to COVID19!

Date of experience: March 17, 2020
Massachusetts
1 review
0 helpful votes
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Awesome and productive
March 10, 2020

I had a change recently through the airline and cheapair was able to quickly change me to a better time for my destination. He gave me a courtesy call and changed everything in a timely manner!

Date of experience: March 10, 2020
Virginia
1 review
0 helpful votes
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Excellent service
March 6, 2020

Danish was very courteous, knowledgeable, and efficient. He solved my issue very quickly and politely.

Date of experience: March 6, 2020
Texas
1 review
0 helpful votes
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So helpful!
March 6, 2020

Interjet changed their flight itinerary making it impossible for me to make my connecting flight. Danish and Matthew helped me come up with a plan that ended up saving me money and getting a longer vacation! They were courteous, detail oriented, and respectful of my time. Give these guys a raise! They deserve it!

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
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Fantastic
March 4, 2020

Danish cared to look for flights and taking the time to email me. Courteous, friendly and funny

Date of experience: March 4, 2020
District of Columbia
1 review
0 helpful votes
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Danish was the best, fast, competent, nice to work with. He represents your company very well.

Date of experience: March 3, 2020
Oklahoma
1 review
0 helpful votes
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5 Stars Excellent Service
March 2, 2020

First time utilizing Cheap Air, The price, convenient hours that were available for booking a flight, assistance for my questions, In my next
Flight I will be calling cheap air first,

Date of experience: March 2, 2020
Illinois
1 review
0 helpful votes
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Great customer service!
March 2, 2020

I asked for something that was not really needed but your service representative did went through the steps anyway just to make sure that I had peace of mind that everything was set for my flight! Awesome service!

Date of experience: March 2, 2020
Indiana
1 review
0 helpful votes
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International flight cancellation.
February 29, 2020

Since I was obliged to cancel international flights because of coronavirus, I did think the process would be complicated. However Danish handled the entire issue, got the flights cancelled and also go back the cost of same less a small fee. He handled the whole transaction with detailed precision and in a professional manner that I much appreciated.

Date of experience: February 29, 2020
Massachusetts
1 review
0 helpful votes
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Very great experience
February 28, 2020

Danish was very helpful and polite. He and his team helped me find a ticket for the price I was originally quoted in a timely manner.

Date of experience: February 27, 2020
South Carolina
1 review
1 helpful vote
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Blah
March 28, 2020

Wasn't too helpful never gave me confirmation code nor sent the link for me to check in.

Date of experience: February 27, 2020
Georgia
1 review
0 helpful votes
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Great Customer Service
February 26, 2020

I had booked the wrong date for one leg of my trip and when I realized it, immediately called CS at CheapAir. The person I spoke to helped me to correct this and did so with my interests in mind. GREAT WORK!

Date of experience: February 25, 2020
Tennessee
1 review
0 helpful votes
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Change of travel plans
February 26, 2020

Danish was a pleasure to work with. He was very pleasant and accomplished my needs.

Date of experience: February 25, 2020
Florida
1 review
0 helpful votes
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CheapAir Review
February 24, 2020

Great and reliable customer service. Danish provided great help with my flights.

Date of experience: February 24, 2020
Pennsylvania
1 review
0 helpful votes
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Satisfaction
February 24, 2020

Excellent. Quick to identify my problem, and satisfactorily helped me.

Date of experience: February 24, 2020
Illinois
1 review
0 helpful votes
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Great
February 24, 2020

Danish, was excellent fixing my own mistake. I highly recommend cheapair.com

Date of experience: February 24, 2020
New York
1 review
0 helpful votes
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Excellent Customer service with Danish
February 23, 2020

Awesome Experience. Danish understood my request and immediately resolved my issue. One call resolution!

Date of experience: February 23, 2020
Nevada
1 review
0 helpful votes
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The BEST
February 20, 2020

I was so worried that it was going to cost me more money to change my flight I has just purchased 30min prior, the representative was so sweet and helpful he changed my flight no problem no extra charge. I was so relieved, I highly recommend using this sight!

Date of experience: February 20, 2020
Texas
1 review
0 helpful votes
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Amazing customer service
February 20, 2020

A+++ amazing customer service! During a stressful situation, he ha does my flight details according to what I needed. I couldn't be happier with this experience!

Date of experience: February 20, 2020

From the business

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cheapair.com
Founded in 1989
Calabasas, California, United States