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CheapAir has a rating of 3 stars from 364 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheapAir most frequently mention customer service, great experience and travel plans. CheapAir ranks 26th among Plane Tickets sites.
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I had kind of an annoying request/travel changes. Darnell stayed kind through the entire thing and made it a breeze! Truly a great experience
Thank you for being friendly, courteous & professional when my family & I had to change our travel plans due to COVID19!
I had a change recently through the airline and cheapair was able to quickly change me to a better time for my destination. He gave me a courtesy call and changed everything in a timely manner!
Danish was very courteous, knowledgeable, and efficient. He solved my issue very quickly and politely.
Interjet changed their flight itinerary making it impossible for me to make my connecting flight. Danish and Matthew helped me come up with a plan that ended up saving me money and getting a longer vacation! They were courteous, detail oriented, and respectful of my time. Give these guys a raise! They deserve it!
First time utilizing Cheap Air, The price, convenient hours that were available for booking a flight, assistance for my questions, In my next
Flight I will be calling cheap air first,
I asked for something that was not really needed but your service representative did went through the steps anyway just to make sure that I had peace of mind that everything was set for my flight! Awesome service!
Since I was obliged to cancel international flights because of coronavirus, I did think the process would be complicated. However Danish handled the entire issue, got the flights cancelled and also go back the cost of same less a small fee. He handled the whole transaction with detailed precision and in a professional manner that I much appreciated.
Danish was very helpful and polite. He and his team helped me find a ticket for the price I was originally quoted in a timely manner.
Wasn't too helpful never gave me confirmation code nor sent the link for me to check in.
I had booked the wrong date for one leg of my trip and when I realized it, immediately called CS at CheapAir. The person I spoke to helped me to correct this and did so with my interests in mind. GREAT WORK!
Danish was a pleasure to work with. He was very pleasant and accomplished my needs.
Great and reliable customer service. Danish provided great help with my flights.
Awesome Experience. Danish understood my request and immediately resolved my issue. One call resolution!
I was so worried that it was going to cost me more money to change my flight I has just purchased 30min prior, the representative was so sweet and helpful he changed my flight no problem no extra charge. I was so relieved, I highly recommend using this sight!
A+++ amazing customer service! During a stressful situation, he ha does my flight details according to what I needed. I couldn't be happier with this experience!
Answer: They are full of fraud. You are lucky that you still got ticket but they give me a big time scam. They are scammers nothing else
Answer: Hi Nasser, CheapAir.com is a legitimate website that offers travel booking services for flights, hotels, and car rentals. CheapAir has been operating since 1989 and has a good reputation in the industry. CheapAir.com has also won several awards for its services, including the Best Flight Booking Site from Frommer's, a reputable travel guide publisher.
Answer: Hi Freda, most locations have loosened COVID requirements but it can vary. If you booked with us you can email [email protected] with your booking number and we can send you the requirements for your destination. Thank you
Answer: Hi David, that does not look like our booking number. I believe you booked with another company such as CheapO air, (no "O" in our name) or Cheap Flights. Our booking numbers are 10 digits long and start with 2. If you still believe you booked with us can you please email us at [email protected] with the full name of the passenger and email address used for the reservation. Thank you
Answer: Hi La Wanda, we can usually accommodate two payments. The best way to do is by contacting [email protected] and one of our travel advisors will help you. Thank you
Answer: Hi Jessica, The airline should be able to locate you with your name or 6 digit airline confirmation # that we display on our emails. I don't have any information other than your first name but if you booked with us, and you email us at [email protected] or call 800-243-2724 one of our travel advisors should be able to help you out. Thanks, Lucy
Answer: Hi Ann, Did you purchase the seats with us? Can you email us at [email protected] with a booking number or name of the customer, you can attn SiteJabber reviews. Generally seat assignments should show on the itinerary we provide, but additional seat charges may not depending where in the booking process they were bought, but if purchased with us we can provide invoices. Thank you, Lucy
Answer: Hi Anthony, I'm sorry to read that. Looking at your booking number pretty sure you did NOT book with us. I think you might have booked with a different company, possibly CheapOAir, (we don't have an O in our name). If you still think with us, give us a call so that we can research the matter at 800-243-2724. Thanks, CheapAir Team
Answer: Hi Mimi, You can go to MyTrips if you have a booking and we have a "Price Drop" button to see if your fare has gone down. If you track your exact itinerary on our website, you can get a notification when the fare drops. Hope that information helps. Thanks, CheapAir Tearm
Answer: Hi Barbara, Because the payment plan depends in part on your credit worthiness you have to do the application through Affirm at checkout. However you can opt out at that time if you do not like the terms or payment plan. I hope this information helped. Thank you, CheapAir Team
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