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Changelly

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Changelly Reviews Summary

Changelly has been flagged for suspicious review activity. Many of the reviews look fake and are currently being investigated or have been removed.

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Japan
1 review
1 helpful vote
Follow YUKA M.
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Great!
December 6, 2018

Changelly's support is amazing. It is dealt with quickly and carefully. Thank you for your support team!

Date of experience: December 5, 2018
Alex C. — Changelly Rep
over a year old

Thanks for reviewing us and pointing out the work of our support team. Hope to see you on Changelly soon.

GB
1 review
0 helpful votes
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My experience using Changelly has been great. Smooth and fast token swap and live customer service to help out with any questions I had. Recommended.

Date of experience: November 30, 2018
Alex C. — Changelly Rep
over a year old

Hello, Dean! Thank you for taking the time to share your experience! Looking forward to seeing you on Changelly in the nearest future!

Singapore
1 review
1 helpful vote
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Awesome service!
November 9, 2018

I forgot to insert the destination tag for my transaction and the support manager Olivia promptly sorted the problem out. Well done, Changelly! I Thanks!

Date of experience: November 7, 2018
Alex C. — Changelly Rep
over a year old

Thanks for sharing your experience, Sofy! Please don't hesitate to contact us anytime in case of any complications. We'd be happy to help!

India
1 review
3 helpful votes
Follow Nick M.
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Talking about Changelly, it's a sheer scam for those who get captivated to the royal ilusionary earnings upon swaping your precious money.
Below are my personal experience that I have shared in conclusion to my dealings with Changelly.

Changelly does have a note about KYC in their Terms of service, however there is nothing to indicate that they will take your money and refuse to give it back. A more honest company would require KYC before taking customer funds, and refuse to transact if they found something suspicious.
In the emails, changelly does a lot of virtue-signalling about trying to prevent crime, however in our interactions, there is only one party that is attempting to confiscate and steal money, and that party is not me.

You can read the whole story@ http://www.changellyreview.com/

Date of experience: October 19, 2018
Alex C. — Changelly Rep
over a year old

Hello, Nick! Please take into account that we warn our customers about upcoming KYC procedure in advance and also about the fact that the transaction might be delayed due to KYC check. Once users check the box, they must be ready to provide the required information. If not ready, they can refuse from performing a transaction.
Nevertheless, to better understand the whole situation and assist you with KYC check, we need your transaction ID. Please provide it to us so we could attend to the matter and clarify details.

Illinois
5 reviews
39 helpful votes
Follow Sum M.
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Everyone's trying to get in on cryptocurrencies now, but this creates a fertile space for scams and even "official" company irresponsibility, poor service, and downright unethical conduct. I sent this company funds yesterday for the purchase of a currency not available on most of the other exchanges. I waited until the transfer was "confirmed" 6/6 times on blockcypher AND had logged 55 confirmations on the blockchain. My wallet has and still says the funds were sent. I've checked and checked again their address (which I copy and pasted) to which I sent the funds & it is the address (and exact amount) Changelly asked for the exchange. I nevertheless got a "failed transaction" message within minutes of my sending the funds to Changelly. I had to wait a day to hear back from them that my ticket has been sent on to their technical team for review. In the meantime, I've lost the use of my money that should be working for me. I will NEVER do business with this company again AND will be telling all my colleagues, friends, and family about how easy it is to lose your money with this unregulated exchange.

Many of us want to be out from under the absurdly controlling thumbs of the big banks, but NOT if it means these tiny companies can set up shop overnight with NO REGULATION and can make their own decisions about how--or IF--to address money loss problems.

Date of experience: April 7, 2018
Alex C. — Changelly Rep
over a year old

Hello! We are sorry about your unfortunate experience with our company. Please provide us with your transaction ID so we could look into the issue and clarify the cause of the delay. Looking forward to your reply!

From the business

Changelly is an intuitive platform for fast crypto exchanges, trusted by 3M users. Buy and exchange BTC, ETH, and 500+ altcoins on the go. Being a full-featured exchange platform, Changelly offers its customers numerous useful functions and even more. Founded in 2015, Changelly is a non-custodial instant cryptocurrency exchange platform, which means you don’t need to entrust us with your money or create an account for any transaction.

Changelly offers its API and a customizable payment widget for any crypto service that wishes to increase its turnover. The exchange provides its Affiliate program with a quite appealing revenue share mechanism. Changelly is a partner with Jaxx, Coinmarketcap, Coinomi, Ledger, Exodus and other prominent companies.

We offer you an intuitive interface, the best exchange rates and secure transactions. We aspire to establish mutual trust with our clients; thereof we don’t have any hidden or unreasonable fees. We always charge only 0.5% fee and t...