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My experience using Changelly has been great. Smooth and fast token swap and live customer service to help out with any questions I had. Recommended.
Hello, Dean! Thank you for taking the time to share your experience! Looking forward to seeing you on Changelly in the nearest future!
I forgot to insert the destination tag for my transaction and the support manager Olivia promptly sorted the problem out. Well done, Changelly! I Thanks!
Thanks for sharing your experience, Sofy! Please don't hesitate to contact us anytime in case of any complications. We'd be happy to help!
Talking about Changelly, it's a sheer scam for those who get captivated to the royal ilusionary earnings upon swaping your precious money.
Below are my personal experience that I have shared in conclusion to my dealings with Changelly.
Changelly does have a note about KYC in their Terms of service, however there is nothing to indicate that they will take your money and refuse to give it back. A more honest company would require KYC before taking customer funds, and refuse to transact if they found something suspicious.
In the emails, changelly does a lot of virtue-signalling about trying to prevent crime, however in our interactions, there is only one party that is attempting to confiscate and steal money, and that party is not me.
You can read the whole story@ http://www.changellyreview.com/
Hello, Nick! Please take into account that we warn our customers about upcoming KYC procedure in advance and also about the fact that the transaction might be delayed due to KYC check. Once users check the box, they must be ready to provide the required information. If not ready, they can refuse from performing a transaction.
Nevertheless, to better understand the whole situation and assist you with KYC check, we need your transaction ID. Please provide it to us so we could attend to the matter and clarify details.
Everyone's trying to get in on cryptocurrencies now, but this creates a fertile space for scams and even "official" company irresponsibility, poor service, and downright unethical conduct. I sent this company funds yesterday for the purchase of a currency not available on most of the other exchanges. I waited until the transfer was "confirmed" 6/6 times on blockcypher AND had logged 55 confirmations on the blockchain. My wallet has and still says the funds were sent. I've checked and checked again their address (which I copy and pasted) to which I sent the funds & it is the address (and exact amount) Changelly asked for the exchange. I nevertheless got a "failed transaction" message within minutes of my sending the funds to Changelly. I had to wait a day to hear back from them that my ticket has been sent on to their technical team for review. In the meantime, I've lost the use of my money that should be working for me. I will NEVER do business with this company again AND will be telling all my colleagues, friends, and family about how easy it is to lose your money with this unregulated exchange.
Many of us want to be out from under the absurdly controlling thumbs of the big banks, but NOT if it means these tiny companies can set up shop overnight with NO REGULATION and can make their own decisions about how--or IF--to address money loss problems.
Hello! We are sorry about your unfortunate experience with our company. Please provide us with your transaction ID so we could look into the issue and clarify the cause of the delay. Looking forward to your reply!
Answer: Hello there, Darren, and sorry for the late reply! If you sent us funds that have not been automatically exchanged for some reason, please reach out to us with your Changelly Transaction ID at [email protected] or via the Support button on our main page. The team is available 24/7 and will be happy to help with your situation. Thank you!
Answer: Hello, Darren! We're not a wallet ourselves, so you can't use us for storage, but if you don't have a cryptocurrency address yet, here are some of our partners' wallets you can use to generate one: https://freewallet.org/ https://coinomi.com/ https://www.exodus.io/ https://www.ledger.com/ Alternatively, you can also try out Changelly PRO at https://pro.changelly.com/ - a trading platform that allows you to store a multi-currency portfolio safely. As soon as you generate the address in the wallet of your choice, please feel free to use it on Changelly as the "Destination address" when you buy or exchange crypto here.
Answer: Hi there! We didn't fully understand your question, so please let us know where you found that abbreviation. Depending on the context, we may figure it our together. :)
Answer: Hello, Bernadette! Changelly does not have a phone line, and we never have. If you have any questions, please don't hesitate to contact us at [email protected] or via the Support button on our main page. The support team is available 24/7 and will be happy to help you anytime! Looking forward!
Answer: Hello there! This looks like a BTC address you sent us, but it's not one of our own. Please explain your situation to us so we can understand and assist you accordingly. Looking forward!
Answer: Nexo platform requested me to go over Changelly and now I see it as way better platform to use over Coinbase( they need Implement some serious improvements).
Answer: Changelly is a 100% legit company:not a single issue here
Answer: I do enjoy using this app! My recommendations and don't worry bout a thing!
Changelly is an intuitive platform for fast crypto exchanges, trusted by 3M users. Buy and exchange BTC, ETH, and 500+ altcoins on the go. Being a full-featured exchange platform, Changelly offers its customers numerous useful functions and even more. Founded in 2015, Changelly is a non-custodial instant cryptocurrency exchange platform, which means you don’t need to entrust us with your money or create an account for any transaction.
Changelly offers its API and a customizable payment widget for any crypto service that wishes to increase its turnover. The exchange provides its Affiliate program with a quite appealing revenue share mechanism. Changelly is a partner with Jaxx, Coinmarketcap, Coinomi, Ledger, Exodus and other prominent companies.
We offer you an intuitive interface, the best exchange rates and secure transactions. We aspire to establish mutual trust with our clients; thereof we don’t have any hidden or unreasonable fees. We always charge only 0.5% fee and t...


Thanks for reviewing us and pointing out the work of our support team. Hope to see you on Changelly soon.