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Changelly Reviews Summary
Changelly has been flagged for suspicious review activity. Many of the reviews look fake and are currently being investigated or have been removed.
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This service is showing itself well. All payments are processed on time, good low fees. For a newbie in crypto exchange, this is what you need
I value privacy, so changelly turned out to be exchanges just right for me. I have heard a lot about KYC, but my amounts are not large enough to attract attention, and I do not do swaps very often, so I do not bother with this.
Being able to do fast anonymous swaps is what I need. Thanks for this
We are pleased that you enjoyed our service. If there is anything we can do for you, just let us know at [email protected]!
Once again successfully completed the transaction here. I should also write a review about mine experience.
I'll be brief - I like everything. The system is well debugged and works almost flawlessly. Smooth and fast - this is how I can describe the swaps here. Technical support pleases too. You can explain your questions in a live chat and get prompt and useful answers.
Exchange rates are generally good. For the most part, they look beneficial, especially when they not fixed. So I just want to praise Changelly for the excellent service.
Thank you for your encouraging words.
Your support and voice are very important to us :)
Excellent cryptocurrency exchange. My three ETH to XMR swaps went surprisingly well and fast. Commissions were hitting low.
A good reason to come back here again.
Thank you for providing such valuable feedback. Keep using Changelly!
As for me, this is one of the safest exchanges. I compared several exchanges and Changelly is now also in my white list.
Thank you very much for your 5-star review!
I can agree with the previous reviewer Samuel that the high rated reviews must be fake due to the widespread red flags posted on social media platforms about them selectively scamming their users for larger amounts.
***I urge everybody to do their own research on this company before using them***
(check reddit.com and search for ‘changelly scam').
I only wish I had looked before using them. They *DO* selectively scam their clients and there are so many references online to show that I am most certainly not the only one. I am one of countless victims.
Their ‘How it Works' suggest that their service is so quick, easy and instant yet it is all designed to get you to trust them with smaller amounts so that you will then use them for larger amounts and this is when you *WILL* essentially be ransomed via the small print they will quote which is hidden away in their terms and conditions.
Suddenly, and without warning they will prove to you that their advertising about being a ‘non-custodial exchange' is false as they will seize your coins and then demand personal information despite saying that they will not be held responsible for the safe keeping of your information in their terms and conditions. They basically make it impossible for you to trust them with your information which would leave yourself exposed to possible identity fraud and who knows what else. And they know that. And then they use that fear as an excuse to steal your money.
If you see this service via a wallet provider you will see that there is no mention of them granting themselves the right to potentially seize your coins whenever they choose. This ‘smooth' on-boarding tactic is a trap. DO NOT fall for it.
No doubt they will respond here with some semi-professional sounding response making it sound like they are here to help and are only following their terms and conditions and AML/KYC. So ask yourself - why would any reputable company hide this away in their terms and conditions instead of requesting documents before they take your money if they deem suspicious? The asnwer is - they just want your money and have no desire to be transparent with their users.
Do the search I listed above to see for yourself the countless victims and the audacious way they try to take the moral high ground on theft of your personal information or your money.
The bottom line is – your identity or your money. They take one or the other.
Hello! Thank you for providing you transaction ID. We've looked into your matter and we are sorry for the distress caused. However, Changelly has right to apply KYC checks if a transaction triggers our risk scoring system.
Our service abides by the law; therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. Thereby, we use the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Unfortunately, we haven't received any necessary docs for verification procedure from you so far. Please kindly provide this data to our security team so we could finish the verification process. We won't be able to assist you until you provide the docs needed.
Whoever says anything, but I want to give this service the maximum rating. The service keeps promises and works for S+
BTC / LTC; BTC / XMR; BTC / BCH; I do all these swaps without problems. Yes, I even bought DOGE here for myself, what can I say.
Thank you very much for your 5-star review!
I'm not surprised at how many positive reviews there are about this exchange. Now I know from my own experience that the service is really as good as it gets praised. Almost all swaps run smoothly, there are many coins to choose from and great rates. A good combination for me.
It is delightful to hear such positive words and it’s always a pleasure to serve our users.
It was not easy for me to stop using the old exchange (I will not advertise), but using it became less and less convenient. On one of the crypto forums in the ranking of the most trusted exchanges, I saw Changelly and decided to give it a try.
I have been doing swaps for a month and a half now and so far everything suits me. It is convenient to use the service, commissions are low and other pleasant things. In general, I recommend everyone to familiarize themselves with this exchange. Maybe you will like it too
We appreciate your feedback! Keep using Changelly and enjoy fast and easy swaps!
Changelly met my expectations. Apart from all its great features that work great, I would like to highlight the work of the support team. No matter what happened, I always received quick answers to my inquiries and was confident that they would help me promptly. Thank you for covering the rear.
Thank you for providing your valuable feedback. Please reach out to us at [email protected], if you have other suggestions.
I have been using this exchange for quite some time, but only recently for one of the transactions, I had to pass the KYC verification. I had nothing against it, so after a couple of days of verification, the transaction was completed in full. I hope this was a one-off occurrence. If we talk about the exchange as a whole, then I have no questions for it. Changelly does an excellent job with the tasks assigned to it.
Dear friend, we are really glad that you like our product. Your support and voice are very important to us.
I recommend this exchange. There is a wide variety of coins here, for many of them, you can fix the exchange rate, and at the same time, the speed of transactions is extremely pleasing.
We are pleased that you enjoyed our service. If there is anything we can do for you, just let us know at [email protected]!
I am surprised how, with such a high level of service quality, negative reviews continue to appear about changelly. It has everything you can think of here, from low fees to excellent customer support. This is my 100% choice
Thank you for evaluating us! We'll be looking forward to seeing you on our service!
I do not like it when various sites and applications overload the user interface, making it less understandable. Here, on the contrary, everything is quite minimalistic, and there is nothing extra. It is very convenient and pleasant to use the mobile application and the web version.
Thank you for your encouraging words! Keep using Changelly and don't hesitate to recommend us to your friends!
I was nicely surprised when I saw how fast this exchange makes swaps. It is a really quick exchange because the swaps lasted 15-20 minutes, so I can recommend it to everyone who values their time.
We are pleased that you enjoyed our service. Your support and voice are very important to us! If there is anything we can do for you, just let us know at [email protected]!
Easy to use the website and mobile application. The interface is clear and easy to use. Good exchange rates, quick swaps. I am 100% sure about these things.
Thank you for your feedback! Keep using Changelly!
Had a tech issue that was not entirely even there fault, was out a lot of $... they promptly responded and assisted to recover the funds in their means to do so. CS rep was clear, supportive and quick to respond, reassure
Thank you for your 5-star review! Keep using Changelly and don't hesitate to contact us if any complications arise!
Thanks to the Changelly team for the excellent work you are doing so that fast and safe swaps are accessible to people!
Thank you very much for your 5-star review!
The exchange works like a clock. I hardly remember that my transactions for the whole year and a half were somehow delayed. Well, maybe a couple of times. If you look globally, then everything is great. In addition to high speed, I can mark the option of fixing exchange rates as an additional plus. Sometimes it can be conducive to swap. When you use this service, you immediately feel the hard work of changelly workers.
Thanks for your review! Please recommend our app to your friends :)
For a long time, Сhangelly was just a mobile application for me, because I didn't even suspect the existence of an analog of this platform in the form of a website and was sure that swaps are available only in the application. I've already left a review in the app store, now it's time to praise the web version as well. All the same handy and intuitive interface as in the mobile version, in the same way, you can fix the exchange rate and have access to all currency pairs. True, the tech support chat is still more convenient in the mobile version, but this doesn't completely cancel the other merits of this service.
We are pleased that you enjoyed our service. If there is anything we can do for you, just let us know at [email protected]!
From the business
Changelly is an intuitive platform for fast crypto exchanges, trusted by 3M users. Buy and exchange BTC, ETH, and 500+ altcoins on the go. Being a full-featured exchange platform, Changelly offers its customers numerous useful functions and even more. Founded in 2015, Changelly is a non-custodial instant cryptocurrency exchange platform, which means you don’t need to entrust us with your money or create an account for any transaction.
Changelly offers its API and a customizable payment widget for any crypto service that wishes to increase its turnover. The exchange provides its Affiliate program with a quite appealing revenue share mechanism. Changelly is a partner with Jaxx, Coinmarketcap, Coinomi, Ledger, Exodus and other prominent companies.
We offer you an intuitive interface, the best exchange rates and secure transactions. We aspire to establish mutual trust with our clients; thereof we don’t have any hidden or unreasonable fees. We always charge only 0.5% fee and t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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