On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CellularOutfitter Reviews Summary
CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 251st among Mobile Phones sites.
We monitor reviews for authenticity
I had a question about my order and Paulyne replied quickly and was able to explain and resolve my concern. Thank you again I'm a happy customer
Very courteous service in replacing wrong size! Will certainly order accessories again when needed. Thank you!
I was under the impression I would receive a 30% discount on any order over $30.00 sent to my email. I was wrong about that, and Pauley responded in a timely manner. I've used Cellular Outfitter several times, and this is the first time I've experienced a little problem. All is well:-)
I love the wristlet, it just didn't have enough slots for cards and only one place to put paper money
My only problem was with the Distribution Ctr. The sent from Texas to some other state instead of sending on down to Waco, TX. I had no problem with CellulstOutfitter.
They don't show cost of shipping when you start to order. But when you finish the order you see that there is a noticeable amount of shipping cost. They are showing that there is a phone number on their website to call them but they never answer the phone. I didn't receive any order number to track my order or to refer it in my writings to company's customer service. Their customer service is disastrous.
Because of minor damage that occurred to my package by USPS in the area of the bar scanning label, after a few stops, my package was unable to be read automatically by their machine. For whatever reason they sent it thru loop mail until I contacted ur office, my email went to Paulyne who was extremely helpful, and saw that the package was processed manually at the USPS office where it was stuck. She even followed up after just to guarantee I had received my package. I was extremely pleased with my items this time, as well as all other times from ur company, & with Paulyne's customer service! Thanks so much!
Anette was pro-active in responding to my concerns when I thought the shipment was taking longer than it should have.
My order had a hugh problem, i sent 2 emails and called several times via phone, waited on hold for at least 20 minutes each time i called. No one ever picked up and went to a voicemail. After 3 of these experiences i finally got in touch with a customer service agent, who's name was Candy. I explained to Candy my experiences and she refunded my order and then told me that she would ship out my order and keep track of the order. She gave me her personal extension and her direct email. Candy contacted me two days later with a tracking number and my shipment is the way. After 3 weeks after i placed the order. If it was not for Candys excellent service I would never recommend your company to anyone. She has saved your companies reputation and should be rewarded for this!
My experience was excellent. Paulyne was pleasant and lovely. She handled my request promptly and professionally. Thank you for your excellent customer service.
Sincerely
Sandra
I simply wanted a cover for my Galaxy5S note
I ordered TWICE and received the Wrong size TWICE. Ryanne contacted me via email, offering to send the correct sizr, no charge. I replied the phone size Twice to Ryanne, but no further response. Call to customer service
At first when i was going to order something from this site in was doubtfull because i didnt hear about it before, once i ordered something i got excellent customer service from an agent Lauren she guided we through the whole process and was very helpfull, i was very surprised of the customer service provided.
Extremely helpful and responsive. Outstanding customer service. We will keep coming back to Cellular Outfitter Thanks again, Paulyne
I recently ordered a cell phone case and screen protector from cellularoutfitter.com. There was some confusion on my part about the shipping cost. Shortly after i placed my order I emailed their customer service about a refund because of the confusion (that I now realize was completely my fault). I recieved a response in less than 24 business hours from their customer servive rep Lauren, stating that they were going to remove the shipping cost as courtesy for the confusion, even though they could have easily denied me the refund. Great customer service is rarely seen these days, it is good to know there are still kind and compassinate out there. I was very pleased with the awesome service and recieved a great deal on the cell phone case. I highly recommend cellularoutfitter.com for their outstanding customer service and unbeatable prices!
Thank you Lauren
Sincerely,
Christopher Waskin
I ordered a phone case that came with a screen protector and a stylus pen. I have received the pen and stylus but not the phone case, in which was stated after 3-4 business days i will get that. I never did. Tried contacting them through phone and email, no response at all. Very disappointing experience with this site.
Hello Deon,
Thank you so much for reaching out to Cellular Outfitter.
We would be more than happy to look into your order. If would would please send over a direct message with your order number and email address used when placing the order.
Once we have the requested information, we can assist you better! I look forward to hearing from you soon!
Thank you for contacting Cellular Outfitter!
Thanks so much for taking care of my problem so quickly
I got as far as seeing the $8 shipping charge, removed the product from my cart & closed the window. I immediately started getting emails from them asking me to complete my purchase. I also started seeing their ads absolutely everywhere I go online. I asked to be unsubscribed from their emails but continued to receive them, so I blocked sender, but am STILL receiving multiple emails per day. Stalker company!
Hello Denise,
Thank you for reaching out to Cellular Outfitter.
We apologize for the over abundance of promotional emails that you are receiving. If would like to send a direct message with the email address that you subscribed with, we will make sure that you are removed.
We look forward to hearing from you soon, but are sorry to see you go!
Thank you again for contacting Cellular Outfitter!
I ordered the item wrong and asked for a replacement. They didn't hesitate to grant my request and never showed any desire to blame whose fault it was. Just awesome! I'll definitely shop with them again.
One of my cases were back ordered and I was upset so I asked someone where it was and when I'd get it. I got an almost immediate response and it got sent out the next day! Will definitely order from here again!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Carollee,
I am so very sorry to hear that you did not get the case for you Samsung Galaxy Note 5. If you would please send over a direct message with your order number and email address, I will make sure that we get that case out to you!
I look forward to hearing from you soon!