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Worst Customer service ever. I ordered an item and cancelled it immediately after realizing it was the incorrect item. They charged me anyways and sent the item. Only a $3 item, but it still contacted them about the return. In response, they sent me an email personally attacking me. Wow! I couldn't believe it. Never experience this poor level of customer service ever.
No phone number to call. Sent several msgs to correct their mistake of sending the wrong item. Their response was to return their miistake and me pay the shipping. Beware of choosing them for your purchases.
Took 11 days to receive order. Not sure why the shipping method chosen was used. Item broke 27 days after receipt. 30 day guarantee. Contacted cellphonecases.com. After reading all the poor reviews, also put in a charge card dispute to mark the day. They responded a week later. The one line answer seemed to want to include the 11 days of shipping in the 30 day guarantee. I asked for clarification. No reply. Charge card company reversed charges. Have a nice day.
Ordered 2 cases... tracking number says never shipped. 2 weeks and nothing is here. Contacting paypal for a refund. Avoid these guys!
I ordered for the above item, however, noted the discrepancy of the listed item and then the customer service mailed me to refund my money. Instead, they sent me the item, which I found tit faulty. The NFC feature cannot be turned off and S-pen does not work properly while putting the Samsung note 5 into the above case. They will not give you the return postal label in case you want to return the item. It is the worst company haunting for people money by selling faulty product. Be aware of this company. Worst, Worst and worst...
I received a shipment of non-working junk almost too late to stop PayPal from paying them. Resolving the dispute through PayPal worked, but wasn't worth the time and return postage. Seller sent only one generic email the entire dispute and didn't return calls.
In Australia, said free postage. Didn't think I needed to wait over 14 days for this item to TO NOT ARRIVE. Website down, don't answer emails. Last tracking was someone over in GB (maybe Great Britain). Poor customer service, major scam of a company. Don't deal with them please..
I've ordered a clear case for my iphone 8+ and a rose gold flip case for my iphone 8 on Saturday Dec 2,2017. The thing is, I have not received any emails from them AT ALL! And now, I can't even get into their website! WHAT THE HECK IS GOING ON!
I asked for help putting my screen protector on as the directions are useless. All I got back was a generic reply that was less helpful than the original instructions. Cannot use the product and would cost more to return the item than what it originally cost. Waste of money.
They take your return and dont reship correct requested item. Sent back original receipt with new item order for even exchange. All you get back is a generic reply via email only from an unknown source. Have to wonder if this is a one man operation. Very shady! Doesnt try to resolve and no phone number, just a so called physical address. Again very shady and took a long time to get in the first place. Reported them to BBB, as still havent received replacement item nor refund.
Bad relationship with transaction. Advertised as next day. Week n half, no case or response to inquiry. UNSATISFIED
I ordered a phone case, cover and other bits from them. Paid and never heard a word despite many emails. Not received my order for over a week, tracking is useless, no contact number and they don't respond to emails. Seems like a scam company to me as it seems they just don't care once they have your money, so my advice is don't be taken in by the price and purchase from someone that has a contact number in the UK. May cost more but you should get it, I certainly will NEVER use these guys again. I feel as if I have just been conned! Very disappointed
Placed my order and it said it was delivered but i never revieved it and i have a locked mail box. I contacted them and was told that they don't replace or refund when it is a confirmed delivery. So now i dont have myths cases nor do i have my money.
Ordered a phone holster, waited for DAYS and finally went online to check status only to find out that they'd CANCELLED the order! No explanation no refund and no notice. It wasn't until I questioned them via email (because they won't answer the phone) that I get a response telling me that they've issued me a credit and that I needed to wait 3 - 10 days for the transaction to complete. I paid via PayPal which was IMMEDIATE.
STAY AWAY FROM THIS COMPANY!
The are guilty of deceptive business practices and should be filled on!
I went online to make sure the order was sent, only to find out that it had been cancelled so I checked my PayPal account and found that the payment order had not been. They seem like a scam company. Do not use
Customer service sucks! Slow shipping! It says on their website shipping within 24 hours but took 4 days to ship mine. When I emailed them to cancel they sent me the tracking number at 9pm. So they got barcode at 9pm to avoid my cancellation but actually the item was probably at the warehouse still.
Ordered iPad case, never heard another thing. Sent emails to company and DHL, the supposed carrier, never heard from them...
Credit card company refunded the money"...
I ordered 6 charging cords for my family's Apple products. Within 2-3 weeks of purchase, 4 of the 6 no longer worked. Now 6 weeks after purchase, NONE of them work. I have sent the company about 4 emails and only 1 was returned. I sent them the information requested and got no response. I WILL NEVER order from them again!
I ordered a phone charging bank. It finally came, rather slowly on the shipment. It will not work. They would only accept return if I paid the shipping costs. What a farce, send me non working junk and then expect me to pay the freight. Happened once, but will never happen again as I will not purchase from this company...
I ordered two cell phone cases which arrived in good time but the wrong size. With Kevin and address to return at my cost with the promise to reimburse. Three months later I have no cases and no refund. It's looking like I'm just out the money. I will never ever buy from this company again or recommend it to anyone They suck, big time!
From the business
- (747) 217-1697
- Chatsworth, CALIFORNIA, United States
