CellPhoneCases

This company is just like everyone says it is. I saw that they had a protector screen for my stylo 4 at a decent price, so I said that I'd give them a chance. The tempered glass protector arrived cracked. I sent a email to the service address the same day. They state that they will contact you within 24 hours... NOT! Don't waste your hard earned money on a degenerate company like this one. Don't be hard headed like me. I order you NOT to buy from this scam of a company.

I made a mistake ordering an iPhone 6 S plus case for my 6 S phone. Sent a message within 10 minutes of my order but they sent the wrong case anyway. After contacting them to do an exchange I returned the case along with a paper copy of our exchange related emails and a note to request an exchange. They simply refunded my original cost less the 20% restocking fee and never sent the exchange. So I'm out $7 for return shipping AND $6 restocking fee with no case. I've since tried contacting them but they never even sent a reply. Very unhappy.

Lousy customer service. Cant reach person to correct their error in sending wrong item. No phone number, operate out of post office box at ups store. Only receive canned responses, ie return policy, I pay postage and 20 percent restock fee for their error. Right, it was my fault, not. Do not take my word, just read all the online complaints and BBB complaints. Warn everyone you know about this piss poor company. If you have been taken by them, contact California Attorney Generals Office. Their is strength in numbers.

I ordered two chargers from cellphonecases.com on 4/24/18. I paid for both using PayPal and made two separate transactions. Both orders were just $4.99 each. I received one order within a week. I waited several days and never got the 2nd charger. I went to the website to track my order. They only had record of one of my orders. I was smart to pay with PayPal because they had record of my payment. Cellphonecases.com does not publish a phone number. I filed a complaint with PayPal stating I needed my money back so I could reorder the item. Cellphonecases.com did not respond to the PayPal complaint so I had to escalate it to a dispute. Still no response from cellphonecases.com. I thought they would refund my money right away so that I could reorder but they didn't. It took until May 22,2018 to get my money back through PayPal. I will not order from them again. Also the charger I did get did not fit my iPad. The website said it would fit my iPad. It probably would have cost more to ship it back than the $4.99 item cost so I kept it. So I'm still out $4.99. I will not be ordering again. Based on reviews from other customers I will probably just run into more problems.

I purchased a case from this mob & have not received it. 2 messages via the message contact on the site & another via email & still no response. Should this company actually be able to trade.

WOULD GIVE ZEO STARS IF I COULD
We orders two cases for our new Samsung s9. The order took forever to finish processing. When one of the cases was on back order they just cancelled sending me only one case. How is this acceptable. My second case arrives and is not what was described. It was flimsy and would not protect anything. Their cases are plastic junk. Returned for a 100 percent refund because that is what the website say got charged restocking fee. ADVOID THIS SITE LIKE THE PLAGUE

I just received my order from cellphonecases.com and am very happy with the products. The cases fit perfectly and are high quality materials. I chose a Tuff brand cover and it protects the phone very well and it came in a fun pattern too! The price was very reasonable, comparable to Amazon, which I was concerned about ordering from because of all the fit and quality issues, you just never know what your going to get. If shipping is free I'm NOT going to complain about it taking a few days to get here either!

The phone case was not as described in the advert, I emailed to return it as a poor quality item and just received a generic response. I will cost me more to return it that the case itself. They even charge a restocking fee of 20% which is a joke. The item is absolute rubbish. Do not buy anything from this company.

I ordered two cell phone cases for the Moto E4 plus phones, one for each of my kids. After placing the order, it never gave me an order number but immediately charged my bank. I emailed them, they located my order supposedly, sent me a tracking number for dhl that showed invalid when checked. I emailed back and eventually got a new tracking number. Several days later, the US postal service delivered my cases... For the Moto G4... Not what I ordered. I emailed them again and they said I could return them if I had an order number which they still never provided me and there wasn't even a shipping sheet in the package, so I don't have my order number because it was never provided to me but even if I did, I would still have to pay the shipping to return the incorrect cases PLUS 20% for restocking the items they incorrectly sent!

Ordered a case for Maven 2 phone, received case for Overture 2. Customer service was rude after 3 attempts to contact them. Sent case back, shows they received it on 2/6/18. Still nothing, no replacement case, no refund. Definitely do not recommend this company. Buyer beware!

I ordered a cover for my cell phone online from CellPhoneCases.com, and paid $3 extra for their "expedited priority mail." It took a week though for delivery to Texas. Their website indicates that they use DHL Global Mail. I mistakenly expected the 2-3 day USPS normal delivery time for priority mail. I asked CellPhoneCases.com for a refund of the priority mail postage, but they refused. I see that many other customers are also having bad experiences with this business. My guess is that most customer service issues are probably never resolved.