CellPhoneCases

After months of fighting this horrible company, I NEVER received my item nor did I receive my money back through PayPal. DO NOT BUY FROM this company. It is a COMPLETE SCAM and will only rip you off. I hope they don't get any business after this because it's honestly pathetic. Ordered my son a phone case for his birthday, only to learn months later I'm never gonna receive it nor get my money back after his birthday already passed. Piss poor customer service and company overall.

They advertise a screen protector film for the Samsung Galaxy S7, but the film does not fit the full width of the screen, even though it says so in text, and is shown to be so in the product image provided.
This resulted in 5mm of screen width to not be covered by the screen protector. This of course not only doesn't fully protect the screen, but also disrupts the touch control where the edge of the film is, as well as viewing content, since there is now a line on either side of the screen where the edge of the film is.
They tried to deny this and tell me this is normal, and did everything they could to convince me otherwise with all sorts of nonsense.
Eventually after piling on the evidence in my favour including photos which I showed them on first contact, they told me to send it back and want to charge me a 20% re-stocking fee. This means sending to America for a cost which would nearly be the price of the film itself, since it was on a big discount... I wonder why it is.

I ordered a case on July 23,2019. After requesting it, I was sent an email with a tracking number which said my order was in Raleigh, NC on the 26th. I have been unable to get an update since and today is August 6th. I have sent a few emails and they asked me to verify my full shipping address which I did. No response so I emailed again and said I would like an update. They said they requested my address so they could verify as 95% inadvertently type in the wrong address or some such thing. I was told to notify them today after the mail run if it still had not arrived. It has not in either my home box or P. O. box. So as they said it was my choice to have them re- ship or refund my money, I just requested my money and for them to let me know when I could expect my money back in my account. My mistake for not checking their reviews before ordering. I won't repeat that and I won't be ordering from them again. It supposedly made it to Raleigh in 3 days from the time I ordered it and hasn't made it through the distance from Raleigh to Asheville and can not be tracked by me either. Hmmm!

I wish I could rate them a ZERO... Dont waist your time. I have been waiting over a month for my order. I ordered a GLASS screen protector mid-June recieved it in July BROKEN. I contacted the company by email (the only way you can contact them) explained to them it can in a paper unpadded envelope delivered by US mail. At first I thought they would remedy the problem as they replied they would resend it. I just gotthe replacement in the US mail and guess what... same paper unpadded envelope and suprise surprise it BROKEN.

Dont get me wrong, there's nothing wrong with sending it US mail. This issue is that they send them in a paper envelope as if they were mailing a letter to grandma. How in the ham sandwich do they expect it not to be damaged in delivery.

I ordered a case on 6/14 emailed them on 6/18 they said it was shipped on 6/17 checked with DHL they said they only have a electronic notification of a package but no package there yet so i emailed CellPhoneCase again they gave me a line it takes 24 hours for package to get out and 2 to 4 days to delivery its now 6/20 DHL emailed me the package is there now and will be here on 6/22 ok so i ordered it on 6/14 it got to DHL on 6/19 but was shipped on 6/17? Never again my wife ordered her case from another place in UT on 6/14 and had it on her phone 6/17 at 6pm

Theod Simon the owner of cellphonecases.com does not care about your order being correct or a refund for incorrect items. Theod Simon will not refund your money. I highly recommend you use Amazon.com
Theod Simon shipped to me the wrong size cellphone case and a charger with human blood on it inside the packaging. Of course, he will not admit any wrongdoing or take responsibility for his actions or lack thereof. I've waited for over a month for a refund and still haven't received one? He said I never received your returned items and then several weeks later admitted in an email that the items were in fact received, but still no refund. Online business like Cellphonecases.com want your money but do not have customer service or even know what that means. In the United States of America, this kind of business practice should not be allowed to continue, there shall be punishment for wrongdoing. If we allow this sort of bad business to continue it will just worsen. Theod Simon, do the right thing and refund my money. Don't bring bad Karma down upon yourself.

This company is based in the USA and takes around 2-3 weeks to deliver the items.
They sent me a case for an iphone 6s that wasn't suitable as the case design obstructed the camera. I emailed them and explained the situation. They emailed me back and said the case does fit. I was asked to send images of the ill fitting case which I did. Reluctantly they accepted they where wrong and offered me a refund which they did honor.
Foolishly I gave them a second chance and ordered a different more expensive case.
Again they sent a case that was not compatible with the phone, the case obstructed the camera.
I contacted them and they never even replied. Clearly they have no product knowledge whatsoever. The customer service is very poor

I ordered a case for my mother when she upgraded her iphone and she wanted the same case she had (which i bought her from this company so, i was a repeat customer) and when i got the new case it wasn't what was advertised on the site. It was missing a place to insert a license or picture. I let them know and they wanted a picture of it. I replied saying "picture really"? It was $11.00 case and i had to be bothered with this? The reply was like no other i have EVER got from a company..."Yes, we require a picture (they could have stopped there and that would have been fine) if someone says something is incorrect. It is 2019. Snapping a photo of an item and sending it takes no more than a minute" - REALLY? I NEEDED TO BE TOLD WHAT YEAR IT WAS? HORRIBLE CUSTOMER SERVICE AND THIS PERSON SHOULD NOT BE IN THAT BUSINESS!