CedCommerce

After receiving poor-quality products and unsatisfactory service and advice, the staff member Tarannum agreed to a refund — but it never arrived. Unfortunately, this experience suggests that this may not be a reliable company to work with.

Our experience with CedCommerce has been nothing short of a disaster. We purchased several of their B2B extensions, only to discover that they are missing critical business logic and completely fail to address real-world business requirements. They sell you extensions that require other extensions to be bought but these extensions do not properly work with one another. The extensions are slow and include repetitive prompts that causes speed issues on a Magento platform. The code appears to be written by low-paid, inexperienced developers with no understanding of Magento best practices or even basic quality standards. As a result, we encountered issue after issue—many of which were directly due to poor, non-standard coding that broke our Magento store and forced us into costly troubleshooting.
What's worse, the extensions are clearly designed with one goal in mind: to get you dependent on CedCommerce for constant fixes and "customizations," which, unsurprisingly, they charge extra for—even when the issues are clearly defects in their original products.
Customer support is practically nonexistent. Our support tickets went unanswered, and whenever we did manage to get a response, it was superficial and never actually solved the problems. Reaching out to management was equally useless—they were always "unavailable" and never addressed our complaints, despite repeated attempts to contact them.
If you value your business, your time, and your sanity, do NOT buy anything from CedCommerce. Their extensions are unreliable, their code is subpar, and their support is abysmal. We are still dealing with the fallout from trusting this company. Save yourself the trouble and look elsewhere for reputable Magento solutions.

I purchased the eBay Shopify app which was said to track inventory between eBay sales and my Shopify site. It worked at first, then stopped tracking inventory after about a month. They fixed it after a few days but again stopped tracking inventory again after about a month. This continued until a month ago at which point support stopped responding to my emails pertaining to the inventory tracking feature not working. I understand that sometimes apps will not work due to eBay changes etc., but not every month and there is no excuse to not respond to customers email requests to fix the app. I wish I had read the reviews of CedCommerce before purchasing as they are almost all bad, avoid this app nonresponsive company!

I signed up for a free integration to Etsy. The products never transferred correctly and I ended up not using etsy and never was charged for ANYTHING because I was on the Free plan! https://apps.cedcommerce.com/marketplace-integration/etsy#sm_pricing
I never made a sale or got a plan other than the free plan. Then all of a sudden 6 months later with no previous correspondence I find 2 charges adding up to over $300 from them. I wrote them about the illegitimate charge. They sent a form letter. I followed up. They never responded. Steer clear.

I had an order made using this app in my Shopify store and the same order number was linked to 2 separate items. On Ebay it showed labradorite earrings on Shopify cedcommerce it showed iolite earrings both were showing to order placed by same customer. Both items were the same price.I sent both items in same package. Later Ebay says the order # was just. For the labradorite earrings. Cedcommerce got the items mixed up and I only received payment for whay Ebay showed. Do not waste your time with this app. I dont know if cedcommerce got the wrong item attached to the order number or if their app allowed someone to scam me. But beware of this problem or scam.

Tried long time to get the plugin to work but no help from them and crap code, it never happened!
AVOID THIS COMPANY! They are useless!

I worked with CED Commerce from the end of 2020 to the beginning of 2023, although so little was done in the final 7 months you may as well not count it.

I bought a simple translation module (a CSV file to upload) which worked fine. The developer was helpful and kind.

I also bought a module for the Bonanza marketplace: it didn´t work properly and I spent 2 solid months combing through it for the CED Commerce Developers to put it right. Which to be fair, they did. But it was definitely not market ready when I bought it and in the end, we, the customers, are used as guinea pigs to get their modules to work and pay for the privildege. So I would advise to avoid their modules at all costs. It will only end in disappointment.

I asked them to take care of my site on a monthly basis, with bi-monhtly updates. Didn´t receive any updates in the very first month which shows they did nothing. I didn´t repeat.

I commissioned a bespoke module for calculating the shipping size of multiple products when bought together: the developer who worked on it was great, she asked all the right questions and we had effective communication. Suddenly, as the job was coming to a close, she announced she was leaving that very day, before the module had really been tested in the real world. It worked for all of 2 weeks and never again. I was promised a million times that it would be fixed, after this and after that, finally it became clear that they were not capable of fixing it...the brains behind the module had left the company and that was that.

In the meantime, I was persuaded to upgrade my website to the next version: what a slog that was. After a year, it was still not live. With all the other frustrations and false promises, I finally jumped ship and now work with a really good developer with a system based on thirty bees (based on the only stable Prestashop version that is 1.6, but is no longer supported) that includes technical support, updates, ongoing improvements etc. Oh joy of joys! What a different world I inhabit now. I finally have the time to focus on my business.

The final cherry on the cake from CED Commerce is that all trace of the modules, bespoke development etc have compleltey disappeared from my account. I do have invoices of my own (which I really had to insist on and were not forthcoming intitally) to prove that these comissions do actually exist. So all the money spent on modules, bespoke software etc has gone up in a puff of smoke.

I´ve tried contacting their support...not a word has been forthcoming. That should really tell you everything you need to know.

Overall a very frustrating experience and one that left me literally without a business after Prestashop stopped supporting the 1.6 version (the 1.7 version is full of bugs which Prestashop has no intention of fixing, as they are now working on the 1.8 version. How muddled is that? But that is a whole other story).

There are some good developers at CED Commerce. They can be generous with their knowledge. They are under enormous pressure from above to bring in sales and more customers. This means they are unable to really care for their current customers and their needs.

Some of their developers really don´t seem to know very much and waste a lot of your time, but clearly they too are unsupported.

It must be a hellish environment to work in. By mistake, one of the developers diaries popped up on my screen as we were talking. It was chocablock with meetings. Crammed to the gunnels. If any of the good developers at CED Commerce read this...I urge you to find other employment in a better company. You are worth more.

Stay clear of this company. They do not reply to emails, chat in website and plugins dont work as they should. Bought aliexpress dropshipping plug-in and no responses to my questions. Plugin does not work as advertised.

Cedcommerce operates like a scam call center; the goal is to collect payments from clients and they don't complete any work or deliver results. It's an insult this company is associated with Shopify and still existing.

Not compatible with Etsy's new API, and doesn't work. Customer service is non-existent, and I will be filing a chargeback with my credit card.

This app is fantastic! The app's user interface is simple, effective, and user-friendly, making it easy to navigate. Even if you have limited experience with cross-platform integration, the team at CED has done an excellent job with the Wish app. The product management feature allows you to easily sync all of your products, including fine details such as variants and inventory, with just one click. You can also choose to have the app automatically manage this process, making it essential for anyone looking to automate their store on the Wish Marketplace. I cannot emphasize enough how amazing the 24/7 support team is, as they are always available to help with any issues that arise. CED Team, in particular, has been incredibly helpful, going above and beyond by offering to call or message me on Skype when I struggle to sync a new product. I wholeheartedly recommend CED and consider it a must-have tool for any Wish seller looking to automate and scale their business. Overall, this is a highly recommended app!

I hired this company to perform social media advertising on Facebook/Instagram and organic advertising on Pinterest. When they look at the Facebook and Instagram setup, they tthretened me that I have made a serious mistake and messed up while setting up business advertisement account on facebook and instagram and I need to change it immediately. I knew it wasn't bad at all since I was advertising by my own before. Anyways, I gave this company a chance. We had several meeting to initially set up. The person in charge of Facebook/Instagram took so long to set it up like she has never done it before. Sometimes I had to wait like couple of hours which I was told it would take only 30 minutes initially. One time, she told me that she will set up a store in Facebook, so we had a meeting. It wasn't working, so she tried several things while I was looking at the screen. After an hour, she told me "the store isn't available in your country." She just wasted 1 hour of my time. If she was an expert, she should know if the store isn't available in my country or at least do some research before wasting her client's time.
I had some sales after hiring them. However, it wasn't enough for 4 months' worth of advertising $500 per months. I only had 7 total sales over the course of 4 months. I contacted the person who is in charge of this project and gave her a chance to solve the issue before posting this review. However, she kept blaming on me that my store has several issues and they did their best. I asked her "why didn't you tell me the issues earlier?" However, she has been ignoring me since. I realized that they did not stop the ads running until now and they did not notify about it, so I had to pay for advertisement cost to Facebook. I paid several hundred dollars for that. This company is not professional and people should not hire.

I tried to install the Reverb Marketplace Integration, but it didn't work. That's fine, sometimes things don't work out of the box. So I opened up the chat support, they said the technical team would get back to me. I gave my email address, and waited. And waited. Followups on chat were dismissive, and my emails for an update were unanswered. After 3 weeks, I deleted the app, and left a bad review.
Within 24 hours a representative reached out. No explanations given. Obviously they care more about preserving their reputation than earning it with adequate service.

We here at RoofSmart Pads have been working with Ced Commerce and our online platforms for just over a month. We are incredibly pleased and highly impressed with the speed, professionalism, and understandability of their communication with us regarding our online and ecommerce presence/performance.

They are available for you 24 hours a day as they have teams working around the clock so there's always someone to help you. They will set up a call with you and your team as often as you'd like. We usually are able to communicate by email though so we can take screen shots and have everything in writing to refer back to.

All of the members of the team working with us take the time to send screenshots back, as well as the steps they've taken to correct any issues. They really do try to educate you along the way so that you can gain more control over your entire online existence.

They give at least 2 very thorough written reports per month. You can schedule a call as I said earlier to go over the reports with them, if you prefer.

Overall, we'd absolutely refer CedCommerce to any company looking to tighten up their online, ecommerce, and social media presence. We believe that you will be as thoroughly impressed with them as we are here at RoofSmart Pads.

I purchased market place extension and market place add on extension for magneto-2, I update my website Magento version 2.4.5-p2, cedcommerce market place extension not support Magento version 2.4.5-p2 and php 8
I contact cedcommerce support team.
He said pay $350 3 months extend support

I don't pay money because cedcommerce market place extension last update 1 year ago,
I switch to webkul market extension free
Regular update

Don't trust cedcommerce extensions no updates they want on money

They charge me 680.00 for something I am not even using or signed up currently and wont refund my money. You can upgrade your plan anytime.

Your license has been expired 63 days ago. Kindly choose a plan for continuation.

Company never pulled through with the project. Was very spotty on their follow-up and timeline and was never able to produce a finished product for my company. In the end they never pushed it to production and it was a lost project that wasted $$$ money on.

I purchased Walmart extension for magneto and was promised free upgrades. When I asked to send me the new version of the extension, they said I must purchase support from them. I pointed to their policy that upgrades is free but install requires support, they played games. I recommend not to do business with them. I moved to BSS Commerce which I trust,

Here is the policy
https://support.cedcommerce.com/kb/faq.php?id=185

We did a shop restore project and seo with them and both tasks were way beyond expectations - shop performance went down and for SEO matters they offered a flat sum for concrete deliverables and then claimed that a perpetual plan with monthly payments is required to achieve project goals. Better beware.

Upon discovering their website, they provide what appear to be amazing products that can help your company automate transactions with ease. They sell products what appear to be off the shelf meaning when you buy them, it is immediately available for download and can be installed with ease and no errors. Although I understand that same applications from different owners may be different due to the fact that it has been modified. But my experience with CedCommerce is worse than modifying or fixing their particular module. To my surprise, only when you buy their products, that is the only time they will create the product from scratch. Which can make lead time go to months. And after creating the product from scratch, you will experience a lot of errors and bugs. And support is not 24/7. Do not fall for that. They always reply and work India working time. No weekends. No holidays. Not 24/7. No ready made products. BEWARE!