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CedCommerce has 92 customer reviews and ranks 251st in the Ecommerce Tools category. Common review topics include support team, customer service, customer support.
The guys at cedcommerce are useless. The plugin they make never works. The support team just make false promises and say they will fix it which they never do. In the end they respond saying "no plugin is perfect in the world" and they will complete the plugin when they have time. And their time never comes ever. Never look at cedcommerce. There are many other better providers than them. You might get attracted to their feature list but actuality is very different. Some customers might say their plugin works great but i can guarantee that much better plugin by other providers will be available for free online. They charge for features which are easily available online.
I gave these guys access to my site in order to troubleshoot a buggy extension and they end up wiping out my homepage without an explanation. Customer service is terrible, they called me a liar and hinted that i broke my own site to blame them. The developers obviously have no idea what they are doing. I asked them to share the extension changelog with me and they refused which told me they are hiding something. When i asked to be refunded for the buggy extension they got offended and send me a link saying their policy is no refunds. I called american express and got the charge reversed.
Stay away from these guys if you value your business
Hey Mike, Apologies for the inconvenience as you had a bad experience with us. As discussed with our development team, your homepage issue was caused due to malfunctioning of the template and was resolved instantly. We ensure that our extensions are fully tested and bug-free and you have already accepted that the error occurred was not because of our extension. We at CedCommerce value our customers and we are more than happy to help you in the future & to prove that we are capable of handling such projects.
I had their application to integrate with Google Shopping. During the trial period it worked. Their application failed on me shortly after I paid them. I contact them and requested they fix it. I received no response. Following this I filled a dispute with paypal, one of their managers contacted me almost immediately told me the person who was supposed to be monitoring my account was in the hospital. He expressed his heartfelt apologies and oh so sorry won't happen again. I monitored performance for awhile and it worked. For a little while. It broke and cost me 100's of dollars in products I had already shipped to customers because Google never received the tracking numbers. Their solution was to offer me 2 more free months of their junk software that didn't work. These guys shouldn't legally be allowed to operate in the US in my opinion they have no concept of the term FRAUD! They are liars plain and simple and don't stand behind their product.
Hi Khongvilay M.
Apology for the inconvenience which you had faced!
I have passed your concern to the respective department, they will get back to you within a short period of time
Thanks
I've been given the run around by this company for a week now. I can't believe how poor their customer service has been. I can't believe how poor their product is.
I read all the poor reviews already and saw how CED Commerce replied and thought they handled things well. I can say with 100% confidence that CED Commerce replies are 100% hot air and unfactual. The plugins immediately disabled my site and destroyed all the listings on my synced marketplaces and my site. Files on my web server were messed with that should never have been touched so I removed their access. I don't trust them and want my large amount of money back and they will not refund me.
This plugin looks like it was made by a group of 5-year-olds and their "support team" is never available. I have only ever had the ability to get a hold of them for a small 2-hour window in the middle of the night. They promise the moon and deliver nothing.
Let me assure you that their reply to this is going to be 100% fake. All I want is my money back for an unusable product and they told me "Too bad". Unprofessional
Hello Jordan,
Thank you for sharing your concern & apologies for the inconvenience caused. We have transferred your concern to the higher authority. The official will connect with you in order to look into your concern.
Thank you so much cedcommerce Customer support & developer teams,
I purchased VENDOR ORDER DELIVERY DATE Extension in cedcommerce.com,
I want to customise required DELIVERY DATE Extension, cedcommerce developers customise that extensions done
I would have given 0 stars if possible. The only reason they deserve 1 star is because of their great customer support. We purchased their online auction system extension for Magento 2. The extension is so bad, that it doesn't do basic auction thing, means highest bidders don't become the winners of the auction. It seemed to me that their extension is incomplete. A lot of features are missing. No ways to filter auctions on catalog page. No reserve auction feature. No proxy bidding. No outbid email/sms notification. Bug while listing an item on auction, if we start an auction at a later time auction won't start at all. No closing soon email. Winner gets email after 2-3 hours. Very difficult to manage auction in the admin panel. It seems the developer who developed this extension had no idea how auction system works.
Hi Rakin,
Sorry for your inconvenience. We will surely look into your issue and try to resolve it as soon as possible. We have forwarded your query to the respective team and they will contact you soon.
Thanks
I've bought 2 extensions for SMSA Magento 1 and 2.
They care about customers and their reviews.
The support team active and reply quickly.
6 months down the line since I purchased their plugin, my products are not listing properly on Jet. They have one of the worst support, they are not even partnered with Jet.com and never able to resolve issues due to that.
I bought in Sep 2017 before holiday season and my products were listing incorrectly, and 6 months down the line I still have the same issue.
Not to mention that I spent multiple hours, my staff spent at least 100 hrs on working with them with no positive outcome.
I will strongly recommend not to purchase this plugin.
Hi Manny K. We can see you're deeply upset and it should never happen in any of the cases. However, we also fight tooth and nails for our clients. And there is always a room for improvement. Let us collaborate again and get this problem solved once for all. Awaiting your reply!
I wanted to convert my Shopify store into a native mobile app and was suggested to go with MageNative.The whole team is very helpful. They provide 24x7 support on Skype and WhatsApp. I would like to recommend this company to my friends and those who want to convert their store into a mobile app. Just go with MageNative without any doubts and if any team will clear you out.
Won't recommend Cedcommerce Walmart Extension for Magento. They are still on beta and there a tons of bugs. Sometimes works good but it not synchronizes correctly with Walmart. Had to pay many hours to our IT team to work with their IT team to make it work. Our IT team send them the code errors and they fixed, we install but many times it fail again.
Not as reliable as needed. Confusing. Not finished yet but they charge you as it is. Mediocre.
Hi Fernando S.
Thank you for taking the time to provide valuable feedback. We're disappointed to hear you did not have a favorable experience working with Cedcommerce. We have forwarded your query to the higher authority they will contact you soon. Have a nice day.
Thank you so much cedcommerce, you are developer Walmart marketplace integration app. Awesome app, thank you once again
Jet is a completely complicated platform, at least from my point of view, and this app has somewhat made it understandable to me from a sellers standpoint. They have excellent customer service via their chat and email support.
Hey roma d, We are extremely sorry you experienced such an apologetic behavior of our product. Genuinely we didn't want you to go through this scenario. Hereby, we promise to cope up with you to provide the best solution for this thus we can deal amongst ourselves to help you within the same and hope you get satisfied to the fullest. We have raised your concern to the respective authority, they'll contact you soon. Thank you for providing feedback. Looking forward to your cooperation ahead.!