Catherine'sReviews 270

I was sent and charged twice for an order. They refunded the amount of the items, but not the shipping and handling. After many calls and emails, I am about done dealing with them.

I used to shop in the stores, but since they went only online, and merged with other companies, the products don't fit, customer service is a nightmare, and shipping and handling is exorbitant. I requested at least five times to be taken off the mailing list, but the emails won't stop.

Finding a store for big women that isn't associated with Catherine's won't be easy, but I'm determined not to shop there again.

This company charges an arm and a leg for bras that are cheaply made, no support and doesn't fit right even though you tell them the right size you are. I'm very dissatisfied with my purchases plus the recent one my husband purchased.

So, when you call to talk to customer service, you reach someone in India or somewhere, they have a barnyard with ROOSTERS so loud in the background you can't hear them even if you're lucky enough to understand their broken English, and I might add, it sounds like those roosters are in the same room as the customer UNservice. Also, shipping is outrageous, clothes aren't sized right from most of their sister companies, go local, go in person. In handicapped, so I like shopping online. Done with this company.

If you want a so-called discount, you have to agree to get daily ads online from over a dozen of their stores. I withdrew the permission and have blocked them, but they keep coming.

As for my order of New Balance sneakers, they arrived loose in a carton, taking almost two weeks to arrive. I just called them to please send me the actual box the shoes come in, because that's how I store my shoes. They said they can't do that and I would have to return my shoes and order another pair. Then maybe I could get a box for the shoes. They are out of my size, so how could I do that?
I will never use this company again and can only warn others not to. The aggravation isn't worth it. They just don't seem to care about anything but advertising all of their other online stores.

Please beware of buying from them. They are thieves and disrespectful customer service. They closed the conversation without solving the problem and the order was 15 days old and did not arrive. Order no GE*******472US

If I could give my review zero Stars I would have. I placed an online order and received multiple emails all of my items are on backorder. The same day I received those emails they charged my credit card. I contacted customer service six times in one day and was hung up on five times because they were more interested in getting my email address, which they should have already had, than attempting to help me figure out what was going on with my order. I have never experienced anything like this and I order online often. Buyer beware! Do not order from this company!

Ordered for the 1st time ever. Looking for something nice for an older neighbor. Hesitated due to the extraordinary ship cost. 2 days later went ahead and completed order. Recvd fairly quickly. 100% disappointed. Cheap material and totally misshapen. Most upsetting was the 3 lbs or catalogs I got. What a rip off. They charged me so they can ship their advertisements. All of it being returned. Including those unwanted catalogs.

Ordered a beautiful leather jacket. Paid extra for fast shipping but it never arrived! No response to all emails and when u call they bounce you from person to person with no resolution.
DON'T WASTE YOUR MONEY!

I have been a loyal customer for years in store and when they went online only.
BEWARE when purchasing from them. And make sure you read the fine print. If you need to return anything, you have a strict 60 days for returns, they don't care why. I even asked for store credit in lieu of a refund since I purchase from them often. She was rude and told me it wasn't going to happen. I won't be shopping with them ever again.

I arranged with Catherine's to return item. Sent item back but they refused my refund. I expect Post Office was its usual slow delivery. Said it arrived after 60 day refund time span. So they have my item and my money. You would think if they sent me return labeling they would honor their agreement. I have put up with their slow times to deliver. So I will also stop shopping at their associated stores, too. One person might not change their policies but maybe they will tick enough people off that will.

I ordered multiple items.
Sadly, I received items that has nothing to do with my order and were 6 weeks late.
I ordered 2 outfits, I received 3. NONE are packaged right, 4X package, size 2X in the plastic.
I will not pay to return them.
Get it together.
Send me return instructions. Include pre-paid tags. Your company shipped me the wrong product.
I am disputing your charges with my credit card company.
JM

Poor return service. No packing slip enclosed and no idea of the date or ditem number. Too many emails

If you have to return an item it will take forever and anyone you talk to at customer service will give you the runaround and delay your refund as long as possible. I ordered a coat, it didn't fit, I sent it back, got an email saying they got the return and did not issue a refund. When we called to complain we got a call center in the Philippines and spoke to Kate who also gave us the runaround and was no help to us. in the meantime we have not gotten our refund and it's been almost a month. This company needs to RE-learn (if they ever knew in the first place) customer service. To verify, our order number was *******8851.

I returned two jackets within days of getting the second (they were ordered together but one came later). One was too big and the other was not the right color so I put them back in their bags and returned them with their own label that they provided. I requested exchange with smaller size/different color. Well, I got a package today and they had returned the same jackets I'd returned to them with note saying it had taken too long! It took a long time for the packages to come, which was a USPS problem I believe, and evidently a long time to get back to them. I've never heard of a store that will not exchange for another size or color or a store credit. What am I supposed to do with wrong size jackets that I won't wear? I'll never shop with them again, ever. Don't waste your money.

Placed order on 11/19/21 paid 14.99 for shipping, received 2 items out of 3, one item is totally wrong, I ordered floral blue wide leg pants, elastic back with pockets, what I was sent was a pair of purple floral legging, no pockets no elastic back, called customer service spoke to Ana, I can reorder the correct pair and pay again, if I want express shipping I have to pay another 9.99, when I return the other pair that they sent incorrectly I would get back a credit on my card, Ana reassured me the correct pair will be sent I was still unhappy with this solution asked to speak with a supervisor I was told they are in a meeting, after I hung up I received a confirmation and I'm that confirmation it has the same number of the wrong pants they sent, called back Customer service this time got Ella she was no help as well, asked for a supervisor no one was available, she also assured me the correct pair will be sent, poor customer service, need more training. Afraid this will be my last order, not to mention that I was advised I was pre approved for a credit card? Seriously who would want a credit card when customer service is poor and the company can't send the correct pair of pants, first picture is the correct pair, 2nd and 3rd is what I was sent left my number for a call back let's see if that happens

I called the customer service number (which they claim is active until 11pm EST--and I live on the east coast) at 8pm. A recorded voice said they were busy, but my wait would be about 8 minutes. During my wait the recording kept urging me to keep holding OR I could go to their website (which made no sense since I wanted to speak to someone). At exactly the 30 minute mark (yes--my 8 minute hold lasted for 30 minutes) my call was disconnected from their end. I sent an email explaining I wanted an update about my return/exchange and my "personal response" was that they appreciated me reaching out to them and to be patient--that they would sent an email to update me as to the processing/shipping of my order. Which had nothing to do with my inquiry. So no personal touch to customer service--everything is recorded, canned and packaged for their convenience. No more online shopping from their rack of stores for me.

These folks that took over Catherine's stores is a mess, I was charged shipping and handling charges that supposed to be free, I returned all the merchandise, at my own expense, now the bank add late charges on my account, due to Catherine's refusal to refund this shipping charge, STAY AWAY FROM THESE PEOPLE.

I have been a customer of Catherine's for years and never had reason to complain about anything I bought from them. However, it has been a few years since I purchased anything. My sister told me about some jeans she bought recently so I thought I would give them a try. I bought them online in June 2021 and received them in July. I had to have them hemmed so didn't wear them until toward the end of July. I don't leave the house much so I only wore my new jeans once or twice a week for a few hours each time. A few weeks ago I was pulling them on and realized the waistband had completely separated from the jeans for about 2 to 3 inches. So, I took them off and then saw a hole the size of a dime where the brad holds the pocket on the jeans! I was mortified thinking I just showed off my underwear at the grocery store to whomever might have been behind me! So, I called customer Service and told them what had happened and the lady I spoke to told me to email all the information with some pictures and I should hear back within three or four days. So I never heard anything and after a week and a half I called back and that person told me that's not what should've happened and told me basically too bad so sad! I asked to speak to a manager and he basically said the same thing. I had asked for a replacement pair of jeans or a refund and they basically said no that my 30 days to return something was long past and so they wouldn't do anything. At that point it had been about 2 1/2 months. I don't think a $50 pair of jeans should have fallen apart that quickly. Anyway I was mad and frustrated so I told the guy screw you and your company and he told me same to you. Needless to say I would give them a rating of an F and I will never buy anything from them again.

Shipping and handling $16.99? My package weight was 2.1 pounds, 1 weighed the 5 magazines that were sent with my order. Exactly 1 pound! They all went into the garbage, including the Catherine's catalog. Want some "free" shipping? Just join our club for $14.95 a month! Now I see why our local Catherine's closed. And now you will give me free for over $75, but not on this $110. Order? What a slap in the face!

Shopped for years in Catherine's stores. Still like products but online shopping is terrible. Take your money and neglect to state product is out of stock. I placed order Aug 21 and now in Oct 21 and still have not received ordered. I returned one order because it was too big. Receipt does not allow to accept smaller size. Still waiting for refund in Oct. They have lost my business due to poor online experience and taking my money without accountability.