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Catherine's has a rating of 1.2 stars from 270 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Catherine's most frequently mention customer service, credit card and business days. Catherine's ranks 143rd among Plus Size sites.
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I bought a pair of pants and wore them 1 time, for about 2 hours and got home and the back seam was coming undone in about 4 different places. I took the pants and receipt back to the store, showed the back seam to the lady and how it was coming undone. She said I could not return or exchange them because I wore them. I WILL NOT GO BACK.
I'm a first and last time customer here. They had a great sale and I got carried away and spent $250. I checked the return policy before ordering and they mentioned using the enclosed label and that shipping was not refundable, but I guess I forgot to read the fine print. I expected a pre-paid label with a return charge deducted that was equal to what I had paid when purchasing. But you're responsible for shipping back on your own, plus insurance. Because my items were heavy sweaters and velour warm-ups, it cost me $25.00 to send back on top of the original shipping charge! I did like the quality of their clothes, but it was all really big on me. I wouldn't recommend this site unless you're very sure of your size.
The site is easy to use and has a nice search function. I'm happy with the quality of clothing and the variety of choices. Sometimes, the sales offered on the website and the store do not match each other which can be confusing.
Finally I found this store as an online shop where i don't have to try on the clothes I want to wear before I buy it.
Answer: File a complaint with the Better Business Bureau. I had a problem with Catherine's overcharging me for shipping and couldn't get satisfaction. After I filed a claim with the BBB, I heard from Catherine's within 24 hours and they agreed to reimburse me..
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