Catherine'sReviews 270

This website SUCKS BIG TIME! They sign up emails like spammers, don't first verify with one email to see of they have the correct email so not to put a wrong address on their mailing! Jesus, I am so ticked off with this nutjob store! Some plus size old lady used my email address to sign up for their mailings, and she was wrong and rude to do that. I am a teenage male, not a plus size cross dresser. Hey, if that's your thing, so-be-it, but don't just add me to your list! THEN, THIS AZZHAT WEBSITE WILL NOT ALLOW ME TO UNSUBSCRIBE WITH IT'S TRICKERY, AND THE FACT IT SEEMS TO WANT MY NAME/ADDRESS/ORDER NUMBER. So incredibly rude and ignorant that I cannot unsubscribe, so I did an online chat where the lady said she'd take care of it but failed to do so. Two-and-a-half weeks later, I still cannot unsubscribe so do another online chat. That lady also said she will take care of it. She also said she is sorry to see me go without as much as asking why I wanted to unsubscribe, so I volunteer why and she is that ignorant that she thinks an 17 year old male should still want to receive unwanted emails for fat lady clothes. Come on, I ma a kid who did not ask for these emails I was polite at first and asked to be unsubscribed, but the online ladies thinkthat I should be joyed to receive their mailings, and to that I say WTF! You people are messed up., NOW LEAVE ME ALONE!

Ordered 2 cotton wire free bras- how hard can that be? I realize bras can be hard to fit but the quality of the fabric was so poor (cheap scratchy lace)and only the exterior was cotton... most of the interior that actual touches you ( the part that maters) was synthetic and - another thing the connector on your shoulder. Shoulder strap ( a huge ring thing) cuts into your shoulder. Also because I didn't have a credit card I didn't get the advertised free returns... shouldnof read the tiny return fine print... tricksters. Do not shop!

I purchased a item online $36.85. I thought it was a dress with a jacket but it was only a duster. Anyway, I called to research how to return the item. I opted to drive to the nearest store which was 35 min. Away. I returned the item to the store. I was sent a partial refund for 22.39. I called to find out why I only rec'd a partial refund. They sent another partial refund of 2.05 was issued. Then another credit for 2.19. To much for a first experience!

I I purchased a $200 dress for my son's wedding online. Upon receiving it and trying it on it wasn't for me. I researched how to return, and decided my best option was to return it to a store in a community about 100 miles from where I live since I planned to be in that city anyway. I returned it to the store only to be told they could not credit my account. They had to ship it back to the warehouse and I would receive credit when they received it. I thought it was odd, but they were busy and kind of dismissed me. I was half way home about 50 miles away when I realized they did not give me a receipt. Fast forward three weeks later and of course no record of my dress anywhere. No tracking # and no evidence that I returned it so I am out $200. The customer rep on the phone was friendly and did reach out to the store where the dress was returned but in the end was not able to do anything. She said the store probably hung the dress up and sold it again. I won't be shopping there ever again and I can't advise anyone else to either.

I opened a credit card with Catherines. I needed a new card and requested it three times. I never got one. A salesperson talked me into charging. They said I was one day late paying my bill because I sent it through the mail. They shutdown my credit card would not take the late fee off for a person who had spent over $2,000 in one year through other payment methods. They were rude on the phone they lied about not sending me a credit card so that I could manage my account online. I do not buy from them anymore.

Opened Catherine card in store. Somehow my card was associated with another persons account and they closed my account. I contacted Customer Service, they so called fixed my issue but the next day they closed my account again. Therefore i went into store twice to look like a fool thinking I could use my card. I called Customer Service back and they want me to send in hard copy front and back of my ID and SSN and a bill with my address and name on it. That is very dangerous this day and time to do. They need to update the system so that we can send via email. I would be a fool to send my info through the mail. This is VERY unprofessional. Now I have to find somewhere else to spend my money because this situation sucks and its not even my fault. There should be a better way to identify me other than sending my personal info in the mail which is STUPID

They've raised their prices within the past 5-7 years, so you have to search out the deals and coupons, but their clothes are of a higher quality than most plus sized clothes. It's the best place for extended plus. If you're a regular plus, Kohls has better prices. If you have an issue and need customer service, call, don't web chat.

I've been shopping at Catherines in Poughkeepsie for the past 4 years. Buy all my clothes there. L love this store for several reasons. It does not matter who is working in the store I always receive first class service every time. The staff always goes out of their way to be helpful. I'm always shocked at the register by the final total. After they count all the discounts and perks, my bill is always much lower than I expect. I love the fashions and it is very rare that I walk out with out buying something. LOVE LOVE this store. Wouldn't shop anywhere else.

I have spent $1000, s of dollars at Catherines but with that said... I made a purchase online and used a coupon they had sent me. Within a few days I had my item but in that time the price went down $70! I called requesting a simple price adjustment but was informed that because I had used a small coupon I was not entitled to the sale price! I was told to return the purchase and repurchase it... wasting my time for the same results. POOR CUSTOMER SERVICE... sent the message to me that my loyality as a customer meant nothing. The small $ amt compensation would have made me happy and kept me as a satisfied customer. Shame on you

I attempt to shop Catherine's using Safari on my smartphone. The site hangs, freezes, then reloads. I use Safari on my smartphone and do not have this issue with any other site except for Catherine's and Lane Bryant. Despite numerous complaints from me, they haven't corrected this horrible issue. And, on the rare occasion I am able to click on an item, you have to click on an item, then use a drop down box to see if it's available in your size. That's stupid. Why not have the sizes in tiles as well as the colors? That way you can click on either a size or a color and see if it's available without wasting time.
Most of the time I just give up and use Avenue instead. The quality isn't as good but their site actually works and it's laid out in a user-friendly format.