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Catherine's Reviews Summary
Catherine's has a rating of 1.2 stars from 270 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Catherine's most frequently mention customer service, credit card and business days. Catherine's ranks 143rd among Plus Size sites.
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I have found their site to be easy to navigate. I found having the live chat to ask questions to be very helpful. I feel the clothes are of a very good quality. I love being able to pick the order up at the store. You may also make your returns at the store's so you don't have to pay any return fees.
Do not pay with a pay pal credit you can not return it to a store what a joke but you can pay for your item with it but have to mail it back wtf.
It seems there is always a reason my coupons cannot be used. Too many rules and regulations about coupons and I think this is being done on purpose just to get people in the store. I have never been able to use a coupon yet. Today will be my last trip to Catherine's. It is much easier and cheaper to buy from sales catalogs such as, Blair, Woman Within and etc. No wonder stores are closing up all over. People really don't like being taken advantage of. I'm done!
I purchase most of my clothes from Catherine's Plus Shops and have done so for the past years. However, I am very displeased with the coupons that are issued by this store. There are so many restrictions on which items the coupons can be used on that I am ready to switch stores to make my clothing purchases. Don't give me a coupon for 25% off and then tell me I can only use it on certain items. This is very confusing and misleading. Thank you for listening to my concerns.
I closed my account and my final Payment was processed 3 days after due date. Today I get a call that I owe 50+ dollars for late fees. This was never mentioned when calling my account over a week ago. The customer service supervisor was rude. Not to mention the clothes are poor quality which is why I closed my card. The past few times I have bought clothes they have ripped after one time wearing them. Will never shop there again.
I purchased 2 pairs of capris one was black and one was dark jean. The jeans had a terrible smell it smelled like formaldehyde or moth balls? Black pair had no smell?
Black pair made in Vietnam and stinky jean capris made in China. Plus the jeans capris after one wash stunk and the bottom of pants rolling upwards really? My husband said the entire load stinks I know they will not refund my money I am calling head quarters and complaining.
I had a leather pair of shoes made in China and they had same smell. I bought Joy Mangano luggage a year ago and they had same smell one of the reviews said this is a cancer causing chemical that China uses got a refund! Buyer beware! Mad in Brandon Fl...
They have a program going on right now that says spend $50 today and receive $25. But what that means is spend $50 today and receive a $25 catherines cash coupon for a future date where you then must spend another $50 to use the catherines cash coupon. So, really it is spend $50 today and get a coupon for $25 off for a future date of catherine's choosing and then we will let you spend another $50 on that date and let you use the coupon you spent your original $50 that you thought you were gonna get $25 for was for the day you they called today in the program notice stenciled on their front door. How cool would it be to have a store that told you up front look spend $50 today and we will give you a coupon for a future date we choose and then if you want to redeem it, you must spend another $50 to do so. Ohh, I get it---then no one would fall, ahem, I mean go for it cause it is misleading and dishonest. Okay, I get it now. No thank you.
Although I throughly love shopping at Catherine's, online the color I ordered was Bombshell Yellow, the color I received was Schoolbus Yellow. Not what I ordered, so now I have to put gas in my car drive well over 30 miles to exchange this! Maybe I should rent a car and send you the bill, I live on a fixed income, that doesn't mean I want to dress like it. Thank you
I called customer service for a late fee. I thought I had paid the card off then was charged a late fee. It was late because I was out of town making decisions to let my Mama go. They credit $15 then charge another late fee. I will stick with Lane Bryant.
Catherines online shopping is easy.
You start by choosing your price range, size, color. Appearel. Tops, bottoms, etc.
Your choices are appear, they give excellent descriptions, there's a size chart available.
After you have made your choices, check-out is easy. They take all major credit cards, including their own.
You can pay for shipping to your home or have your purchase sent free to your nearest Catherines Store.,
Jan. 2017 they had a clearance sale. The come on: Buy one, put one in the cart free. So I buy two each of several items. Two of the same item, so they are the same price. Full price for first one, second one free? They charge me full price for both of the more expensive items & give me two cheaper items free. My bill was $40 more than I expected. Called them twice & emailed. This is a bait & switch! Beware they also offered an item listed like $18-$19. Usually 0X-2X is the cheaper price & 3X-5X is the higher price? Wrong, I checked each size NONE of the sizes were priced at the lower price. All of them 0X-5X were the higher price. Catherine's is not well managed!
Their clothing is poor quality and WAY overpriced. One blouse that could have come from walmart was $60. I decided to walk 3 stores down to TJMaxx and bought 3 better quality blouses for the same amount! They overprice and then offer "coupons" to discount them down so women think they're getting a deal. No deal in my opinion.
I purchased an interview outfit and accessories totaling $168.00; however, when I got home and tried on the necklace, it wasn't for me. I returned it to the store without the receipt, but with the tag still attached and the CC I had used. The clerk had no record of the transaction in her computer. I was told that since I had no receipt, she could only issue me store credit. Understood. HOWEVER, the amount of the credit would be $11.00--not the $34.00 I paid. She said the store "prorates" returns. This is an unfair policy. So, if you absolutely must shop at Catherine's, but sure to bring $ and don't even think about making a return!
I was in a store today and had the rudest Lady at the check out counter. I had waited 10 min to check out which is fine but when it was my turn the Store Manager took a customer that had just walked in and told me. I would have to wait. I waited for her to finish with that lady then had to wait as she wrote up one of her employees. Worse customer service ever
I just received a mail order which included a "buy two, get one free" offer. I discovered that only two of the items were shipped and immediately called customer service. They stated that I should have added three items to my cart for check out and the third item would have been free. I explained that that the directions were vague and it appeared that the "system" would add the third item at checkout. I'm an intelligent woman and long term Catherines customer, and tried to make them understand their language was unclear / misleading. When I inquired about what they could to do correct the situation, I was told that because the promotion code was no longer being offered they could not help me. WHAT! I then asked what else could be done to make this right. Again, they were unwilling to find a fix. If Catherine's as a business is unwilling to work with the customer, then customers will leave, period. This isn't rocket science, get someone at the call centers who have decision making abilities and empower them to make things right. We lovely plus size ladies have options, and away I go to the Avenue.
Clothing colors and prints were garish. Fabrics were of a pool quality. Blouses on hangers still had the fold lines from being packed in boxes. I want my old Catherine's back!
Recently, I visited Catherines in Parma, ohio(store 5777). I have always found the clothing at catherine's to be for the "older" crowd, im 32 and need clothing that is flattering but trendy as well! I needed a bra bad. My mom and I were blown away at the level of personal care this wonderful store gave us! Both employees worked together to give me information on the many types of bras to get my perfect fit! Andrea Ramos was so patient and stepped me through to my fit down to my activity! The biggest shocker was the variety and flavor of clothing catherines now has to offer! I am really looking forward to the social events Andrea hipped us to. Forever grateful. Thank you to the store, 2 employees and most of all. Thank you Catherines!
I ordered a jacket online and returned it through the store. It went smoothly and there were no questions about how long I had the jacket and why I was returning it. The saleswoman was very polite and helpful.
Catherines often has coupons in the mail and on their site. Yet, the coupons cannot be used easily. They don't count on clearance, not perfect price items not storewide sales, not... should I keep going. The styles are frumpy. The sales people push Perks and are not helpful. I am trying to shop online to get better deals and more youthful clothing without the attitude.
Received a pre approved card offer, along with a 25% off coupon for my first purchase. Coupon code would not work. Called the 800 number, tried for half an hour to resolve the situation, was told to call another number, that office was closed. Shopping online should not be this much work, and I moved on to another shop.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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