Cask CartelReviews 973

Taylor is phenomenal. She found a highly allocated spirit in the quantities that I required and at a good price point. She went the extra mile to ensure I would receive the package when I needed it. I will definitely reach out Taylor the next time I need a purchase. Cask Cartel will be my go-to going forward!

I ordered 14 bottles of tequila. On the delivery date, only two bottles arrived and I received notice from the company that the order had been fulfilled. I had to 'prove' that it had not. It took two more weeks for the rest of the order to be delivered and Cask Cartel took no responsibility. They blamed their retail suppliers and the shipping company, but offered no assistance in tracking down why the order was split into three different deliveries. It took a half dozen phone calls, emails, and photos to finally get my order. I will NEVER order from this company again.

I found a bottle of 2003 Glenfarclas for a friend's retirement gift at a good price. As I will be travelling when the shipment is likely to arrive, I had to change the destination address, which customer service pleasantly handled promptly. I would be happy to order from them again.

Ordered an advent, tracking number was never sent. In 4 weeks was watching a courier trying to deliver it 3 times from my door cam, I was on vacation so couldn't sign upon receiving it which is a must for alcohol. Support is helpless, they said that it hasn't yet entered the US when it basically was at my door. Did not even apologise for inconveniences. Who cares how good the product is if you got no chance to receive it?..

Ordered whiskey for my wedding and it was completely amazing, the walking man was the greatest! Thanks a lot!

Great shipping. Package was wrapped amd delivered nicely.

Ordered a $350. Bottle of Scotch that I was supposed to sign for and it was left on my porch in the sun.
What if I hadn't come home early to find it?

Your customer service reps were polite. However I ordered this one week prior to the huricane. It shiped several days after the event. I was told the delay was due to the huricane. I order from other online liquor stores, (reserve bar, total wine and wine.com). The ship within three days unless a heat wave delays wine shipments (wine.com). Additionally, You charged $139 for each item. I went on line and found the same item for $39 or $44. I probably will not buy from your company again.

Product is amazing! Quick delivery and great customer service! Definitely had a much more positive outcome this time!

I'm a paratrooper in the 82nd and have been looking for this bottle for quite some time. Thank you

Arrived within a good time, definitely paid more than other sites

Poor
Needed item for a 100th Birthday
Your team could not
Express delivery
Or
Include any kind of a card or
A notice as to who sent it
Service was unprofessional
Would not use again
Hope this helps to better your system
Regards

Received. Arrived was leaking. Not too much. Arrived on time.

Best experience I ever had with shipping. I don't know what else to say but that and keep up the great work

Looked through the site, made a selection, easily ordered and received my order in timely way.

Broken bottles In my order I have ordered for several times and this is the first time I ran into this

Order shipped fast and arrived safe. Customer service was helpful.

Experience was good. Site easy to use. Deliver in good time.

Michelle is one of the best customer service rep I have come across in years! Not only did she assist in finding me what I was looking for, she was super courteous and extremely quick with her response times.

Cask Cartel - give this woman a raise!