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Cask Cartel Reviews Summary
Cask Cartel has a rating of 3.6 stars from 973 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience and timely manner. Cask Cartel ranks 14th among Food & Drink sites.
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Great shopping experience, Great customer service and super fast delivery!
Great selection but shipping took almost a month. I don't think I'd order again from this site.
Thank you for sharing! We are so sorry to hear that you were not satisfied with your delivery time during this Holiday season. Rest assured, our fulfillment team is doing their best to ensure all orders are fulfilled as quickly as possible. We hope you give us another chance in the future!
Package arrived intact and well packaged. Can hardly wait to try.
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Easy to use; and they have lots of great gift items that are not available anywhere else!
Thank you for sharing! We will do our best to satisfy you as a customer!
Although shipping was a little slow. I guess it should be expected around the Holiday season. Over all would purchase again
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Caskcartel had item i cant get up north. Could have better faster shipping updates. Dont like that i had to get a seperate app for that.
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Cask Cartel has hard to find spirits and generally a great selection! Our order was delivered in perfect condition with superior packaging to protect the precious contents. Would highly recommend using Cask Cartel.
We appreciate the feedback and are happy to help!
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We appreciate the feedback!
Everything was a great experience with Cask Cartel. They made it extremely clear to me that my order would need an adult signature to receive delivery of my order. Cask Cartel also made it clear that I would be contacted by FedEx concerning delivery. To make a long story short, My order was delivered in the rain. FedEx dropped the ball. I was never contacted, the package was left in my driveway. I thought that it was unlawful to just leave the package without a signature! I will think twice before ordering again, not because of Cask Cartel because of FedEx!
We are so sorry to hear that your experience with FedEx was not satisfactory! We will ensure to notify the retailer of these circumstances to make an effort to prevent this for future customers! We appreciate the feedback and hope that this has not jeopardized a future relationship with you as a customer.
Bought as a gift so haven't tasted it, but the bottle is beautiful. Packaging was very sturdy. Delivered a day early, so lucky I was home to receive it.
We appreciate the feedback!
I $#*!ing love y'all. Thanks for always being reliable and timely
We appreciate the feedback! Thank you so much for being a valued customer!
The carrier left my bottle on the front porch did not get my signature. There are teenagers in my house and neighborhood. Very in professional and may I add illegal
We appreciate the candid feedback and are so sorry to hear that the carrier did not request a signature upon delivery. We will send your information over to our management team for them to investigate the situation.
We love the bourbon advent calendar. I'm amazed how quickly it arrived.
We appreciate the feedback! So happy to hear that you had a quick and satisfactory delivery!
The bottle label is the new design and I picked that particular one because it was showing the old three generations label design.
Thanks
We appreciate the feedback!
Caskcartel promotes 4 to 10 days to fulfill your order. After 12 days I emailed them asking for details. Every email was a standard reply - we are reaching out to the local distributor. After 15 days of no product, I asked for my money back. I was told there would be a $35 restock fee. They failed in their part of the agreement and yet they punish their customer.
Thank you for providing this candid feedback. We do apologize that your experience with your order has not been satisfactory. We have reached out to our Customer Service Team to take a look into this order and resolve this matter. We appreciate your brining this matter to our attention and hope to rectify this as soon as possible.
My hubs was skeptical when I said I ordered for him that it might be a sb but was thrilled when the order arrived!
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Simplicity at it's finest. Easy to place order. Great tracking of order.
We appreciate the feedback!
Website easy to navigate. Great and unusual selections
Thank you for the five-star rating!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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