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Cask Cartel Reviews Summary
Cask Cartel has a rating of 3.6 stars from 973 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience and timely manner. Cask Cartel ranks 14th among Food & Drink sites.
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Everything arrived well packaged and intact. Always happy with my purchases
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I ordered 2 half gallons for $145 I got 2 fifths not happy with this service I will never order from here again. If I could give zero stars I would
Hello Justin and thank you for providing this candid feedback. We do apologize that you are not satisfied with the order that was received. According to our records, you purchased two 750 ML bottles of the Jamie Foxx | Heritage Distilling Co. BSB 103 - Brown Sugar Bourbon Whiskey. Therefore, from what your experience states, you received exactly what was purchased. However, we would like to do all we can to satisfy you as a customer. Please reach out to our Customer Service Team at [email protected] or 888-548-0333, and our team will be happy to look into this further for you. Again, we appreciate this feedback and thank you for being such a valued customer to CaskCartel.com.
I hadn't seen any movement on my order. I sent an Email to Cask Cartel and told them if they were having trouble with my order to cancel it. They came back and told me I couldn't cancel, but they would look into it. Taylor checked into it and bam it came the next day.
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I received the Buffalo Trace/Jack Daniels advent calendar with a surprise in the box. Everything was very well packed and received as advertised.
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Yes i received my order from Cask Cartel. It was extremely well packed. It arrived early. A pleasant experience.
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Love this recipe! Jim Tom's Is tasty. I keep two on hand at all times. Drink it Ice cold. A shot or two will do!
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Received items early. Exactly what I ordered. Great packaging.
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Arrived safe and as described. Was a little disappointed in the bonus gift for the extra shipping paid but I realize shipping costs are normally out of your control.
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I contacted Cask Cartel asking for info about delivery. I was sent information pertaining to filing a claim. I wrote back saying I didn't need to file a claim, I just wanted to know when I needed to be home for the delivery. A Cask C. Rep wrote back that my order had indeed been lost or damaged. Then I received an email saying when my order would be delivered Wed. Of this week. The delivery happened and I have my order. Very confusing, and Cask C. Didn't seem to know what was going on with my order.
We appreciate your candid feedback and do apologize for any confusion pertaining to your order. However, we are happy to hear that you received it. Happy Holidays!
Place the order and all the processing and delivery is done seamlessly. Thank you!
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Shipping and delivery went well. No damage and it was timely.
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Slow delivering this time: I think do to time of year.
I've been buying my rum from them for years: ALL GOOD. Good prices & products.
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I love this company. A great company with great products!
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Always does a great job getting items out and delivered
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When someone goes out of their way to leave a review, usually it's not positive. In this case, I am posting as a warning. I purchased a whisky "advent calendar" on November 21st and it didn't ship until December 7th, and won't deliver until December 12th if no delays. I paid $58 for shipping, so it's not a disgruntled review after getting something for free, I paid full price. When someone pays a significant amount for shipping and you don't fulfill the order for 2+ weeks, that is very poor.
I contacted customer service who acknowledged long fulfillment times, but didn't seem concerned there was no communication about it. They offered me a small coupon for my next large purchase. I will not be purchasing from them again. Buyer beware.
Hello Russ. We are so sorry to hear that you were not satisfied with the delivery time of your purchase. Our system shows that your order is in transit and a $25 credit was refunded to you for your inconvenience. We do hope that this helps rectify this matter and again, would like to extend our sincerest apologies.
I gave cask cartel a second chance to make my order correct and they came through. I will be using them again since they were able to correct the mistake in short order.
We appreciate you shopping with us, John!
Cask Cartel has become my site for finding select brands at good prices. They are quick to ship and everything arrives in great packaging so as not to get broken. I'll be back.
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Super expedient delivery 10/10 would recommend. I don't have 50 characters worth of things to say, get rid of this requirement.
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