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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Overall the service served the purpose of repairing my vehicle after the manufacturer warranty expired
I needed a jump start, called to make arrangements. Driver showed up much sooner than expected. Pleasant surprise.
Karen, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Representative was very helpful answered question about coverage, which I thought cracked windshield wasn't covered but it was worth the call.
Hannah, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
They didn't explain to me that you wouldn't cover when sent car get diagnostic test so I end of having pay for it when didn't have money so I wouldn't took them n then to find out that what was wrong with my truck didn't cover was understandable but they led me to believe would take care of diagnostic test. I would like to cancel my coverage effective immediately
Yolanda, that is unfortunate to hear and we apologize for any confusion regarding the claims process. We can only cover diagnostic fees for claims that have been approved. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
I can count on car shield, they take good care of my car needs. Thank you!
Deloris, thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with us has been positive. It's feedback like yours that truly reinforces the value of the coverage we provide and the positive impact it has on our customers' lives. Please do not hesitate to reach out if you need anything else.
Third is not worth my time they didn' t go look at my Jeep just assumed it was like that for a while they paid $348.00 I am stuck $3000 bill I can't afford and have to sell it as is
Gale, we apologize for any confusion regarding your coverage and the claims process. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
The Employees that handled the work on my Vehicle were Professional and Courteous. They were Competent in dealing with had to be done. Thank You Car Shield for hiring Great People. Thank You Iced Tea!
Joseph, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
In doing our regular maintenance we had issue arise that needed repairs. They paid for what was covered, and then paid for a rental car for us to use. We didn't have any problems getting the rental and it was much appreciated.
Thank you for your valuable feedback and for taking the time to leave a review. We're delighted that your experience with us was positive and that you were able to take full advantage of the benefits provided by your coverage. Don't hesitate to give us a call if you need anything else.
I am enjoying the experience thus far, no complaints.! I hope for our business (communication) to remain good, as the future comes forth.!
Roman, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Have great ratings with me. Have not let me down yet. Very pleased with the services
Anna, we're thrilled that you've had a positive experience with our services. We genuinely appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Had a transmission issue as well as a major leak,they where very prompt about getting the repair scheduled for service and handled as well as a rental as it was a lengthy repair.have referred many friends as I have had a great experience this far! Highly recommend Car shield for additional warranty provider.
Darrell, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
My car and my wife's vehicle have been covered for approximately five years and until now, we had never submitted a claim. Recently, our Mercedes dealership's mechanics discovered oil leaks at the front and rear seals in my wife's auto--a major, labor-intensive repair...When it really mattered, CarShield really came through for us and covered the repair! Thank you, CarShield!
Clayton, thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with us has been positive. It's feedback like yours that truly reinforces the value of the coverage we provide and the positive impact it has on our customers' lives. Please do not hesitate to reach out if you need anything else.
I've had several conversations with people at Car Shield in the past few days and I have been very stressed out! I re-read my book to make sure that heater repair was covered and it was just crazy to me that myself and my mechanic were getting a big run around. Finally the last phone call I made apparently made the difference and the repair is being done
Anne, we sincerely apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
Mostly I was excited about the service. I was caught off guard when I was told I needed to have bought certain contracts as my purchase does not cover all of the car.
Verna, our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract and we can address any specific questions or concerns you may have.
Very good customer service,very happy, when I call they answer good way,,thanks for the service and the plan I have
Ricardo, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
It was easy just answers a few questions coverage went to new car.
Michael, thank you for taking the time to leave us a review. Should you have any inquiries or concerns regarding your policy, our dedicated team is readily available to assist you. Please do not hesitate to reach out to us, we'll be happy to address any questions you may have.
Seven months after buying Carshield's extended warranty insurance my water pump started leaking. Even though the leakage was too slow to affect the driving, Carshield replaced the pump with my Audi dealer in an expensive undertaking.
Akwasi, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
My car was repaired without any hassle at all. All dealings were between repair shop and Car Sheild. My involvement was minimum. I had no problems at all. It did take a while for repairs to be done but that had nothing to do with Car Sheild
Denise, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Took care of my problems in no time at all. Customer service very respectful.
Michael, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
Not sure who's at fault, the dealership service department or Carshield. I had to take my vehicle back 3 times and finally took it home unserviced. Greatly disappointed.
Jamie, we apologize for any confusion regarding the claims process. After further review, it appears the claims department had attempted multiple times to reach out to the repair facility regarding the claim. It does appear that there is an out of pocket cost that needs to be approved to move forward in the repair. If you have any questions or concerns, please contact our Customer Service at 1-800-587-4162. We are here to assist in anyway we can.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Michael, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!