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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Exactly as advertised: efficient, complete and courteous, and with the car rental I could continue going to work without interruption. I was impressed.
Unfortunately, I had no contact with Carsheild today. I had some questions about my Carshield policy a week or so ago and the lady I spoke with was very helpful!
Alice, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
It's was good to know that they had my back and I will be there again
Keith, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Not enough information explained. They could give a new customer oil changes.
Ron, we want to assure you that you have a high level of protection with your existing plan, and we'd be more than happy to provide a detailed breakdown of your coverage and the specific parts that fall under it. This will ensure you have a comprehensive understanding of your contract's benefits. If you have any further questions, or concerns, or would like to discuss your coverage in more depth, please don't hesitate to contact our Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
Repair issue was initially denied payment of claim. I was forced to appeal that decision.
Steve, we apologize for any frustration that was caused due to your recent claim. Upon further review, it appears that the Administrator is working with you toward a resolution for your issue. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
BEWARE- car shield did not cover the track that my sunroof rides along- I thought I had sunroof protection
Paula, we understand your frustration and apologize sincerely for any inconvenience this may have caused. Upon further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. If you have any further questions, or concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
Everything was professional and friendly. They were a little slacking keeping me in the loop but everything else was great.
Kim, we appreciate you taking the time to share your recent experience. Reviews like yours, help us to identify and target the areas where we need to improve. If there’s anything else you need, please don’t hesitate to give us a call.
Call in to reinstate my coverage which was discontinued two days earlier., and you all couldn't wait after I have been with you all for years.
Mamie, this unfortunate to hear and we apologize for any inconvenience this has caused. Once a policy has cancelled due to non-payment there is no way for us to reinstate it. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I had a debit card compromised and didn't change it in my account. A very polite worker helped us get the correct card registered and the past due amount paid for.
John, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I was able to take care of this in just a few phone calls all was taken care of fast car was fixed quickly and the shop received the payment in a timely manner thank you
Rick, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
Your employee arrived in the time set. He jumped my battery and explained I need to drive it for 30 minutes before turning the car off. Job well done.
Kathleen, we appreciate your support and review. We are happy to hear you were able to utilize the benefits of your coverage. Please don’t hesitate to call us if you need anything else!
Never thought I would be the one that had a transmission fail. But it did and I am back on the road with minimal out of pocket expense.
Michael, we're thrilled to hear we were able to assist with your repairs! Don't hesitate to give us a call if you need anything else.
I sensed Carshield's estimates for repairs are low, the repairs were compensated adequately. I an not looking forward to a major claim such as engine or transmission rebuild.
David, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
Very pleased with the high quality of service and rapid response to claims.
Audley, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Eric, we're thrilled to hear that you've had several positive experiences with our services! We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
I called just to ask a question. The gentleman answered it in no time, which I hoped for.
Billie, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
No experience so far. I am a new customer. Very smooth so far.
Robert, thank you for the review, and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Received via email places where I could take my car and get it checked
Julia, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Like 🏠 home 🛡 shield good piece of mind / rack AND pinion steering went out 1st mo. Of owning car $2,200.00 / paid deductible and gave them the 💸 NO PROBLEM! 👍👍👍.
Michael, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Still waiting for the results of claim I have no answer to your questions yet.
Marion, after further review, it appears the claims department has requested certain documentation from the Repair Facility to move forward in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-587-4162.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Nanette, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.