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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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CarShield are prompt in notifying their customers when they are unable to deduct the premium for your auto insurance and the let you know on Thomas spas to avoid any further delay s
Though a long drawn out process where the part needed for my car was in short supply Carshield hung in there with me. With the dealership searching AND Carshield searching too for the part after 2 failed to program to my car, we were able to locate exactly what was needed after 6 months and it programmed to my car immediately without incident! Through the collaborative effort of myself, dealership and Carshield we stayed in contact and got the job done and completed.
Dealership was initially not interested in working with Carshield because they had been burned before and NOT paid for job completed early on in Carshield's beginnings. Thanks to excellent CS when I relayed this to the company they reached out to the leery dealership and insured them they had updated and upgraded their systems. My dealership agreed to work with Carshield tho skeptical and got everything done in the 6 month timeframe. I picked my car up last week and it's driving great. I signed off on the invoice at pickup, paid my deductible and will be following up with Carshield to ensure my dealership was paid in full!
I've so far been satisfied with Carshield and will continue to support them as long as they continue to keep up this quality of services for my prized possession car. Thanks Carshield and Jenkins Dodge service department for your hard work and dedication to getting my car back in the road.
Mamie, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Great just hope it's this easy when I have a claim just had to add 10 more characters to finish review🤔
Thank you for leaving a review! Please feel free to reach out and let us know how we can assist you in the future.
I called & asked if the wiring harness would be covered for a rear tail light & was told it would be covered as an electrical item as long as over $200 which is the deductible. Found today it is not covered.
John, we apologize for any inconvenience this has caused. We advise having the repair facility call our claims department with the diagnostic including part numbers to start the claim and verify coverage. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
We haven't had to use them as of yet and I that in the future that if we do have to use them we will be just as satisfied
Kenneth, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
You were very accommodating and supportive when I was h having issues with the repair shop.
Doreen, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
You don't cover Cadillac converter which are very pricey very hard on some one with a limited income
Arnold, this is unfortunate to hear and we apologize for any inconvenience this has caused. The catalytic converter is not covered on any of the coverages we offer as they are heavily regulated in every state and are not technically required for the function of a vehicle but are more for exhaust purposes. We'd be more than happy to provide a detailed breakdown of your coverage and the specific parts that fall under it. Please don't hesitate to contact Customer Service at 1-800-587-4162 if you have any questions or concerns.
Have not needed your services. Now I am not happy it's not letting me submit my communication!
Bryan, we apologize for any confusion regarding the app. We commend uninstalling and then reinstalling the app. If you still are experiencing issues, please don't hesitate to contact Customer Service at 1-800-587-4162. We are here to help you in any way we can.
I pay over two hundred dollars a month for over nine months and when something was finally wrong with my car I was denied my claim because it has to be warped in order for you guys to cover expenses. It's not as cut and dry as you guys make it to be when I signed up. I basically could hace spent all my money and repaired my car with the high deductible I am paying. I don't know if this is the right service for me anymore.
Malaika, we want to assure you that you have a high level of protection with your existing plan. To help you better understand your coverage and benefits, we would be happy to provide you with a detailed breakdown of your policy. This breakdown will clearly outline what is covered, what is excluded, and any limitations that may apply. We encourage you to contact our Customer Service at 1-800-587-4162 if you have any questions or concerns. Our representatives are available to assist you and provide the information you need to make informed decisions about your coverage.
Took car in on Monday morning. Could have been fixed same day. Shipped part in on Thursday when I got my truck back. Wasted 3 days.
Marvin, we ship in parts from vendors to avoid additional out-of-pocket costs. If you have any questions or concerns, please don't hesitate to contact Customer Service at 1-800-587-4162. We are here to assist in any way we can.
All I have to say is I had no problems at all bringing my car in for service to my engine I'm glad to have Car Shield.
Anthony, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Best outcomes and fast service, covered all services needed, even a rental car
John, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Team was courteous, and very understanding, did not have to leave car overnight.
Alma, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I am disappointed in the high mileage coverage. However, the rep I spoke with the other day was very helpful in explaing my coverage levels.
Vivian, thank you for taking the time to leave a review. We appreciate your feedback and value your opinion. Our primary goal is to ensure our customers have a clear understanding of their coverage. We're always here to help and would be more than happy to answer any questions you may have about your policy. Please don't hesitate to give us a call if you have any questions.
As always, your staff is professional, knowledgeable and happy to help.
Sharon, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
Agent was very understanding, caring, and great at her job.
Sharron, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Was left with a $3,600 bill because Regular maintenance items such as mufflers and pipes are not covered
Michael, we want to assure you that you have a high level of protection with your existing plan. To help you better understand your coverage and benefits, we would be happy to provide you with a detailed breakdown of your policy. This breakdown will clearly outline what is covered, what is excluded, and any limitations that may apply. We encourage you to contact our Customer Service at 1-800-587-4162 if you have any questions or concerns. Our representatives are available to assist you.
Every time I have had a question it's been a great experience
Richard, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Besides one glitch all went well, I was satisfied with my experience…
Michael, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I had an experience recently when my key fob broke and key was stuck in the ignition.
I called Car shield and they got me a tow truck and I got all the stuff stuff taken care of that same day and Bill was taken care of.
Norma, thank you for your valuable feedback and for taking the time to leave a review! We're delighted that your experience with us was positive and that you were able to take full advantage of the benefits provided by your coverage. Don't hesitate to give us a call if you need anything else.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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