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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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A/C wasn't working. Contacted CarShield to help locate a repair facility. Once we found one, the repair went smooth. They even helped me with the rental car. Very Pleased!
I took my car for repair At Garbers Car Dealers for repair, I was charged cash for the wheel sensor, I called car shield and asked if that was covered, was told yes, but had to call first.
Mary, we apologize for any inconvenience this has caused. The contract states on every page No Claims Will Be Paid Without Prior Authorization. We can only cover the parts that are listed for coverage under your contract. The authorization process is vital to identifying the eligible parts and verifying labor hours. Our Customer Service is here to offer support and guidance with navigating the claims process. If you have any questions, please contact us at 1-800-587-4162.
When calling CarShield with our request to have our vehicle taken to the shop because the engine light came on, they were very caring and courteous and as I was on the phone they called the business we previously used to make sure they still excepted CarShield and to see if we could set up and appointment and we did. It was very easy, and we took it to the shop the next day and they worked directly with CarShield as needed. No worries. We love their service (CarShield) and they take care of the cost.
Cindy, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Cause you did not pay for the most expensive thing that needed to be did to my car. Initial light is on and if I can't afford to pay it and I've been with Car Shield lease for five years now. And I also need a break Cascio did not pay for it
Jessie, that is unfortunate to hear and we apologize for any inconvenience this caused. After further review, it appears the majority of the claim was paid for. There were differences in the labor rates that the repair facility used and what was recommended by a nationally recognized labor guide. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
Have not had any breakdowns in my car so I can't see if it's good or bad
Louis, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
It was simply to change the card that was used for my payments. My other card had been compromised so I received a new one.
Frank, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us
Representative was very helpful! 👍🏾👍🏾Gave me some good information that I needed.
Tarus, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Bob, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Wahoo! Best company and service! This is the first time that I've used this company, and I am so totally satisfied.
Bonnie, we appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
I did not recall CarShield not paying their share of sales tax or additional shop fees.
Marino, thank you for taking the time to leave a review. We appreciate your feedback. Please note that taxes are regulated according to each state's guidelines. If you have any questions or would like a detailed explanation of the cost breakdown regarding your claim, please call our Customer Service at 1-800-587-4162. We are more than happy to assist you in any way we can.
Filed my first claim which was a very smooth process and all was resolved with the needed repairs.
Thomas, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Good and talked about questions I had. Person on phone was personable and helpful
Nancy, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
Car Shield did not cover a problem with the wiring in my truck that makes my A/C WORK. NOT VERY HAPPY AS ITS GETTING HOT OUTSIDE AND I NEED A/C.
Carville, we understand your frustration and apologize for any inconvenience this may have caused. Upon further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. However, we want to assure you that you have a high level of protection with your existing plan, and we'd be more than happy to provide a detailed breakdown of your coverage and the specific parts that fall under it. This will ensure you have a comprehensive understanding of your contract's benefits. If you have any further questions, or concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
Ranging from my initial contact to the approval for serviice, the process was timely and expedited..
Lancelot, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Did a wonderful job I will get my car repaired and my rental car thanks
Barbara, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Were very helpful and thank you I got the CarShield. They also provide me with a car rental. I would recommend this CarShield that y'all get it.
Yolanda, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Deductible change, I'm not a new customer but the changes where made when we renewed our contract, the ads claim they stay the same from the first time you sign up
Betty, we apologize for any confusion regarding the changes in deductibles between your old and new contracts. Please note that deductibles remain consistent for the duration of your current contract. However, when you start a new contract, both rates and deductibles may change. If you have any questions or concerns, please contact our Customer Service Department at 1-800-587-4162 for further assistance.
The agents are very helpful. Also, helpful and knowledgeable.
Herbert, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Could not be more excited about my experience so far with my claim. I am leary as I truly expected a serious fight and will gladly update this upon the conclusion. Tamesha was so friendly and helpful... excellent customer service experience from someone who has delivered the same for more than 40 years in customer service! As I should be, every customer, every time!
Theresa, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
It was a pleasant talk with the service person. They were kind and courteous
Renee, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
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John, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!