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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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The rep was very easy to converse with gave me insights as to the coverages, etc. Definitely an asset for your company, I appreciate your having asked.
Received information to start a repair claim and info to call road side service
Portia, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
Very satisfying had some issues with getting a report from another dealership, but everything went well after two weeks thank you
Dorothea, we’re glad everything was resolved and that you had a satisfying experience. We appreciate your patience and are always here to assist you. Please don’t hesitate to contact our customer service team at 1-800-587-4162 if you need any further assistance.
I've had Car Shield before and was pleased with their promptness and doing this to fix your car, the only thing I'm not a fan of them sending parts. Other than that, it's a good company.
Gary, we’re glad to hear you had a good experience with CarShield and that our team was prompt in assisting with your car repairs! We understand your concern about parts being sent and appreciate your feedback. Please don’t hesitate to contact our customer service team at 1-800-587-4162 if you have any questions or need assistance.
Overall Car shield hs don above average job in getting our car fixed, except there are "Too many delays in processing some claims! Sometimes they didn't pay the bills as CS would not take any parts the I or the repair shop tried to use! Ridiculous!
Fernando, we appreciate your feedback and apologize for the delays you experienced. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
Had to call and give my new card number
Employee was very polite and knew just what to do
Paul, thank you for taking the time to share your experience. We're glad our team promptly assisted you with updating your card information and made the process smooth. Please feel free to reach out anytime—we’re always here to support you!
They don't pay legitimate claims. When I tried to call, I had to listen to sales pitches, go through voice mail; But, never someone who could help. And wait until you try to get off direct pay.
Daniel, we apologize for the frustration and inconvenience you’ve experienced. We strive to assist all our customers efficiently, and we’re sorry that your attempts to contact us were not successful. Please contact our customer service team directly at 1-800-587-4162, and we will work to address your concerns and help with any claims or account issues you may have.
Outstanding service rendered. I have recommend friends. To your services
Mahalia, thank you for your kind words! We’re thrilled to hear about your positive experience and truly appreciate you recommending our services. If you or your friends have any questions about coverage, please don’t hesitate to contact us at 1-800-587-4162.
Inspection still needed, parts need to be ordered and repairs still need to be done.
Mark, we apologize for the delay and understand how frustrating this can be. Our team is working to ensure your vehicle is inspected and repairs are scheduled as quickly as possible. If you have any questions or need an update on your claim, please contact us at 1-800-587-4162.
Mechanic filed a claim, I was directed to contact Car Shield to give permission for service, mechanic paid, car repaired and released same day.
Theresa, we’re thrilled to hear about your positive experience! Thank you for sharing how smoothly everything went. If you have any questions about your coverage in the future, please don’t hesitate to contact us at 1-800-587-4162.
Have not interacted with CS except to pay premium. I anticipate pleasing results
Jeanne, thank you for sharing your feedback. We’re glad to have you with us and look forward to providing you with the positive experience you anticipate. Please don’t hesitate to contact us at 1-800-587-4162 if you have any questions about your coverage.
This was the worst experience ever with a warranty company in my life. The things they said they'd cover. Came with stipulations, and technical details they don't put in the fine print. It's a money grab company, and I do not recommend their services to anyone ever!
Donnell, we’re sorry to hear about your experience and the frustration this has caused. Our goal is to be transparent about what is and isn’t covered, and we regret if any details of your plan were unclear. Please contact our customer service team at 1-800-587-4162 so we can review your contract and address your concerns directly.
My Representative was very Intelligent and Very informative and most of All the best Professional Support I had in quite a while.
Howard, thank you so much for your kind words! We’re thrilled to hear our team provided you with the professional support and information you deserved. We’re here anytime you need us!
It was fine just need to get some more information on our policy and about the lawsuit
Joe, thank you for your review. We are always happy to explain the details of your coverage and answer any questions you may have. Please give us a call if you need anything else!
Very simply stated, they do not cover what is broken on your car as their commercials state! Total fraud, I would not recomend them for car coverage
Oscar, we apologize for the disappointment you’ve experienced. Coverage is based on the terms and conditions outlined in each contract, and some repairs may fall outside of those provisions. If you’d like to review your specific coverage details, please contact our customer service team at 1-800-587-4162 so we can go over your policy with you.
Grant, we’re glad to hear your first call went smoothly! It’s great that our team provided all the information you needed. If you have any more questions, we’re always here to help.
Transferred coverage from one vehicle to another. Larry was very helpful and explained the coverage for my plan
Completely.
Patricia, thanks for your feedback! We’re happy Larry was able to help and thoroughly explain your coverage. If you have any more questions, don’t hesitate to contact us.
Your contract reads Cooling system, but then in the fine print you eleminate just about everything to do with the cooling system, I. E. radiator fan water pump thermostat.
Norman, we’re sorry to hear about your disappointment and understand how frustrating that can be. Our goal is to provide clear coverage details, and we encourage you to reach out to our customer service team at 1-800-587-4162 so we can review your contract with you and clarify exactly what is and isn’t covered.
Every time I call every answers questions and is knowledgeable
Tamelle, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
No complains. Overall great service. Highly recommended. My entire family have car shield services.
Elsa, thank you so much for your kind words and continued trust in us for your whole family’s needs. We’re thrilled to hear you had a great experience and truly appreciate your recommendation!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your thoughtful feedback, William. We're delighted our representative could provide valuable insights and connect with you effectively. Your kind words mean a lot to us and motivate our team to continue delivering excellent service.