CarShieldReviews 6,563

We had csr shield for about 33 months had no problem with it.

Car Shield is loaded with very talented staff being able to provide assistance with all of my questions.

Frustrated that Claims department took 4-5 days to make a decision on claim, which I decided to rent a vehicle to prevent further damage. They only cover/reimburse a set $100 / per day, no taxes or anything, yet we know companies charge taxes! WHY, do they not cover/reimburse and take so long to make decisions? Then again, it'll be customers failed to do this or that.

Everything I have needed they came through for me.

I like calling in knowing I won't have a headache once I hang up phone because the associates has the know how

My wheel bearings were damaged and my water pump was cracked and leaking. My dealership called Car Shield the work was approved the parts were ordered and once the parts came in two days later the repair was complete. All that I needed to do was give verbal authorization to pay my dealership. A couple of hours later I got a e-mail that the payment was made and that I could come and get my vehicle.
It is running like a brand new suv.
Thank you Car Shield.

First time using CarShield. Wife's Jeep was experiencing the Auto Start/Stop warning light while driving to work and on highway experienced sputtering from engine and could not go above 55mph. As she pulled into her place of work, the check engine light came on. They were very prompt and detailed when we had it towed to a dealership that they worked with and were in constant communication with me with updates.

I called in to see if part was cover and gave the GM part number and the name of the part was assured the part was covered but they said the service repair shop had to made the request after their diagnostic. I had them do that only for the shop to be told the part wasn't covered. After my time and money spent, I called and asked for supervisor to call to explain to me why? Never received a call.

Every time which is 3 times in the last 6 years, the person that answers the phone tells me the issue is covered on my plan and then some one calls me back and says it is not covered and they tell me I have the best coverage. I am canceling Car Shield

Easy and. Straight forward on what I needed. To ge try car ins. Explaining the differences in policy

I've been waiting 2 weeks for a decision to be made on this repair. I feel I've been given the run around

This was my second claim. First claim was on my windshield wiper motor. The second claim was for my transmission. They paid for my car rental as well as having my transmission REBUILT. I had to pay $73.00 for labor. I believe Car Shield should pay for ALL of the labor charges. However, I do APPRECIATE Car Shield!

Always reliable and dependable!I have a older vehicle,so Carshield have helped to relieve the extra stress and strain of vehicle hassles for me!

Issue with credit card
Was solved quickly by a courteous agent that was easily understood

Only had to use a couple of times but so far am very satisfied with the repair and the way it was took care of.I paid the towing out of my pocket but before two was up I received the towing money back

I was lied to I was told a had a platinum package most of my vehicle was covered for parts and labor a year later I'm told I have a gold package and nothing was covered on.my vehicle I had to pay $1000 out of pocket

I called car Shield to cancel after having a very nice conversation with your agent he made my payments more reasonable and that I can afford I feel better about my finances and the care of my car. Thank you to the agent that was so understanding and kind.

Called for info only not service. I thought I had to give up Car Shield on my 2006 Lincoln when it was 20 years old! Found out from Customer Service it's the miles not the years! Wow!