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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Just subscribed to car shield haven't been able to us it yet.
Haven't had to use in the 3 years we have had car shield. I have had verbal communication to make all is okay and to be assured there would be no problem if and when a claim is requested. I'm assured there would be no problem.
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
I waited 2 days to get approval for a repair. I do not understand why it took so long. If so much information was required for approval, why wasn't it requested when I signed up?
Sorry to hear this. We have had over 2 million customers and the negative reviews online are a tiny fraction of our business. That said, we are always working on providing better products and services each day. If you have any feedback about how we could have served you better, please let us know.
My customer service rep understood my needs and acted on the problem quickly and pleasantly.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
My experience had been a good one because you are never hounded or pressured about anything even if you change your service and that feels great in the times that we are living in now.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
They will help you with all your Needs, All you have to do is ask.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Got covered quickly. Now to see if this actually works
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I contacted support to confirm what my plan covered prior to approving the work being performed on my vehicle. Agent was very professional and detailed.
I had to call Britton's wrecker service in Mounds IL to tow my car, because the one car shield was charging too much out of pocket money for me. I didn't get the $125, they was suppose to pay. It cost me $250 which I paid.
I contacted customer service due to a change of address and state, they were able to help me with updating my information and give payment information I was requesting on my second vehicle.
Hope it's a good service. I haven't had a chance to use it yet but they send me a request to review once a week.
The agent was extremely helpful and courteous i am not sure the answer was correct
The service I received was outstanding and the customer service representative was more than helpful
Check engine light came on, was able to get a service appointment in 2 days. Found the problem and had me back on the road in about 3 hours.
Contacted customer service on coverage process. Was a great help on what to do.
I like car shield. No worries. Work gets done. Hardly no cost to you
A Car Shield representative contacted me to let me know that my January payment had not been received. My Car Shield payments are automatic and my bank records showed it had in fact been paid. Almost immediately, the representative saw that my payment had been received and apologized for the accounting error.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.