CarShieldReviews 6,582

Needless to say I'm not impressed. I pay every month for coverage. Finally used it after two years. Needed a water pump replacement. The shop told me they refused to pay for all the parts needed to fix my water pump. They also refused to pay for a few other major issues that should not be considered wear/tear parts. I will just pocket the money I pay this company each month.

Spoke with a representative about account and the change that I needed made. She was super nice and very helpful.

Absolutely disgusted at the lack of service and disregard for their customers. They will find any excuse not to cover your problem. Both my private service center and the dealer where I purchased my vehicle laughed at me when I asked if they accepted CarShield. I called CarShield and they referred me to PepBoys who are obviously in bed with them. Besidws my monthly payments to CarShield I also had to pay PepBoys a diagnostic fee. All to find out that they would do nothing to solve my obvious problems. Please do not sign up for this coverage. You will pay and receive nothing in return.

People I've talked to are nice. Hope I don't have to use your services too soon.

My experience was amazing, they covered everything they said they would. Offered to let me choose my own mechanic and also offered advice on what and whom to look for when choosing a mechanic.

I was driving by my dealership (1/25/24) when the check engine light and a knocking noise started so I pulled in to have it checked out (less than 500ft). It was a major engine problem. My service guy submitted the quote that day. Car shield didn't upload it to their system so an inspection could be scheduled until Wednesday of the following week (1/31/24), and only did so after the service advisor called several times over the preceding two days.

The "adjuster" Mark, did not attempt to schedule an inspection until a service escalation specialist contacted him on Friday (2/2/24). He then did not bother to tell anyone that, due to my location, an inspector couldn't be scheduled, so pictures had to be uploaded, until a service escalation specialist contacted him (2/7/24). All the while, I was forced to extend my rental car use beyond the "covered" seven days because of adjuster Mark's incompetence and negligence. The garbage customer service at car shield would not extend the rental car reimbursement beyond the original 7 days, even though the delay was entirely their fault.

On top of that, I was told that they would only partially cover the repairs because my turning into the dealership when the noise started and the engine light turned on (500 ft of distance) was negligent on my part for continuing to drive.

The first level customer service staff is rude, dismissive, talks over you and barely speaks English. The second level "escalation" team is helpful, but there is no way to reach them directly, and even if they tell you to ask for them, the first level people fight you on it and say that they can't connect you to the person you were talking to before.

All around just an awful company to work with! If you can find a legitimate service contract provider, go that route. These people are terrible!

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Helpful and described in a simple way to understand what is covered

Picked the place I wanted to have the work done; they contacted Car Shield and handled everything and I got my car fixed which definitely saved me money.

They good to have if you own a vehicle knowing that one day you will need repairs

I had to reschedule my payments to accommodate my pay periods. The person helping me was professional and friendly and quickly made the adjustments I needed and reviewed what was done, so that I knew everything was correct.

What do you do when your transmission mounts fail causing your engine to come crashing down while driving?
Call CarShield. They towed my car home that night then once we finally found a transmission shop, they had it towed.
Best part was no money for the tow and lots of help getting the process started.

Requested cancellation to my policy and was assisted in a very professional manner.

Satisfied with the service and everything was done in a timely manner. The agent was very helpful in helping me with my problem

They are experience in their job. And explain what they offer.

Awesome customer service I was not in a position to purchase another vehicle thank God for Car Shield called to submit my claim and the rental service was initiated by the Car Shield Family and taken care of in a matter of days! Smooth process...