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CarShield

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,793
This company responds to reviews on average within 1 day

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Florida
1 review
0 helpful votes
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Experience
March 17, 2024

Waiting on a response about a repair on my car. Still waiting on the decision

Date of experience: March 7, 2024
Texas
1 review
0 helpful votes
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Very good
March 7, 2024

Let them know about car shield is a very good company

Date of experience: March 7, 2024
Florida
1 review
0 helpful votes
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Good customer service
March 7, 2024

I called to change my payment method and add a new one and they took care of it real quick.

Date of experience: March 7, 2024
Virginia
1 review
0 helpful votes
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Very enlightening.
March 7, 2024

The person I talked to was very cordial. He answered all of my questions to my satisfaction.

Date of experience: March 7, 2024
Texas
1 review
0 helpful votes
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I'M HAPPY I CHOSE CARSHIELD
March 7, 2024

I've seen the TV Commercials about joining Carshield and I'm so happy I finally joined, they associate was very friendly and gave me the best deal for my car.

Date of experience: March 7, 2024
Michigan
2 reviews
0 helpful votes
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Review
March 7, 2024

Great good customer service. Fast service. Helpful, personable. Able to answer all questions

Date of experience: March 6, 2024
New Jersey
1 review
0 helpful votes
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I have a CarShield plan and had an issue with my SUV and CarShield helped me locate a dealer that was in their Car Repair Network. The process was stress free from start to the finish of the repair. I was only responsible for the co pay and a few parts totaling $200.00. The repair would have coated at lease $2500-3000 without having the CarShield Protection. The other bonus is having road side assistance. My car is several years old but having Car Shield is like having the extra warranty at a dealer. If you are thinking about purchasing a plan it's well worth it and def pays for itself! Thanks again Car Shield! 😊

Date of experience: March 6, 2024
Illinois
1 review
0 helpful votes
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👍
March 7, 2024

Very happy and service very efficient and everyone helpful and pleasant

Date of experience: March 6, 2024
Wisconsin
1 review
0 helpful votes
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Engine light on
March 7, 2024

Drove car for repair,dignostic was something wrong with the turbo charge,car shield approved it and they paid for I am very glad to know that carshield is reliable

Date of experience: March 6, 2024
Ohio
1 review
0 helpful votes
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Amazing service
March 6, 2024

My first experience with Car Shield couldn't have been better! They quickly approved my repairs on my transmission replacement. I'm so glad that I have the coverage I chose, as my Jeep is a 2002 but has only over 100,000 miles on it. So, I intend to keep it and enjoy it!

Date of experience: March 6, 2024
Canada
2 reviews
0 helpful votes
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Friendly and knowledgeable
March 6, 2024

I was able to speak to a person and not a machine. The wait time was nothing.
Promptly Fixed my issue

Date of experience: March 6, 2024
Mississippi
1 review
0 helpful votes
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Perfection
March 6, 2024

The experience is great and they do everything in a timely manner

Date of experience: March 6, 2024
Nevada
1 review
0 helpful votes
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Great
March 6, 2024

Excellent service took care of everything really quick.

Date of experience: March 6, 2024
Illinois
1 review
0 helpful votes
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Wonderful Experience
March 6, 2024

I was completely satisfied with how fast and easy making the claim was after I took my vehicle to dealership they work with Carshield and I didn't have to do anything but take the loaner until my car was ready and now I can pass my MD inspection and pay to register my car because Carshield cover the cost of repairs and labor and just hand to pay my deductible for 3k worth of repairs! I would recommend Carshield to everyone I come across and tell them how much they need it!

Date of experience: March 6, 2024
South Carolina
1 review
0 helpful votes
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Immediate response was a plus. Customer service was helpful in supplying feedback.

Date of experience: March 6, 2024
Arkansas
1 review
0 helpful votes
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Best service ever.
March 6, 2024

Everything from the service associates to the shop that fixed our vehicle and the rental. Everyone was very professional and I now have my vehicle back and so far its working great I'm test driving it as we speak so with God's will all will be fine now Thank you all.

Date of experience: March 6, 2024
Nevada
1 review
0 helpful votes
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Piece of mind
March 16, 2024

Since I bought a used car, it was good to know if anything went wrong it would be fixed. I had no problems with the used car so I don't have anything to compare it to

Date of experience: March 6, 2024
Maryland
1 review
0 helpful votes
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Happy customer
March 6, 2024

I have been extremely happy with the service I have received.

Date of experience: March 6, 2024
Texas
1 review
0 helpful votes
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Life saver
March 6, 2024

Having Car Shield has brought my car back to life, Iwas covered for a tranmission which cost $6300.00 the only cost for me was $100.00. Your service was excellent.

Date of experience: March 6, 2024
Ohio
1 review
0 helpful votes
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I received a letter regarding my coverage and I was confused about its content

Date of experience: March 6, 2024