CarShieldReviews 6,580

The customer service representative was very polite and informative regarding my coverage

Car shield Paid to replace my A/C condenser plus a leak in the liquid line. What a relief!

Thank you. Very nice on phone. Accurate help to change.

My experience with car shield has been GREAT, they have helped me keep my car on the road.it is definitely worth having, I have recommended to family and friends to get it. They have saved me a couple of times when I needed my car fixed and didn't have the money to come out my pocket with. It is one of the best investments I've invested in.

I called to check on my account and they explain everything to me again.

Spoke to the agent and and got approval in seconds. Absolutely worth the fee for the peace of mind and coverage.

Agent took care of my questions and needs...
Thumbs up on customer service...

Car shield really helps you when you need to get costly repairs done on your vehicle instead of you paying out-of-pocket costs yourself.

Wed-Mon one shop hadn't touched our car. Car Shield made changing shops a breeze by giving me an Interaction #

2 months out of 8 paid, no claims, and "Administration " cancelled policy, claiming a discrepancy on car fax. 5 calls to 3 companies and "Administration can not and will not disclose discrepancy or policies used to terminate.
Truth: my vehicle continues to go up in value, and potential repair costs and I no longer meet the risk threshold, so termination before they have to pay out any repairs.

I have had car shield for years and not 1 time have any problems that I've had been covered by car shield, finding a shop that honor car shield is difficult in Memphis and I haven't find a dealer that honor it

Very good Staff and quick response...I would highly recommend

Spoke with a knowledgeable person and was able to keep at price quoted since it was a hail claim only..

Could have been better if I didn't have to phone you to encourage you to expedite your communication with the mechanic. I may still be waiting.

Customer service was helpful, understanding and made things as easy as possible.

The person solved my problem without any issues. They were understanding why I was calling.

I called CarShield for radio/speakers & heat seater not working. I was told some of it would be covered. My mechanic found leakage from power steering & under transmission. He called CarShield reps & explained there was more. CarShield increased what was newly found wrong, and covered "some" costs. I believe Car shield could cover more basics.
I did receive text msgs from CarShield stating what was increased. What I didn't like about with this experience, is nobody called me from Carshield? I feel whoever the mechanics talk to about service costs should AUTOMATICALLY trigger that agent to call me directly afterwards. Seems normal. I need real contact with real people. Txt msgs do not explain anything. Please change this & have "follow up calls" to provide better service.
Also mechanics believe the "REAL COST OF REPAIRS" is outdated on CarShield side. The cost of maintenance has gone up tremendously. CarShield prices are old and outdated!

I needed to make a change to my payment information and they were very helpful and professional.

Very satisfied with representation to answer my request

We can go anywhere to get our car fixed and only pay for $100 deductible. If the car has to go into the shop, we can have a rental car till its fixed.