On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My vehicle is currently being worked on at Coleman Taylor Memphis I am satisfied that it will be done to the best of their ability and car shield has made that possible
Have not used service yet. Ask for help with ID card. No response
My experience was great. It was simple to file a claim and it was approved within minutes. I would recommend Car shield to friends and family.
The motor was loud. So I bought it to Midas. They found the problem.
Car shield is the best protection in this world. No one can find any, any better.
I have not had to use carshield just yet. I tried to keep my car up to par to keep everything running the way it should.
¿?¿¿?¿¿?*****?
Touch screen on my Durango quit working and took the vehicle to the dealer and they called car shield and they took care of everything less my deductible. So glad I have them. It's a great investment for piece of mind
It gives me some peace of mind to know that major repairs are covered with Car Shield. However, when I called to check to see if 2 repairs would be covered only one was; the CV shaft. The tie rods are not covered. Car repairs are expensive and I was disappointed to find out that this was not covered. I do feel that a warranty like this is a good thing to have with an older car. Thank you.
The representative answered all of my questions. She was very helpful and courteous. If by I had questions, she answered them in a clear and concise manner. She is a great representative for your company.
With an affordable cost, Car Shield delivers a peace of mind and confidence that you have 24/7 support during unprecedented car breakdown. Considering today's economy with high-cost parts and labor, Car Shield provides a safe nest to catch you when your car breaks down. There was no downtime from the time my car had trouble to the time it was back on the road. Customer Service is awesome. Waiting period to get a live person on the phone is 0. Representatives are all knowledgeable and updates are circulated among them with you as their priority.
I was with this company for about two years until March 30 when I found out, they dented my claim just because my tag was out but less be honest they worry about the wrong thing. What about Insurance? I can see if I didn't have Insurance on my car I have have been driving it but for a tag being out come on NOW so people please be careful with this company cause they will come up with anything they can not to GET your car fix when you paying every month…
The gentleman that sold me the policy was very cordial, very knowledgeable, and very understanding, and gave me a discount
Very helpful, trustworthy and very friendly. They gave me a ride to and from the garage in a timely fashion.
I asked a question and they gave the answer and I was happy!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members