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CarShield

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,782
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Very satisfied
April 14, 2024

Very professional. Explained everything about their plan.

Date of experience: April 4, 2024
New York
1 review
0 helpful votes
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Good Service
April 14, 2024

My issue was taken care of quickly and in a professional matter

Date of experience: April 4, 2024
Pennsylvania
1 review
0 helpful votes
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CAR SHIELD EXPERIENCE
April 14, 2024

I called car shield & joined the program for a
2019 Cadillac XT5. My car dealer will not
Accept car shield or any other similar program. I had to cancel the coverage. Car
Shield refunded my entire payment at once with no questions asked. They were quick & honest. They are a reputable company who
Does what they say they will do.

Date of experience: April 4, 2024
Texas
1 review
0 helpful votes
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Horrible
April 14, 2024

They just decide without proving evidence for the denial! CarShield doesn't actually hold the warranty, they are just a broker; when you file a claim the only one you can speak to is a service representative and not the actual Adjuster making the decisions! They do not respond in a timely manor unless it is to tell you that they denied your claim! Not worth the money! I sent them all of my service records and because the pictures weren't clear they denied my claim saying lack of service.

Date of experience: April 4, 2024
Missouri
1 review
0 helpful votes
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AWESOME SERVICE
April 14, 2024

AWESOME SERVICE AND AWESOME REPS! I have nothing bad to say about this company! Car shield has helped us tremendously with our vehicle repairs!

Date of experience: April 4, 2024
Louisiana
1 review
0 helpful votes
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A job well done.
April 14, 2024

The person helping me was very nice, cordial and very helpful.

Date of experience: April 4, 2024
Michigan
1 review
0 helpful votes
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Never had the chance to use it.
April 14, 2024

Ok. I had my vehicle towed to a dealership. I found out the next day that I should have had my vehicle towed to another repair shop. The dealership hurried up and repaired my water pump and I was out 1,200.

Date of experience: April 4, 2024
New York
1 review
0 helpful votes
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No one that I have an extra warranty on my vehicle is nice and I don't have to worry about breakdowns. I am going to tell my daughters about Car Shield because it is great knowing that if you break down, it doesn't cost you hundreds or thousands of dollars for your vehicle.

Date of experience: April 4, 2024
Florida
1 review
0 helpful votes
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Help when needed
April 14, 2024

I had a little problem that turned into a big problem. Car Shield was very good in helping solve the problems. Glad I had this coverage

Date of experience: April 4, 2024
Arizona
3 reviews
0 helpful votes
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Excellent
April 14, 2024

Excellent service. For customer care and advise thanks 💋

Date of experience: April 4, 2024
Texas
1 review
0 helpful votes
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Dry good
April 14, 2024

Pretty good it was pretty painful to get a the documents photos you neededn but once that was done it all went smoothly

Date of experience: April 4, 2024
North Carolina
1 review
0 helpful votes
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Car shield is great
April 14, 2024

Very helpful they willing to listen and understand the problems

Date of experience: April 4, 2024
Texas
1 review
0 helpful votes
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Very helpful
April 14, 2024

Changing from one vehicle to a different one.
Thank you

Date of experience: April 4, 2024
Kentucky
1 review
0 helpful votes
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My vehicle is currently being worked on at Coleman Taylor Memphis I am satisfied that it will be done to the best of their ability and car shield has made that possible

Date of experience: April 4, 2024
Texas
2 reviews
0 helpful votes
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Have not used service yet. Ask for help with ID card. No response

Date of experience: April 4, 2024
Florida
1 review
0 helpful votes
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Satisfied Customer
April 14, 2024

My experience was great. It was simple to file a claim and it was approved within minutes. I would recommend Car shield to friends and family.

Date of experience: April 4, 2024
Virginia
1 review
0 helpful votes
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Great job
April 14, 2024

I rented a very nice vehicle with professional help from enterprise employee

Date of experience: April 4, 2024
Florida
1 review
0 helpful votes
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The motor was loud. So I bought it to Midas. They found the problem.

Date of experience: April 4, 2024
Florida
1 review
0 helpful votes
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No title
April 14, 2024

I just called to ask a question that was answered to my satisfaction...Therefore there is nothing to write a review about...

Date of experience: April 4, 2024
Virginia
1 review
0 helpful votes
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It it great
April 14, 2024

Car shield is the best protection in this world. No one can find any, any better.

Date of experience: April 4, 2024