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CarShield

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,793
This company responds to reviews on average within 1 day

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Florida
1 review
0 helpful votes
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Rebuilt Transmission
June 14, 2024

Knowing you need to have your transmission rebuilt is a scary situation. I want to thank Car Shield for making it less scary. They paid the majority of the cost and I have my car back. Thank you Car Shield.

Date of experience: June 4, 2024
Illinois
1 review
0 helpful votes
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Good Company
June 14, 2024

Everything went well I would recommend them to anyone for auto repairs

Date of experience: June 3, 2024
Arizona
1 review
0 helpful votes
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Needed helped
June 13, 2024

I never used car shield, I called about my engine light coming on. But they didn't tell me how to go about it. I needed more information

Date of experience: June 3, 2024
Wisconsin
1 review
0 helpful votes
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Totally satisfied with CarShield
June 13, 2024

Had the coverage for two years and never had a claim, then the transmission went out at ******* miles. Care shield took care of everything. I was skeptical but the policy paid off. I am continuing my policy and wanting to put my truck on a policy.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Job well done
June 13, 2024

The representative was very helpful in explaining my roadside assistance services availability. The service was excellent and timely. The tow driver was professional and courteous.

Date of experience: June 3, 2024
Colorado
1 review
1 helpful vote
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I talked to several people at car shield and was told that I should only paying the $100 diagnostic fee, yet I paid nearly $600. Their customer service was sympathetic but didn't help to resolve this matter 😕

Date of experience: June 3, 2024
Nevada
1 review
0 helpful votes
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Very helpful and very efficient solved my problem with my payment in just a minute

Date of experience: June 3, 2024
New Jersey
1 review
0 helpful votes
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I Have No Issue With Car Shield
June 13, 2024

When I call and explain what problem I"m having with my car and if the problem I'm having is covered under my warranty they refer me to mechanic shops that takes their warranty.

Date of experience: June 3, 2024
Washington
1 review
0 helpful votes
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The best
June 13, 2024

I took my car in and with in a couple hrs everything was approved I was in a rental car and had my car back in 2 days!
Just a little bummed I paid mt detectable of 200 plus another 115 as i had to pay the tax to

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Repairs
June 13, 2024

Had issues, filed claim, repairs done, no hassles. Great service

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Customer service
June 13, 2024
Updated review

The rep was amazing and handled the changes I needed to make.

Date of experience: June 3, 2024

Refund
February 9, 2024
Previous review

My payment processed twice and the customer service person handled it promptly.

Date of experience: February 9, 2024
Indiana
5 reviews
0 helpful votes
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Customer Satisfaction Review
June 13, 2024

My call was answered promptly. I received the information that I called for. Courteous representative helped me.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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I called Car Shield to submit a claim about my air condition in my 2012 Ford Focus blowing hot air. I took my car to Blake Utter Ford. Blake Utter Ford service advisor Jim Burton has had my car in his shop before for repairs. My air conditioner was repaired. The total bill was over $1600. All I paid was my $100 deductible. Thanks Car Shield.

Date of experience: June 3, 2024
North Carolina
1 review
0 helpful votes
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Amazing!
June 13, 2024

Couple months ago had issue with my truck and had to get a rental and was a first time experience. The approval process for the work needed to be done on my vehicle was fast and do thankful I have Car Shield!

Date of experience: June 2, 2024
Texas
1 review
0 helpful votes
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Expensive
June 13, 2024

The price of the contract has doubled since my previous contract and, while I realize everything is going up like crazy, I feel this is too much of an increase.

Date of experience: June 2, 2024
Florida
3 reviews
0 helpful votes
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Best car service of the year
June 13, 2024

Your company car shield came through with flying service it was so good to have car shield for my car problem,I thank car shield car insurance thank you

Date of experience: June 2, 2024
California
3 reviews
0 helpful votes
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Very happy with my choice. Have never had a problem in all the years of my contracts

Date of experience: June 2, 2024
Idaho
1 review
0 helpful votes
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No matter the situation, Star Shield was there
June 13, 2024
Updated review

Car Shield has been helping me for 15+ years. Most important time was when my payment source was changed. Car Shield was patient waiting for me to give them my updated payment method. 5+s at least

Date of experience: June 2, 2024

Billing Date
November 9, 2023
Previous review

Even though my billing date was agreed upon and changed by Car Shield, I still receive calls telling me that I need to pay?

Date of experience: November 1, 2023
Missouri
1 review
0 helpful votes
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Have not used service yet
June 13, 2024

Have not used services yet. We look forward to working with car Shield when the time comes

Date of experience: June 2, 2024
Indiana
1 review
0 helpful votes
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Disappointed
June 13, 2024

I have been with car shield for over rwo years. I recently had an issue with my car and I was sent to one of they approved mechanic. The mechanic told them that I needed an engine and to my suprise they denied my claims. Can you imagine? I was speechless. I was firced to return the rental that I only had for one day and fro that point on I was on my own. Can you imagine? I had been paying $ 149 for over two years only for them to tell me to $#*! off!

Date of experience: June 2, 2024