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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I didn't get the answer that I wanted, but it was prompt and courteous.
My experience with car show was excellent customer service was great they get right to the point of what you need to be done to your car
Veronica, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
It was a problem and I should have known to not by something without seeing the contract first.
A lot of language in the contract that I did not agree with, that is why I canceled.
Mark, we do offer a grace period to review the contract and get your money back in a full refund. Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
My Warranty with car shield covered my transmission! I also had 22 days of car rental expenses covered. My only wish is that they could have given me 30 days car rental but the most important part is car shield got me through the most difficult time in my life with my Car. Thank You Car Shield for being there for me.🙏🏾🕊🔥
We appreciate your support and review! If you have any questions about your policy regarding rentals, please don't hesitate to give us a call.
The representative was kind and courtesy. She was very knowledgeable of my question and concerns.
Wanda, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
The car was serviced well, there was no waiting for approvals or payments. I was approved for and granted much needed car rentals. Thank 🌹 you.
Catherine, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
You can't use your AC without Freon, but yet I had to pay out of pocket for the Freon. Of course I don't mind the service fee, but I think it's unfair. I going to check to see if any other providers have this same policy; so besides the service fee and monthly fee I still had to pay more 😞
Alisa, we apologize for any confusion regarding your coverage. We can only cover the parts that are listed for coverage on your contract. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Everyone has been very nice and informative. They explained the process and how that works.
Becky, thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
Car Shield provided excellent customer service with the highest level of professionalism and commitment. They are great. I would highly recommend them.
Dale, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
We had a problem with our vehicle. In a timely manner, car sheild responded, and let us know what could be done. I do wish they had covered everything, but they didn't. They will cover some of the bill.
Anthony, we appreciate the time you took to leave a review. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Had car issues and of course worry sets in. Rep was so helpful and informative which put me at ease.
Christine, thank you for your review and we are always here to help. Please give us a call if you need anything else!
I have been a CARSHIELD Member for over 5 years and have always received great service! The maintainance on my Dodge Ram has always been taken care of according to my Policy. Thank you!
Philip, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
It was a seamless process everybody was very professional my issues were handled in a prompt and effective manner. I will definitely recommend this service to my family and friends
Angel, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
The agent was very understanding and extremely professional. Took care of my question right away.
David, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Though I didn't have my car for six weeks, I was okay knowing it would be covered. I was hoping it would be full coverage but I was ok with the amount that they offered. They also covered 14 days of the rental car I had, it wasn't fully covered but I'm happy with the amount that was.
Paula, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
Very good service on time. I was well taken care of. Thank you
Christine, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
When I needed them they were there for me thank you so much car shield.
Yolanda, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Window lifter broken on drivers side. Paid my 100.00 $ rest was paid by carshield. Thankyou
Kenneth, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I have nothing to say, item was not covered. I am pleased with the service. No complaint.
Willie, we’re sorry for the inconvenience. It is unfortunate when a needed repair isn't listed for coverage on your policy but we are always happy to explain your coverage details. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
I was having difficulty switching a payment method, on line. I then called customer support and was connected with a very pleasant, knowledgable young woman who fixed the problem in minutes. Great service!
Clyde, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kimberly, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.